15 Best Free Live Chat Support for Your Website

Table of contents:

What is a live chat?

Free live chat solution

Best free live chat support for websites

1. Tiledesk
2. Tawk.to
3. Smartsupp
4. Tidio
5. Crisp
6. HubSpot
7. Respond.io
8. Chatra
9. Userlike
10. MyLiveChat
11. Hiver
12. Drift
13. Freshchat
14. Clickdesk
15. JivoChat

Final thoughts

1- Tiledesk

Tiledesk provides a free live chat solution orchestrating proactive chatbots with humans on top of adaptive multichannel technology to make easier and faster the design of chatbots for WhatsApp and other messaging solutions.

It is the only open-source solution among the best free live chat support for a website. Tiledesk has built-in NLP Chatbots and no-code directives that enables you, for instance, to easily deflect to human agents or the knowledge base when needed. Configuring a chatbot with Tiledesk is easy and takes just one minute.

Furthermore, thanks to Tiledesk, it is possible to experience brand-new conversational ticketing and manage communications seamlessly across many channels. Like WhatsApp, Telegram, FB messenger, etc., with a single inbox to manage all messages.

Main Features

• Ability to easily integrate Live Chat agents with your Customized Chatbots
• Unified all messages into a single Communication Hub
• Integration with WhatsApp, FB, Telegram, e-mail, and other messaging platforms
• No-code oriented
• Easy to integrate with WordPress, Shopify, Joomla, and Prestashop
• Provide feedback and make progress constantly for the following conversions
• Using chatbots with Artificial Intelligence
• Canned answer templates 
• Integrate chatbots with the third-party app
• Multi-language support

• Email-ticketing
• It is entirely Open Source
• Having a Developer Hub for all the technical tutorials
• Having a Community of experts that support you all the times
• It is a Knowledge-Base platform
• Integration with all AI platforms, Cloud and Open source, from DialogFlow to RASA;
• Team Organisation with multi-project management
• Automatically Assigning Communications among agents.
• Seamless conversation to “jump” between different channels
• Chat Tools like typing indicator, off-line access, delivery receipts, contact list, etc.

2- Tawk.to

Tawk.to offers a solution to monitor and chat with website visitors, respond to support tickets, and create a help center to empower customers to help themselves.

It is a free and easy way to communicate with customers. Many small and medium businesses enjoy this free live chat solution. While tawk.to offers excellent tools for free, its competitors offer extremely expensive ones.

It is an easy-to-use tool; you can simply copy a Javascript snippet to your site. And it’s compatible with your website and mobile app, but be aware that this tool would not provide an option to integrate with external tools.

Main Features

• 45+ Languages supported
• Group Messaging
• Screen Sharing
• Desktop Notifications
• 1880+ Emoji
• Geo IP Tracking
• Agent Alerts

• Unlimited Agents
• Track Sentiment
• Unlimited History
• Track Engagement
• Detailed Reporting
• Ban/Unban Visitors

3- Smartsupp

Smartsupp combines live chat solutions, chatbots, and video chat recordings to help businesses to turn visitors into customers. With this live chat, you can manage all your social media in one place, even with your phone. It also provides drag and drop option to share files and documents.

It offers multichannel management of live chat, email, and Messenger, as well as numerous e-commerce platform integrations.

Main features

• Live chat
• Web dashboard
• Mobile app
• Live Chat Windows app
• E-commerce platform integrations
• File-sharing

• Basic visitor info
• Sound and visual notifications
• Unlimited number of websites
• User-friendly interface

4- Tidio

Tidio is a powerful, all-in-one customer service platform. It offers live chat & chatbots, which makes customer engagement and sales generation easier.

They also offer a multichannel that routes all conversations to one panel. To make automation, you can make your customized chatbot and bring advantages. Integrating Tidio with various software like Shopify, WordPress, and Wix is possible. Most reviews mention that they had to contact Tidio’s customer service many times, but they were really helpful in resolving their concerns.

Main Features

• Unlimited chats
• Desktop & mobile apps
• Visitors Info
• 3rd party apps integration
• Shared multichannel inbox

• JavaScript API
• Email Support
• Customizable live chat widget
• Chatbot templates

5- Crisp

Crisp is an all-in-one multichannel messaging platform that connects companies & customers. It has been built for customer support services, marketing, and sales. Create chatbots, GIFs, and shared files quickly, and link your chatbot to social channels. It can also translate your communications in real time.

It includes a knowledge center, a chatbot, CRM software, and customer engagement tools.

Main Features

• Livechat
• Team Inbox
• Mobile Apps
• Status Page

• Contact Form
• CRM
• Ticketing System

6- HubSpot

As we all know, Hubspot is an excellent tool for outstanding customer service. HubSpot provides many tools for inbound marketing, sales, and customer service. It also offers HubSpot live chat, and the most exciting thing is that you can integrate it with your HubSpot CRM (if you are using it).

This feature allows your personnel to look at typical client issues and provide many alternatives. Other notable features like chatbot builder enable you to make your customized chatbot freely and use it on your website. Hubspot is one of the robust tools among the best free live chat support for a website.

Main features

• Customized branding
• Personalized welcoming messages
• Canned answers.
• Chatbot creator for HubSpot
• Centralized inbox

• Easy to adjust
• Conversations record automatically
• Entirely connected with a chatbot builder
• Integrate Slack for free

7- Respond.io

Respond.io can be considered interesting for medium and large size of companies. Why? Because it provides live chat support for your website, it can also integrate with your social media and provide a single place for managing all messages.

