Agentbots are powered by chat-GPT technology, acting as virtual human agents. They take care of routine tasks and enhance your customer interaction capabilities.
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Building Conversational Automation with Agentbots
Unveiling the Tiledesk Design Studio
At Tiledesk, we believe in the power of automation. That’s why we’ve invested months into our product, transforming it into a platform for creating various types of automation. From automating conversations to daily administrative tasks like ticketing or transferring customer contact information from your website to your HubSpot CRM, creating automated processes benefits both your human agents and customers.
Your human agents have an Agentbot or AI assistant at their disposal to help with repetitive tasks. Meanwhile, your customers have access to an intelligent agent available 24/7 for assistance. This level of satisfaction can increase your revenue in both direct and indirect ways, which we will discuss in the following sections.
Remember, our visual builder requires zero coding knowledge. It’s a user-friendly tool designed to make conversation design as simple as possible. Whether you’re designing a chatbot conversation flow or implementing conversational automation, our visual builder is the perfect prototyping and launching chatbot platform for you.
Understanding Conversational Automation
In today’s digital age, conversational automation is a term we encounter frequently. It’s a powerful tool that helps businesses significantly reduce their customer support costs. Customer expectations for immediate responses have never been higher, and maintaining a team of human agents around the clock isn’t always feasible or cost-effective. That’s where conversational automation comes in.
Businesses are increasingly implementing automation processes that can assist customers instantly, providing a more affordable alternative to human agents. While human agents are still necessary for handling complex issues, recent studies show that more than 78% of customer inquiries are repetitive. These are tasks that an Agentbot can manage perfectly, much to the delight of your human agents and customers.
Customers prefer speaking with a real human when they encounter an issue, but human agents can be expensive. Agentbots can alleviate some of this burden by handling time-consuming tasks, freeing up your team to focus on providing excellent customer communications.
Leveraging the power of OpenAI, Tiledesk’s Design Studio enables you to create human-like conversations using bots. These bots can provide highly accurate and helpful information and resources, enhancing the customer experience with an intelligent bot that supports them just like a human would.
Our no-code visual builder allows you to design pre-defined conversations and automate tasks that benefit your business in various ways. Here are some of the tangible benefits of creating pre-designed conversations and task automation:
Benefits of Pre-Designed Conversations and Admin Task Automation
Tiledesk is your ultimate chatbot prototyping tool for managing customer communication and engagement. Thanks to our new visual builder, you can automate customer conversations in numerous ways. Sometimes, our customers surprise us by creating intuitive automation. For instance, the University of Cadorba automated the process of sending teaching materials and now manages more than 20,000 conversations each month. You can read the whole story here.
Prototype Conversations and Implement Them Hassle-Free
Tiledesk offers a drag-and-drop conversation builder that simplifies the process of designing your chatbot’s conversation flow. It’s a conversational UI design tool that supports you from prototyping to implementation. With Tiledesk, you can easily design chatbot conversations that feel natural and engaging to your customers.
ChatGPT Integration
One of the standout features of Tiledesk is its integration with ChatGPT. This allows your bot to understand urgent situations and take appropriate actions, such as offering to connect the customer with a human agent. This feature brings the power of AI to your automation processes, ensuring that your customers always receive timely and relevant responses.
ChatGPT Powered Chatbot
With the ASK Knowledge Base action, your ChatGPT-powered bot can find answers in the knowledge base and respond to customer inquiries in a human-like dialogue. This feature allows your bot to provide accurate and detailed responses, enhancing the customer experience.
Enhancing User Experience
Tiledesk allows you to share images, GIFs, and videos in chats to make the conversation more engaging. You can also create proactive bots that trigger pop-up messages based on different events to engage customers proactively or upsell during the checkout process.
Personalized Product Recommendations
With product cards, you can show personalized product recommendations based on previous conversations or customer interests. This feature allows you to provide a personalized shopping experience for your customers, increasing their satisfaction and loyalty.
Conditions
Another interesting feature is the ability to set conditions for different scenarios. You can use the condition action in many different ways. For example, if there are online agents available, the user will be connected to a live agent. If there are no live agents available, an offline message will appear asking for the user’s email so they can be contacted later.
Random Reply
While having automated conversations makes businesses much more flexible and efficient, sending the same message all the time may create a sense of monotony. The random reply feature allows you to write different messages and for each iteration, the bot randomly uses one of them.
Web Request
Automation is key to progress, especially in the era of artificial intelligence. The web request feature is where you can make different kinds of automation. For example, your bot can be connected to HubSpot CRM and after each conversation save all the customer contact info to your HubSpot CRM.
WhatsApp Integration
Tiledesk’s WhatsApp integration allows you to convert website conversations into WhatsApp chats. You can even send your seasonal promotions via WhatsApp. As one of the most reliable chat platforms in the world, WhatsApp boasts an open rate of 98%, significantly higher than other platforms. That’s why it’s a platform you can’t afford to ignore, and we’ve done all the work to make our bot available to connect with WhatsApp.
Send Email
With Tiledesk, you can send emails from your plan and set up email triggers that send emails automatically. We all know how time-consuming it can be to send many emails each day, but we have the key to drastically reduce your workload.
Conclusion
Automation is key for businesses of all sizes and industries. It helps cut costs and speed up routine processes. Conversations are among the most critical parts of a business that can keep your customers loyal. With our Design Studio, you can create an Agentbot or AI assistant that manages conversations while keeping human agents as a backup. Routine tasks can be completely handled by bots that are powered by ChatGPT and can interact with other platforms.
Don’t just read about it, experience it for yourself! Get Started with Tiledesk and watch your customer interactions transform
Saeid Kajkolah
I'm a digital professional with a technological and aesthetic background in structured content, SEO, and digital marketing. I am passionate about Conversational Al and the chatbot world as a way to connect people and machines.
