At Tiledesk we are obsessed about user experience design.
As Steve Jobs said
Design isn’t just what it looks like and feels like — design is how it works.
Tiledesk, for those who still don’t know, is a 100% FREE forever live chat with unlimited chatbots, teammates and human agents supported. Visit Tiledesk website for more details.
We provide to admins and agents a console to exploit all the features that Tiledesk offers and chat with their customers and teammates. In recent months we have been interviewing our customers and collected feedback about their user experience with our console.
These are some feedbacks we received:
It’s all about space. As more space you have as much useful things you can put inside.
It’s all about the Console. Our menu was too big that many features suffered about usability.
We then got to work and we refactored our Console from scratch, focusing on a new menu.
We thought that this new menu was also a great opportunity to introduce our first Product tour feature, so you can get an overview of the product on the first login!
The new side menu is so slim that your user experience will totally change while using the Tiledesk Console. It stays there, always on, never invading your working space, whether you are working with your favourite chatbot or when you are check the working queues with the Real Time Conversations Monitor 😎
What about your Settings menù? Where is it right now? Well, just press the gear icon on the bottom. It will open the new Settings panel, a refactored component with his own sub menu!
And the menu is big only if the page is big enough to engage with his dimension. If the page shrinks, the menu understands he his not the main character, and will resize accordingly! It just becomes a list of intuitive icons.
Obviously the menu automatically adapts to the user role, so agents will see something different from admins, as in the following figure, where you can see less options available:
The Chat tool
A big improvement also for the chat tool that finally shares the same menu as the dashboard to become a first class component of the Tiledesk Console for a seamless integration with all the other tools.
With this important improvement we will provide a better user experience to all Tiledesk users, with more space for all the tools and expandable sub menus.
from now on it will be easier and int to use all our features. If you need help, please check Getting started with Tiledesk of our knowledge base dedicated to admins and human agents.
If you are one of the few that still haven’t tried out our MULTICHANNEL FREE FOREVER LIVE CHAT WITH UNLIMITED CHATBOTS, don’t stall and
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