Top 5 Free Live Chat Solutions in 2022

A live chat allows you to manage online communication with your customers on digital channels effectively. It allows online businesses to stay closer to their customers and provide them with better customer service. A live chat can also allow you to generate more sales, intercepting customers’ needs while they are visiting your digital properties. There are several companies all around the world that offer online live chat solutions, but only in a few cases these softwares are indeed free forever. Most of them offer a free trial period (usually 14 or 30 days), but after that you need to upgrade to the paid plan in order to keep using the software. We’ll help you to find out the best possible free live chat for your website and mobile app 💬💬💬

But first of all, why should you add a free live chat to your website or mobile app?

These are the top 5 reasons, according to Tiledesk online messaging experts, for which customer service is better delivered  through messaging rather than via phone:

1️⃣ Millenials and Gen-Z prefer texting over talking

2️⃣ Live Chat is asynchronous and you can perform other activities during a customer service session

3️⃣ Live Chat allows you to exchange documents on the fly

4️⃣ Live Chat is persistent and you don’t lose old messages

5️⃣ Online chat is fast

Messaging has revolutionised the Person to Person way of communicating and is rapidly evolving the interaction between Companies and their Customers. 

💡As claimed by Gartner, Inc. 

By 2025, 80% of customer service organisations will have abandoned native mobile apps in favour of messaging for a better customer experience

TOP 5 FREE LIVE CHAT

Now that you know why having a live chat is a great idea, let’s discover the top 5 free live chats with a free forever plan.

1️⃣ TILEDESK

Tiledesk provides a free live chat solution orchestrating proactive chatbots together with humans, on top of an adaptive multichannel technology.

It is the only open source solution among the top 5 we’ve selected. Tiledesk has built-in NLP Chatbots and no-code directives that enables you , for instance, to easily deflect to human agents or to the knowledge base when needed. To configure a chatbot with Tiledesk is really easy and it takes just one minute.

Furthermore, thanks to Tiledesk, it is possible to experience a brand new `conversational ticketing” and manage communications in a seamless way across a multitude of channels (whatsapp, telegram, fb messenger, etc.) with a single panel to manage all messages. 

Main Features
Plans
  • Free Forever with unlimited chatbots, teammates and human agents
  • Pro (4€ per agent / month if billed annually): widget unbranding, unlimited departments, groups and chat history
  • Enterprise: dedicated account manager and support engineer with higher SLAs. Contact Sales to schedule a demo.

Take a look at Tiledesk’s features and benefits on our dedicated pricing page.

Reviews: 4.6 ⭐️ on Capterra

2️⃣ TAWK.TO

Tawk.to offers a solution to monitor and chat with the website visitors, respond to support tickets and create a help center to empower customers to help themselves.

It is a free and easy way to communicate with the customers. Many small and medium businesses enjoy this free live chat support tool.

Main Features
  • 45+ Languages supported
  • Group Messaging
  • Screen Sharing
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
Plans
  • No plans, it’s totally free for unlimited agents.
  • Additional features are available for a fee.
Reviews: 4.6 ⭐️ on Capterra

3️⃣ SMARTSUPP

Smartsupp combines live chat, chatbot and video recordings to help businesses to turn visitors into customers.

It offers multichannel management of live chat, email, and Messenger as well as numerous e-commerce platforms integrations. 

Main Features
  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications
Plans
  • Forever-free plan for 1 agent
  • Standard (€ 19.5 for 3 agents / month)
  • Pro (€ 48 per agent / month)
Reviews: 4.7 ⭐️ on Capterra

4️⃣ TIDIO

Tidio is a powerful, all-in-one customer service tool.  It offers live chat & chatbots, which makes customer engagement and sales generation easier. 

They also offer a multichannel that routes all conversations to one panel.

Main Features
  • Unlimited chats
  • Desktop & mobile apps
  • Visitors Info
  • 3rd party apps integration
  • JavaScript API
  • Email Support
  • Customizable live chat widget
  • Chatbot templates
  • Shared multichannel inbox
Plans
  • Free. Up to 3 support agents
  • Communicator (€ 19 per agent / month). Advanced live chat features and permissions
  • Chatbots (€ 49 per 3 agents / month ). Unlimited active chatbots and templates
Reviews: 4.7 ⭐️ on Capterra

5️⃣ CRISP

Crisp is an all-in-one multichannel messaging platform that connects companies & customers. It has been built for customer support, marketing and sales.

It also comes with a knowledge base, a chatbot, a CRM or a customer engagement software.

Main Features
  • Livechat
  • Team Inbox
  • Mobile Apps
  • Contact Form
  • CRM
  • Ticketing System
  • Status Page
Plans
  • Free. Up to 2 agents
  • Pro (€ 25 per 4 agents / month)
  • Unlimited (€ 95 per 20 agents / month)
Reviews: 4.5 ⭐️ on Capterra
If you are one of the few that still haven’t tried out our MULTICHANNEL FREE FOREVER LIVE CHAT WITH UNLIMITED CHATBOTS, don’t stall and…
micheletiledesk
micheletiledesk
In the 30's club. Italian in love with LatAm. Passionate about #innovation, #mobile, #martech #conversationalmarketing and #opensource Currently COO @ Tiledesk

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