Proactive Chatbot: Initiating Conversation and Engagement with Tiledesk
In addition to the benefits of chatbots mentioned earlier, there is a specific type of chatbot known as a proactive chatbot. Unlike reactive chatbots that respond to user queries, proactive chatbots take the initiative to initiate conversations and engage with users. This proactive approach can significantly enhance customer engagement and drive better results in WhatsApp marketing campaigns.
With Tiledesk, you can leverage the power of proactive chatbots to:
Initiate customer interactions
Proactive chatbots can reach out to customers, ask relevant questions, and provide valuable information or offers. This helps businesses take the lead in engaging with potential customers and nurturing leads.
Offer personalized recommendations
They can analyze user data and previous interactions to provide personalized recommendations and tailored content. This level of personalization enhances the customer experience and increases the chances of conversion.
Deliver timely notifications
Proactive chatbots can deliver important updates and notifications to customers in a timely manner. Whether it’s order status updates, event reminders, or product launches, proactive chatbots ensure customers stay informed and engaged.
Collect feedback and surveys
By conducting surveys or quick polls, proactive chatbots can collect important feedback from customers. This information allows businesses to gain insight into customer preferences and make informed decisions for upcoming campaigns based on data.
Tiledesk Integration with CRM
Our intelligent chatbot, in a human-like conversation, asks for customer information and transfers it directly to your CRM, like Hubspot. Without the need for human intervention, they perform these tasks by themselves without any problems.
