Stories and articles about support, marketing, customer engagement, conversational commerce, product and more.

25 August 2020

Generate a Service Account file for DialogFlow

Hi Tiledesk developers! As you may know, we really care about our Community. Reason why we offer nice documentation about our multichannel free live chat with […]
24 August 2020

We have a new technical staff member. Yes, he is a chatbot

    Techy is tiledesk’s technical staff bot and he will be very happy to reply to your questions! What Techy does is mitigating simple questions […]
20 July 2020

How a young dynamic university increased students satisfaction online

How a young dynamic university increased students satisfaction online Increase students satisfaction online is nowadays really important. Globally, the spread of COVID-19 has led to the […]
21 June 2020

Boosting Customer Support with a Knowledge Base Chatbots

How to create a knowledge base? To build a knowledge bot, start by identifying common customer questions. Choose chatbot features that serve your customers well, such […]