Respond.io is using AI for its chatbots, which means chatbots can respond more accurately. And also, there is a “Smart Replies” option that provides an answer for repetitive questions to make customers happier with instant replay.

Main features

• Unlimited Messages
• All Channels
• Up to 100 Contacts

• Centralized inbox
• Great integration with social media
• Smart replies feature

8- Chatra

With Chatra, you can manage chatbots for everyday tasks and engage in real-time conversations. Some exciting features, such as Typing Indicators, are also included, and customers can identify when you are typing. Another one is the Offline Chat Widget, which helps consumers assess whether or not your team is currently busy. If so, clients may know they will hear from you soon.

Main features

• Its mobile app works great.
• Perfect integration with social media
• Online & offline chat widget
• Browser dashboard

• Windows & Mac desktop apps
• iOS & Android mobile apps
• Complete conversation history
• Multilingual live chat solutions and chatbot tools

9- Userlike

Chat comfortably with your customer support team on desktop and mobile and generate leads from chat conversations. If you are looking for this feature, Userlike is among the best solutions.

Another interesting thing is that it keeps connecting a user with an agent until the user problem is solved. It is a perfect feature for your customers. Because the free software plan only includes one agent and the other plans are expensive, it is difficult to afford team support while using this live chat.

10- MyLiveChat

Mylivechat has a great feature: you can manage your customers using devices like iPhones, iPad, or Android mobile phones. It is essential because it enables your customer service agents to answer quickly. Take advantage of this live chat on your website free for one agent.

It also has a Spell checker to make sure that there are no misspelling issues. Mylivechat can add to any website for free to engage your customers and generate leads. You can customize your live chat with your logo and the agent’s picture, positively affecting personalization and brand awareness.

Main features

• Proactive chat
• Live chat solutions
• Mobile chat
• Visitor monitoring

• Live c–browsing
• Agent Console
• Dashboard
• Customization
• SSL chat communication

11- Hiver (Only free trial)

Manage all your email and website chat conversations together with Hiver. It is an easy-to-use tool to interact with website users. Hiver enables you with some chat templates, provides a transcript, and collects customer feedback. The most exciting feature of Hiver is working with Gmail’s native interface; your support team needs just a little training before starting to work with it.

Main features

• Custom-built chat templates
• Measure customer satisfaction with short surveys
• Real-time alerts for support managers
• mobile app (Android & iOS)

• Email Management
• Integration with Asana Jira & Salesforce
• Knowledge base

12- Drift

Drift’s exceptional feature convinced us to put it on the best free live chat support for a website list. One of its best features is the capability to make different segments according to your customer’s profile. This feature provides two main benefits.

First, you can send personalized messages to the segments based on your past conversations. Second, if you make a segment of valuable customers, once an agent is talking with this segment can provide the best possible solution. Another exciting thing about this free live chat tool is that in some critical moments, your agent can convey the chat to a call or video session to fix the problem faster.

Also, Drift hast Saved Replies Function provides fast communication toward repetitive questions, and Conversational analysis helps you get as much insight from your live support as possible.

Main features

• Integration with Slack, GA, and Calendars
• Unlimited Contacts
• Mobile & Desktop App
• Basic Reporting
• This tool can send a welcome message to your customers.

• It can identify what buyers are searching for.
• You can route chat to a different department of your organization.
• It provides discussion to call the facility.
• Personalize the message
• It helps you to identify the buyers you are chatting with.

13- Freshchat

Freshchat is part of Freshdesk integration that provides marketing automation tools, CRM, and cloud. If you are using Freshdesk, this live chat would be a great tool to manage your customers’ interactions. You may access information along the client journey, from personalized event timetables to specifics about social media. It is a free live chat solution that provides real-time chat using the power of AI bots.

It is a no-code-needed live chat that collects information automatically and then sends them to the proper departments. Another exciting thing about this live chat is that it gathers all messages from different means of communication.

Main features

• Visitor-context tools
• Integration with Salesforce, Slack, Zendesk, Twilingo, and Stripe
• Vast knowledge base
• Unlimited contacts

• Conversation Labels
• Bulk Actions
• Desktop Notifications
• Mobile Push Notifications

14- Clickdesk

If you are an international company, one of the best live chat solutions for customer interaction is Clickdesk. Because it has an exciting option; “Map.” It can show your customer’s location. Imagine how it would be helpful and grateful if a person starts chatting in English from Spain, and you assign the conversation to an agent who is Spanish or can speak Speak. Dialogflow would be way funny for both sides.

As you probably already guessed, this feature is lovely for medium and large companies. It also has analytical tools that provide insight about your customer automatically.

Main features

• pre-chat surveys
• Multilingual live chat
• Advanced analytics
• Chat transcripts

• Integration with WordPress, Joomla, etc.
• Integration with Google Apps
• Video chat software
• Social media integration

15- JivoChat

JivoChat is a part of the help desk software that combines Live chat assistance, phone calls, emails, FB messenger, Telegram, WhatsApp, Viber, and others helpfully. You can monitor customers’ journeys on the website and try to engage them effectively. This solution will enhance the team’s efficiency and capacity to handle many conversations simultaneously. JivoChat is an excellent tool for medium and large big size companies.

Main features 

• Color-coded chats
• Message sneak-peek
• Canned responses
• Hotkeys
• Proactive chat
• Unlimited chats and websites

• Customizable chat widget in 25 languages
• Chat widget mobile version
• Pre-chat or in-chat contact info collection
• One-click call
• Call back feature