Tiledesk Product Update – February 2023
February is the month of making the no-code chatbot design studio a reality. AI-powered native chatbots combined with the rules of proactivity are able to pass the ball to a human operator upon request. Whatever you create you can publish for other Community members to see and use, as mentioned last month. Shall we dive into the no-code Chatbot Design Studio’s awesome features?
Getting started: conversational blocks
You can design entire conversation paths through blocks thanks to our no-code Chatbot Design Studio. Create a block by clicking “Add” on the left side and personalize your reply. Each reply/block can contain buttons, images, videos, links, and maps. In the Question field (now called “Train this block”) you can train your chatbot by including any keywords or phrases you wish the chatbot to recognize.
Add Actions to your blocks
Every block you design contains different actions based on what you’d like your chatbot to action. Aside from having a classic reply, you can also have a set of different performance triggers.
Reply
The Reply is a standard action field that is already present in each newly added conversation block by default. You can add as many replies as you want in the sequence (the top one is the first one that’s actioned). You can also style your replies by adding buttons that connect each conversation block or display links to external pages. Not only you’re enabled to easily insert images and videos you can also embed Google maps
Pro tip: to embed a map, copy the link and include this Key following the three dots: AIzaSyBwab2sxiSgQ-RvTGtKM-lXobBJsT5ryKk
If online Agent – Agent Handoff
Follow this guide to enable a handoff to the human operator through your chatbot, if your customer requests it.
Wait & Close
These two actions are quite useful when you want to delay an action which can be another action, such as Close (the chat) or a message. You can, for example, choose how many seconds you’d like before eventually closing the chat.
Connect Block
Another useful action in our no-code Chatbot Design studio is the possibility to connect blocks however you see fit. You don’t need buttons to enable your conversational flows if you choose to action a specific block within another block.
Send email
Whenever a customer leaves any contact info (name, email, website, etc.) you can add a specific action called Send an email that will alert you right away. You can personalize the body of the email with the values you’re interested to know about, as below.
As you can the possibilities are almost endless – just pick and choose whichever ones work for you and have fun. That’s what the no-code Chatbot Design Studio is made for!
Tiledesk Team
