Stories and articles about support, marketing, customer engagement, conversational commerce, product and more.

22 July 2022

15 Best Free Live Chat Support for Your Website

A live chat effectively allows you to manage online communication with your customers on digital channels. It will enable online businesses to stay closer to their customers and […]
20 July 2022

We have two surprise announcements for our open source Conversational AI platform

We continuously receive requests for customisation of our open source conversational AI platform with a multichannel free live chat and built-in chatbots. Sometimes we also get questions […]
18 July 2022

What’s new on Tiledesk? (June ’22 Newsletter)

With Tiledesk you can now integrate RASA, authenticate your users and much more. Learn how to seamlessly provide an advanced customer support by deploying both unlimited built-in free chatbots & humans.
15 July 2022

You can now chat on Discord with Tiledesk team and other developers

🎁🎁🎁 We have a surprise for the first 50 developers that will join us 😊 If you want to know more about our multichannel free live […]
15 July 2022

RASA chatbots are onboard! No-code, zero-effort integration

Tiledesk is an open source conversational platform. With Tiledesk you can fully customize your conversations to provide your users the next-gen UI model: the conversational application. […]
14 July 2022

How an open source software meets the needs of government organisations

Tiledesk, has successfully passed the review process run by the Italian Developers team (Department for Digital Transformation + Italian Digital Agency) and has been featured in the Open Source software catalogue, drawn up especially for the government organisations.
20 June 2022

Proud & thrilled to have been featured in the Italian Martech Landscape 2022

When it comes to Conversational marketing and AI, the solutions to digest are a lot. Tiledesk is the first one to offer a unique combo of a SaaS/on-prem/open source and it's just been featured on the Italian Martech Landscape 2022.
31 May 2022

What’s new on Tiledesk (May ’22 Newsletter)

31 May 2022

Custom authentication with the Tiledesk Widget

Tiledesk provides the option to authenticate your end-users with a custom, certified identity, using JWT authentication, a very easy and market proved authentication technology.