Stories and articles about support, marketing, customer engagement, conversational commerce, product and more.

3 November 2023

6 Ways to Amplify Customer Support With Omnichannel Chatbot

Recently, an omnichannel chatbot has become more necessary for retail businesses to attract new potential customers across channels.  1.4 billion people are using chatbots that could […]
17 October 2023

ChatGPT as a Workflow node

In October Tiledesk released his new Visual Flow Designer (aka Chatbot Design Studio). The idea to have a visual designer is not new. The visual designer […]
6 October 2023

Building Conversational Automation with Agentbots

Agentbots are powered by chat-GPT technology, acting as virtual human agents. They take care of routine tasks and enhance your customer interaction capabilities.
21 September 2023

How to Use Product Cards to Boost Your Sales with Tiledesk

If you are looking for a way to showcase and offer personalized products to your customers in a pre-designed conversation, you might want to check out […]
1 September 2023

Proactive Live Chat: Benefits, Use Cases, & Top 4 Platforms

Proactive Live Chat Explained: What It Is and How It Works A proactive live chat is an automated pop-up message implemented by chatbots or live chat […]
20 July 2023

Evolution of customer experience, from phone calls to AI

We will debate the timeline of the customer interaction evolution from personal interaction to completely automated conversations to see the big image of this important topic.
14 July 2023

7 Best WhatsApp Chatbot Templates for Different Industries

Now, happily, we are there. We have the full package for generating and qualifying leads and nurturing them via WhatsApp to convert leads into buying customers. In […]
11 July 2023

Maximize the Efficiency of WhatsApp Marketing Campaigns with Chatbots

Are you searching for an innovative way to maximize the benefits of your WhatsApp marketing campaign? Curious about leveraging the power of chatbots for WhatsApp marketing?
10 July 2023

WhatsApp eCommerce 101: Learn from 7 Successful Use Cases

From reducing cart abandonment to personalized recommendations, WhatsApp offers a myriad of opportunities to enhance your customer experience and drive conversions.