Customer support is no longer just a nice-to-have for businesses. It’s an essential part of any successful company.
As technology evolves, many AI-powered tools are performing daily or repetitive tasks, freeing up time for human agents. These tools, known as customer support automation tools, can help businesses to improve their efficiency, reduce costs, and increase customer satisfaction.
And we are aware that these metrics will lead to increase revenue for businesses and loyalty for their customer.
Let’s see how businesses think about and approach customer support, according to Gartner: