This was a great month for the Tiledesk team.

We released a bunch of new tools for Agents as canned responses, tags and notes and still more will come in November.

We have done even more with chatbots, providing native Dialogflow connection.

On the messaging side we added unified messaging. Beyond enhancing the “live chat” features, we would like the Agents to stay on the platform to get rid of all the messaging benefits coming from Tiledesk. So Agents can chat with their colleagues using Android, iOS or web Apps and yes, we think that chatbots are first-class colleagues to chat with 😉

So, the idea from here on, will be to have more AI chatting with humans in the platform, from agents to end-users…

Hi Tiledesk developers! We just released a new tutorial, very specific to Dialogflow, that allows you to easily generate a Google Credentials file (corresponding to a Dialogflow Service Account). With this file on hands you can connect your Client component (ex. web apps, web proxies, native apps etc.) directly to Dialogflow using Dialogflow Client APIs.  

Techy is tiledesk’s technical staff bot and he will be very happy to reply to your questions! What Techy does is mitigating simple questions about Tiledesk features, relieving our engineers from common questions about our platform, so they save time that be invested in developing new stunning features!