WhatsApp integration with Tiledesk

Don’t stay behind – unify all your communications channels starting from WhatsApp

Ever since Meta opened WhatsApp up to businesses worldwide with new cloud API service, our developers were all-hands-on-deck to update and renovate our existing WhatsApp integration and make it easier than ever. This is what Meta chief executive Mark Zuckerberg said during the company’s Conversations conference:

“The best business experiences meet people where they are already. More than one billion users connect to the business account across our messaging services every week”

Indeed, WhatsApp is an invaluable medium for keeping in touch with customers through a channel they already know, use, and trust. You can offer everything from simple order updates to personalized one-on-one shopping experiences.

The first 1,000 messages per month, either business- or user-initiated, are free via WhatsApp Cloud API. Subsequently, businesses can opt to scale up and roll out more broadly through paid tiers, with charges based on the number of daily customer conversations. The charge rate can fluctuate from one cent to nearly 20 cents, depending on the circumstances.

Is the Tiledesk WhatsApp integration really necessary?

Sure, if you have a small clientele, you may be able to deal with your clients’ requests and issues via email. Is it worth the risk of having some of these requests slip through the cracks? As your business is expanding, the best strategy you can use is to have a look at the latest mind-blowing stats .  69% audience using the Internet, excluding China, use WhatsApp. It is expected to reach over 2.26 billion unique users in June 2022. It appears that instant messaging you’ve probably already been using for chatting with friends can now be seen under new light.

WhatsApp Statistics for Countries with most active users, 2021 (Approximate Representation*)

What does Tiledesk offer?

The beauty of Tiledesk is that we unify all of your communication channels. You’ll find all customer messages (not only from WhatsApp, but Messenger and Telegram, too) in one place. We assure you will not miss out on any prospective or current client’s request, issue or feedback. You’ll become quicker, smoother and, why not, a true sweet-talker when it comes to your client support. All thanks to simple WhatsApp integration. And it doesn’t end here. If you are worried about not being able to cover a 24/7 client support, we can make a seamless handoff happen: from a chatbot to you or your agents. You can maximize your client reach and ensure high customer satisfaction. With Tiledesk you only need to script our free unlimited built-in chatbots ONCE to then run them on every channel. Zero effort and no code is the mantra we live by and want everyone to experience. In addition, Tiledesk is not charging any extra-fee for WhatsApp Business message sending. You will just pay-as-you-go directly from your WhatsApp Business account.

You can explore your options on whatsapp.com and see how to install it by following the video tutorial.

Use WhatsApp for Business for Tiledesk WhatsApp Integration

WhatsApp Business Pricing

There are two types of conversations on WhatsApp Business: user-initiated and business-initiated. Each conversation type is charged at a different rate.

User-initiated: a conversation that initiates in response to a user message. Usually they are less expensive than business-initiated messages.

Business-initiated: a conversation that initiates from a business sending a user a message outside the 24 hour customer service window.

The first 1,000 conversations that your WhatsApp Business account has each month are free of charge. These Free  conversations can be business-initiated or user-initiated. Furthermore conversations are not charged when users message businesses using call-to-actions buttons on Ads that Click to WhatsApp or a Facebook Page call-to-action buttons. Free entry point conversations can only be user-initiated.

Check rate cards by currency and country/region on WhatsApp Business Platform official website.

We are proud to announce that Tiledesk is not charging any extra fee for the WhatsApp Business message sending.

For more info on who we are, what we do, or what is our shtick, visit Tiledesk.com 👩‍🚀or directly sign up for free (no credit card needed)

And don’t forget: for any feedback or issue, feel free to pop in on our Discord channel 📣 We love to hear success stories, especially how to increase customer satisfaction and support.