In recent years, the field of chatbots and conversational AI has seen rapid advancements and new trends are emerging. One such trend is the increasing use of natural language processing (NLP) and machine learning to make chatbots more human-like in their user interactions. Another trend is the growing popularity of chatbots in customer service and support. As they can provide round-the-clock assistance and reduce the workload of human support teams.
In addition, there is a trend toward developing chatbots that can manage trickier jobs, such scheduling appointments, making purchases, or giving medical advice. Finally, there is a growing interest in using chatbots in industries such as finance and healthcare. Where they can help streamline processes and improve customer experiences. Let’s dive in and see how to create a Knowledge base chatbot.