Tiledesk Product Update – February 2023

February is the month of making the no-code chatbot design studio a reality. AI-powered native chatbots combined with the rules of proactivity are able to pass the ball to a human operator upon request. Whatever you create you can publish for other Community members to see and use, as mentioned last month. Shall we dive into the no-code Chatbot Design Studio’s awesome features?

Getting started: conversational blocks

You can design entire conversation paths through blocks thanks to our no-code Chatbot Design Studio. Create a block by clicking “Add” on the left side and personalize your reply. Each reply/block can contain buttons, images, videos, links, and maps. In the Question field (now called “Train this block”) you can train your chatbot by including any keywords or phrases you wish the chatbot to recognize.

Learn how to design your conversational flows

Add Actions to your blocks

Every block you design contains different actions based on what you’d like your chatbot to action. Aside from having a classic reply, you can also have a set of different performance triggers.

actions in chatbot design studio
Actions menu


The Reply is a standard action field that is already present in each newly added conversation block by default. You can add as many replies as you want in the sequence (the top one is the first one that’s actioned). You can also style your replies by adding buttons that connect each conversation block or display links to external pages. Not only you’re enabled to easily insert images and videos you can also embed Google maps

Pro tip: to embed a map, copy the link and include this Key following the three dots: AIzaSyBwab2sxiSgQ-RvTGtKM-lXobBJsT5ryKk

e.g. https://www.google.com/maps/embed/v1/place?q=place_id:ChIJ2zzGFB0jRBMR5pRaH3KoEao&key=AIzaSyBwab2sxiSgQ-RvTGtKM-lXobBJsT5ryKk

If online Agent – Agent Handoff

Follow this guide to enable a handoff to the human operator through your chatbot, if your customer requests it.

Step-by-step guide for the Handoff

Wait & Close

These two actions are quite useful when you want to delay an action which can be another action, such as Close (the chat) or a message. You can, for example, choose how many seconds you’d like before eventually closing the chat.

delay in chatbot design studio
Example of a delayed action

Connect Block

Another useful action in our no-code Chatbot Design studio is the possibility to connect blocks however you see fit. You don’t need buttons to enable your conversational flows if you choose to action a specific block within another block.

replay in chatbot design studio
Example of a Start block connected

Send email

Whenever a customer leaves any contact info (name, email, website, etc.) you can add a specific action called Send an email that will alert you right away. You can personalize the body of the email with the values you’re interested to know about, as below.

email trigger chatbot design studio
Example of Send email action with a personalized body of text

As you can the possibilities are almost endless – just pick and choose whichever ones work for you and have fun. That’s what the no-code Chatbot Design Studio is made for!

Tiledesk Team

Jovana Ugrinic
Jovana Ugrinic
From a legal background to being a newbie in the AI world. Content creator and language aficionado. Effortlessly bad singer.

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