Hi Tiledesk developers! As you may know, we really care about our Community. Reason why we offer nice documentation about our multichannel free live chat with unlimited chatbots and we just released a new tutorial, very specific to Dialogflow, that allows you to easily generate a Google Credentials file (corresponding to a DialogFlow Service Account).
SCROLL DOWN TO FIND THE DIALOGFLOW SERVICE ACCOUNT TUTORIAL
DialogFlow is a natural language understanding (NLU) platform used to design and integrate a conversational user interface into mobile apps, web applications, devices, bots, interactive voice response systems and related uses.
Natural-language understanding (NLU) or natural-language interpretation (NLI) is a subtopic of natural-language processing in artificial intelligence that deals with machine reading comprehension. Natural-language understanding is considered an AI-hard problem.
There is considerable commercial interest in the field because of its application to automated reasoning, machine translation, question answering, news-gathering, text categorisation, voice-activation, archiving, and large-scale content analysis.
Primarily focused on machine reading comprehension, NLU gets the chatbot to comprehend what a body of text means. NLU is nothing but an understanding of the text given and classifying it into proper intents.
With the Google Credentials file on hands you can connect your Client component (ex. web apps, web proxies, native apps etc.) directly to Dialogflow using Dialogflow Client APIs.
This tutorial is also really important to connect many Tiledesk’s components, like chatbots web proxies, to Dialogflow engine, keeping a seamless integration between human agents and Dialogflow’s automated agents (your chatbots).
The tutorial is available as an official Tiledesk document and you can find it in documents section of the website, in the Tutorials subsection.
Your feedback is always welcome and really appreciated. Use email@example.com email to send us your opinions.
Enjoy Tiledesk and visit our website to know more about the integration with DialogFlow