Tiledesk March Update: What’s New and Improved?

Are you ready for some exciting news? Tiledesk has just released a bunch of new features and modifications that will make your customer support and chatbot development easier and more efficient.
In the SaaS industry, you need to constantly improve your product, launch new features, get feedback from your customers, and iterate based on their needs. That’s what Tiledesk does. We listen to your feedback and add new features that you want. We don’t waste time on things that don’t matter to you.
In this article, we’ll walk you through the latest updates and show you how to use them to your advantage. You’ll discover how to integrate Tiledesk into your WordPress site, streamline your onboarding process, duplicate chatbots across projects, customize your chat widget, enhance your chatbot design studio, strengthen your security measures, and more.
Keep reading to find out how Tiledesk can help you boost your customer support and chatbot development

Duplicate Chatbots with Ease

One of the new features that we’ve added to our dashboard is the ability to duplicate chatbots across multiple projects with ease. This means that you don’t have to use the import and export feature anymore to copy a chatbot from one project to another. You can simply click on the duplicate button on the chatbot section of the dashboard and choose the project that you want to copy the chatbot to. The chatbot will be duplicated in the selected project in seconds.

Customize Chat Colors for Different Actors

Another improvement that we’ve made to our dashboard is the option to customize the colors of different chat actors. As an Italian company, we care about design and colors as much as features and functionality. We want you to have a visually appealing and branded chat experience. That’s why we’ve added custom color options for your chat widget. You can choose different colors for your agents, visitors, and chatbots, and make them stand out from each other.

This feature will save you time and effort and simplify your project management. You can duplicate as many chatbots as you want and customize them for different projects.

Want to see how it works? Sign up for a free trial today and try it out for yourself.

Creating Second Project Automatically for a Better Experience

One of the things that we’ve improved in our onboarding process is the automatic creation of a second project for new users. This feature is especially useful for agencies or users who work for different brands. You can set up different projects for different websites or apps and switch between them easily. Tiledesk allows you to create multiple projects under the same email login, which makes it easier to manage chats for multiple clients.

When you sign up for Tiledesk, the second project will be automatically created for you. It will be called “My Awesome Project” or it will take your business domain as the name from the registration email.

No More “Pending Email Verification” Alert on Dashboard

Another thing that we’ve removed from our onboarding process is the pending email verification alert on the dashboard. We found out that most of our customers don’t need this alert and it only adds clutter to the dashboard. Now you can focus on your analytics, conversations, and chatbots without any distractions.

This improvement will help you get started faster and easier with Tiledesk. You can create your first project and chat widget in minutes and enjoy the benefits of Tiledesk’s platform.

Learn how to change the appearance and behavior of your Tiledesk widget on mobile devices using developer documentation. You can adjust your widget’s color, position, size, language, and more to suit your needs and preferences.

Don’t miss out on the latest updates and features from Tiledesk. Sign up now and get started with the most advanced and flexible customer support platform on the market.