{"id":23094,"date":"2020-08-04T10:14:45","date_gmt":"2020-08-04T08:14:45","guid":{"rendered":"https:\/\/tiledesk.com\/chatbot-per-lassistenza-clienti\/"},"modified":"2026-04-17T17:16:12","modified_gmt":"2026-04-17T15:16:12","slug":"chatbot-per-lassistenza-clienti","status":"publish","type":"page","link":"https:\/\/tiledesk.com\/it\/chatbot-per-lassistenza-clienti\/","title":{"rendered":"Agenti AI per l\u2019automazione del customer support"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”50px”][vc_custom_heading text=”AGENTI AI PER L\u2019AUTOMAZIONE DEL CUSTOMER SUPPORT” font_container=”tag:h3|font_size:18|text_align:center|color:%23fe5c5c|line_height:30px” use_theme_fonts=”yes” css=”” el_class=”title”][vc_custom_heading text=”Raggiungi il 75% di risoluzione al primo contatto e riduci i costi del supporto del 40%” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes” css=””][vc_empty_space height=”0px”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”” el_class=”page_subtitle”]<\/p>\n

Crea un agente AI con drag-and-drop per automatizzare le richieste pi\u00f9 comuni su tutti i canali. Aumenta la capacit\u00e0 del supporto senza aumentare il numero di operatori. <\/div>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”0px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]\"\"[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_btn title=”Prenota una demo oggi” style=”outline” shape=”round” color=”sky” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Ftiledesk.com%2Fit%2Fdemo-gratuita%2F|title:Free%20DEMO|target:_blank|”][vc_empty_space height=”42px”][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

SCELTO DALLE MIGLIORI AZIENDE PER L\u2019ECCELLENZA NELL\u2019ASSISTENZA AI<\/strong><\/p>\n

[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=””]\"loghi[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_empty_space][vc_column_text css=””]<\/p>\n

Ottieni risultati con gli Agenti AI di Tiledesk <\/span><\/h2>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

70<\/span>%<\/span><\/div><\/div><\/div>\n delle richieste risolte istantaneamente dagli agenti AI <\/strong><\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

90<\/span>%<\/span><\/div><\/div><\/div>\n prima risposta pi\u00f9 rapida con disponibilit\u00e0 24 ore su 24, 7 giorni su 7 <\/strong><\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

2<\/span>X<\/span><\/div><\/div><\/div>\n di aumento della produttivit\u00e0 del team grazie all\u2019automazione delle attivit\u00e0<\/strong><\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”90px”][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”20px”][vc_column_text css=””]<\/p>\n

CREA UN KNOWLEDGE HUB SU MISURA
\n<\/span><\/h5>\n

Centralizza file, URL e FAQ per l\u2019addestramento dell\u2019AI<\/h2>\n

Carica facilmente i dati aziendali in diversi formati, incluso il sitemap del tuo sito web, per creare una knowledge base unificata.<\/p>\n

Gli agenti AI recuperano informazioni da file distribuiti in pi\u00f9 fonti per offrire un supporto accurato, contestualizzato e immediato nella lingua preferita dagli utenti.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]\"knowledge[\/vc_column_text][\/vc_column][vc_column][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1776160919115{background-color: #FFFFFF !important;}”][vc_column][vc_empty_space height=”30px”][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]\"funzionalit\u00e0[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”20px”][vc_column_text css=””]<\/p>\n

PROGETTA AGENTI AI CON FACILIT\u00c0<\/span><\/h5>\n

Automatizza le richieste multicanale con la semplicit\u00e0 del drag-and-drop<\/h2>\n
Crea agenti AI che gestiscono il 75% delle richieste dei clienti, liberando risorse del team e migliorando la qualit\u00e0 del supporto.<\/div>\n

[\/vc_column_text][\/vc_column][vc_column][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”30px”][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”20px”][vc_column_text css=””]<\/p>\n

INTEGRA IN MODO FLUIDO IL SUPPORTO UMANO<\/span><\/h5>\n

Mantieni gli operatori umani nel flusso con supervisione immediata<\/h2>\n
\n
Grazie all\u2019analisi del sentiment e alla categorizzazione delle richieste, gli agenti AI inoltrano le richieste non risolte al reparto corretto, consentendo al team o alla persona giusta di intervenire con facilit\u00e0, senza bisogno di strumenti esterni.<\/span><\/span><\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]\"builder[\/vc_column_text][\/vc_column][vc_column][vc_empty_space height=”90px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” full_height=”yes” equal_height=”yes”][vc_column][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=””]<\/p>\n

