Introducing WhatsApp Templates for Business-Initiated Conversations
We understand the importance of timely and effective communication with your customers. Especially in a worldwide platform like WhatsApp. That’s why we’re excited to introduce our new feature: WhatsApp Templates.
A WhatsApp template is a pre-approved message that businesses can use to initiate customer conversations. These templates can be used for a variety of purposes, including customer care messages, appointment reminders, payment or shipping updates, alerts, and more.
The best part? You can use WhatsApp templates to send messages to your customers even if it’s been more than 24 hours since they last messaged you. This is allowed by Meta, the company that owns WhatsApp.
At Tiledesk, we’re committed to helping businesses communicate effectively with their customers while adhering to platform policies. With our new WhatsApp Templates feature, you can ensure that your business-initiated conversations are timely, relevant, and engaging.
To help you get started with using WhatsApp templates, we’ve created a guide on how to create and send message templates from WhatsApp Business.
Keep in mind before creating a WhatsApp template, you need to configure a WhatsApp Business account.
Also, we’ve published articles below to help you to get the most advantage of WhatsApp for your business.