Tiledesk Product Update: Exciting New Features and Improvements

Welcome to our latest Tiledesk product update! Over the past four months, our team has been hard at work developing and improving our tools based on market needs. We’ve made many changes, but in this blog post, we’ll be highlighting some of the most important ones. Keep reading to learn more about the exciting new features and improvements we’ve made to Tiledesk!

Introducing WhatsApp Templates for Business-Initiated Conversations

We understand the importance of timely and effective communication with your customers. Especially in a worldwide platform like WhatsApp. That’s why we’re excited to introduce our new feature: WhatsApp Templates.

A WhatsApp template is a pre-approved message that businesses can use to initiate customer conversations. These templates can be used for a variety of purposes, including customer care messagesappointment reminderspayment or shipping updatesalerts, and more.

The best part? You can use WhatsApp templates to send messages to your customers even if it’s been more than 24 hours since they last messaged you. This is allowed by Meta, the company that owns WhatsApp.

At Tiledesk, we’re committed to helping businesses communicate effectively with their customers while adhering to platform policies. With our new WhatsApp Templates feature, you can ensure that your business-initiated conversations are timely, relevant, and engaging.

To help you get started with using WhatsApp templates, we’ve created a guide on how to create and send message templates from WhatsApp Business.

Keep in mind before creating a WhatsApp template, you need to configure a WhatsApp Business account.

Also, we’ve published articles below to help you to get the most advantage of WhatsApp for your business.

Web Requests: The Power of Automation at Your Fingertips

We believe in the power of automation. That’s why we’ve developed our tool to support any kind of automation, including integration with other automation tools using an API.

One of the key benefits of using Web Requests with Tiledesk is that it allows you to easily integrate with other tools and systems. For example, you can use our chat widget to capture website visitor information and automatically send it to your CRM, such as Hubspot, or to your email marketing tool, such as Customer.io.

With our conversation automation tools, you don’t have to worry about manually transferring lead information to other marketing tools. Instead, you can rest assured that data will be transferred automatically, saving you time and effort.

To help you get started with using Web Requests, we’ve created an in-depth tutorial that shows you how website visitor information can be automatically saved to your Hubspot CRM. Follow the link below to see the tutorial and learn more about the power of automation with Tiledesk.

It’s easy and free. With some clicks, you can record your website visitor contact information on HubSpot for further communication.

Customer Success Story: Córdoba University

Here is the success story of Cordoba University with the power of automation of Tiledesk. Córdoba University was able to provide top-notch customer service to their students while saving time and effort.

At the moment, chatbots are answering more than 20,000 conversations per month which hugely reduce our human agent workload and save on cost.

Jorge Finochietto


Chatbot Attributes: Enhancing the Conversation Experience for Human Agents

At Tiledesk, we’re always looking for ways to improve the conversation experience for our human agents. That’s why we’re excited to introduce our new “Chatbot Attributes” accordion feature, available in the sidebar of the conversation details page.

This advanced feature provides human agents with a wealth of information about the customer they are conversing with, all at a glance. Agents can quickly view the customer’s contact information, including their email, phone number, company name, and location. Additionally, agents can see which page the customer started the conversation from, providing valuable insight into their interests and needs.

But that’s not all – it also includes a Ticket tab, which allows agents to easily turn a conversation into a ticket and assign it to the appropriate person. Agents can even define the urgency of the ticket, ensuring that urgent issues are addressed as quickly as possible.

attribute feature

But what if the website visitor turns off after sending a message using the chat widget? No problem – we’ve got you covered with our next improvement: Direct Email. If you see a red circle instead of a green one on the customer’s profile, it means that the customer is no longer online. In this case, you can use the Direct Email button located below to send an email to your customer. Simply click on the button, write your email, and hit send. The email will be sent to your customer and to the agent assigned to the task. Easy peasy!


email section

Stay Connected with the Updated Tiledesk Apps for iOS and Android

We know how important it is to stay connected with your customers, no matter where you are or what device you’re using. That’s why we’ve updated our Tiledesk apps for iOS and Android to help you manage conversations and answer customers on the go.

With the updated Tiledesk apps, you can easily keep track of your conversations and respond to customers from your mobile device. Whether you’re on the go or away from your computer, you can stay connected and provide top-notch customer service.

The updated Tiledesk apps are available now for download on the App Store and Google Play. Get them today and never miss a conversation with your customers!

Language Filter: Connecting with Customers in Their Preferred Language

Introducing Tiledesk’s new language filter feature! With the language filter, your live chat can automatically detect the language of your customer’s browser and respond to them in their preferred language.

For example, if your customer’s language is Italian, the chatbot will start the conversation in Italian.

This feature makes it easier for you to connect with your customers and provide them with a personalized experience. Please note that you need to change the browser language before testing it out.

language filter in conversation flow

Voice Messaging and Google Sign-In

We also added two new features to enhance your experience: voice messaging and Google Sign-In.

With the new voice messaging feature, your customers can now record and send a voice message instead of typing. This makes it easier for them to communicate with you, especially if they’re on the go or have difficulty typing.

In addition, we’ve made it even easier to start using Tiledesk with the new Google Sign-In button. With just one click, you can sign in and start designing your own conversation flow. It’s quick, easy, and secure.

What’s Next for Tiledesk: Exciting New Developments on the Horizon

One of the most exciting developments is the introduction of the Visual Builder for the Chatbot Design Studio. This powerful tool will empower you to create sophisticated chatbots with ease and efficiency using its intuitive drag-and-drop technology.

In addition, we’re thrilled to announce that we will soon be integrating ChatGPT into our platform. This integration will take conversations to a whole new level, making them even more conversational and natural for users.

Thank you for reading our latest Tiledesk product update! We hope you’re as excited as we are about the new features and improvements we’ve made to our platform.

Stay tuned for these exciting new developments and more from Tiledesk!

Don’t miss out on the opportunity to take your customer conversations to the next level with Tiledesk. Sign up or request a demo today!

Saeid Kajkolah
Saeid Kajkolah
I'm a digital professional with a technological and aesthetic background in structured content, SEO, and digital marketing. I am passionate about Conversational Al and the chatbot world as a way to connect people and machines.

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