Your needs for an advanced & efficient customer service

You have downloaded WhatsApp business by following this guide, and now you have to decide on the most convenient and easy-to-use software that lets you manage your clients’ messages, requests, and feedback. As with any fast-growing business, your thoughts go to costs as well as quality, which isn’t easy to balance out. Unlike other popular live-chat providers, Tiledesk can help you with that. Here’s how.

FREE features to enrich your FREE WhatsApp Business integration

Once you’ve signed up for your free forever account and followed this guide to connect your WhatsApp Business account with Tiledesk, you can explore and tailor a multitude of our product features to help you stay focused, save costs and time and achieve your goals around successful customer care.

Get Ahead of the Game with WhatsApp Business API

WhatsApp integration with chatbot has become easier with the introduction of the WhatsApp Business API. This API allows businesses to integrate their chatbot with the WhatsApp platform and interact with customers seamlessly. With WhatsApp API integration, businesses can automate their customer support, send notifications and updates, and even process orders. This integration has revolutionized the way businesses communicate with their customers and has made the customer experience more efficient and convenient.

STAY FOCUSED: unlimited number of human operators in one place

With Tiledesk, you won’t need to worry about the maximum number of your operators – hire as many as you need! Moreover, you can organize your agents in groups and departments according to their skills, experience, and preferred language. That way, you will have, for example, focused teams only for sales, assistance, or your French clients. In one dashboard, you will also have centralized conversations for every digital channel you use (Telegram, FB, etc.). PRO TIP: use tags to categorize and label your customer’s conversation, enabling you to have an efficient database with easily traceable conversations.

…plus Tiledesk Analytics

With this intuitive tool, you’ll be able to analyze all sorts of important aspects of your customer care. For example, you’ll be able to quickly spot the busiest hours of the day and organize your agents’ shifts accordingly. It’ll allow you to measure and improve your KPIs through metrics such as median response time as well as conversation length. Importantly, it’ll help you have a clearer idea of what works and what areas require adjustments.

…plus Multiple Projects

If you have various different businesses and/or websites, you can easily add as many projects for each and one of them. Every project will reflect the need for personalization and help you keep your different businesses outlined and in order.

SAVE COSTS: unlimited free built-in chatbots

You can let your WhatsApp chatbots handle the situation whenever your agents are offline, or your customers have a simple query. Plus, you don’t have to be a developer to create a chatbot. You’ll save significant labor costs by dividing and streamlining the work between your agents and chatbots. PRO TIP: create your own FAQs database that will be useful in anticipating your customers’ needs and training your chatbots to meet them.

SAVE TIME: canned responses

There are only so many times your operators will have to type the same exact response. That’s when canned responses come into play. We’re talking about predefined replies you can pick and choose through a simple click on the selected answer. You can, for example, PRO TIP: save useful canned responses for your agents directly within the chat whenever you spot a frequently repeated response.

When Free WhatsApp Business integration features are not enough: go Premium.

At Tiledesk, we pride ourselves on a wide range of free features made available to everyone, contrary to what the SaaS market currently offers. On the other hand, we also offer premium features for larger businesses needing support on a higher level of their user experience. You can, for example, enable your operating hours for personalized OOO messages; automatic chat routing to pre-created departments for sales/support; no-coding triggers; smart assignment for smart distribution of the incoming client conversations; conversational ticketing; unlimited conversation history; your agent’s activity log for better supervision and many more. All without lifting a finger. Or at least just for a click.

Feel free to pop in on our Discord channel to meet our team and our community and share your success stories!