News
Stories and articles about support, marketing, customer engagement, conversational commerce, product and more.
21 October 2022
What is a chatbot? Whether you notice it or not, we communicate with chatbots daily. Your bank account’s customer support will always respond quickly with a […]
19 October 2022
Has your support team ever experienced overwhelming service requests? The customer support team has a crucial role in boosting customer satisfaction. Agents should be able to […]
7 October 2022
When automated: Place the plates in the dishwasher while drinking coffee. When automated: Place the plates in the dishwasher while drinking coffee. Customer service Automation happens […]
23 September 2022
If you’re reading this, you probably understand how important a free WhatsApp Business API integration is for your e-commerce platform. Otherwise, a quick read about it […]
19 September 2022
Here’s all you need to know about WhatsApp Business integration. From its scope to the actual benefits, which will variate depending on your business size and […]
9 September 2022
A cost-effective customer service can be challenging to find We all agree that a strong online presence is paramount for amplifying any business. What may be […]
2 September 2022
What is live chat customer support, and how it works Live chat is a real-time communication channel that allows customers to engage with businesses via chat […]
22 August 2022
Don’t stay behind – unify all your communications channels starting from WhatsApp Ever since Meta opened WhatsApp up to businesses worldwide with new cloud API service, […]
16 August 2022
In the current era of Technology, enterprises are constantly seeking novel and inventive approaches to enhance customer interaction and assistance. Among the trending tools is the […]