PARLANO I NOSTRI CLIENTI
\n<\/strong><\/p>\n

Successi concreti con l\u2019automazione tramite Agenti AI<\/strong><\/h2>\n

 <\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1748963645449{padding-top: 24px !important;padding-right: 24px !important;padding-bottom: 10px !important;padding-left: 24px !important;background-color: #F1F1F6 !important;border-radius: 25px !important;}”]\"Claudio<\/a>Claudio Carnevali<\/b><\/span>
\nCEO e co-fondatoreTrackting \"logo<\/span> <\/p>\n

\n

Abbiamo ridotto i costi operativi utilizzando gli AI Agent e aumentato la produttivit\u00e0 complessiva del team del 40% grazie all\u2019accesso immediato alla conoscenza.<\/span><\/strong><\/strong><\/p>\n

Read the story \"\"<\/a> <\/p>\n<\/div>\n

<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1748963536820{padding-top: 24px !important;padding-right: 24px !important;padding-bottom: 24px !important;padding-left: 24px !important;background-color: #F1F1F6 !important;border-radius: 25px !important;}”]\"\"<\/b><\/span>Jorge Finochietto<\/b><\/span>
\nSecretary Virtual Education
\n@ UNC<\/p>\n

\n

Con Tiledesk abbiamo automatizzato oltre 20.000<\/strong> interazioni mensili con i nostri studenti, semplificando il lavoro degli operatori umani e riducendo i costi.<\/p>\n

Read the story<\/span> \"\"<\/a><\/strong> <\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1748963565109{padding-top: 24px !important;padding-right: 24px !important;padding-bottom: 24px !important;padding-left: 24px !important;background-color: #F1F1F6 !important;border-radius: 25px !important;}”]\"Alberto<\/a>Alberto Di Marco<\/b><\/span>
\nSpecialista E-commerce
\nTTM Studio \"logo<\/span><\/p>\n

\n

Siamo riusciti ad a<\/strong>utomatizzare il 90% delle richieste dei clienti di Premiata, riducendo i costi e liberando in modo significativo il tempo degli operatori umani.<\/p>\n

Read the story<\/span> \"\"<\/a><\/strong> <\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=””]<\/p>\n

Eccellenza nel customer support automatizzato<\/strong><\/p>\n

Principali settori che gestiscono alti volumi di richieste clienti con l\u2019automazione AI <\/strong><\/h2>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner][vc_column_inner width=”1\/4″][vc_hoverbox image=”22928″ primary_title=”” hover_title=”” hover_background_color=”white”]<\/p>\n

Gli agenti AI risolvono subito richieste su consegna, tracking e rimborsi. Coinvolgono in modo proattivo i clienti su WhatsApp per aumentare gli open rate, rafforzare la relazione e inviare promozioni mirate che migliorano le conversioni. <\/span><\/span><\/div>\n

Agente AI per l’E-commerce \"link<\/a><\/strong>[\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_hoverbox image=”23730″ primary_title=”” hover_title=”” hover_background_color=”white”]<\/p>\n

\n
\n
Gli agenti AI automatizzano le richieste e condividono materiali in tempo reale. L\u2019autenticazione sicura semplifica la comunicazione con studenti e personale, migliorando l\u2019efficienza. <\/div>\n<\/div>\n<\/div>\n

AI per gli Istituti Educativi<\/a> \"link<\/a><\/strong>[\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=”1\/4″ css=”.vc_custom_1739803208245{margin-bottom: 50px !important;padding-bottom: 50px !important;}”][vc_hoverbox image=”22929″ primary_title=”” hover_title=”” hover_background_color=”white”]<\/p>\n

Automatizza il customer support ad alta richiesta con agenti AI per aumentare i ricavi. Coinvolgi i clienti in modo proattivo, genera e qualifica lead, ampliando i servizi per favorire una maggiore crescita dell\u2019agenzia. <\/div>\n

Agente AI per agenzia digitale \"link<\/a><\/strong>[\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_hoverbox image=”23737″ primary_title=”” hover_title=”” hover_background_color=”white”]<\/p>\n

Il builder no-code di agenti AI di Tiledesk automatizza l\u201980% delle richieste dei cittadini, offrendo supporto multicanale 24\/7 con escalation fluida verso operatori umani per servizi pi\u00f9 efficienti nelle istituzioni pubbliche.<\/span><\/span><\/div>\n

AI per le Istituzioni Pubbliche \"link<\/a><\/strong>[\/vc_hoverbox][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”52px”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=””]<\/p>\n

Inizia ora con i modelli<\/strong><\/p>\n

Modelli di Agente AI personalizzabili per adattarsi al tuo flusso di lavoro<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner gap=”25″][vc_column_inner width=”1\/3″][vc_column_text css=””]\"\"[\/vc_column_text][vc_column_text css=””]<\/p>\n

Modello GPT basato sulla conoscenza<\/h4>\n

Carica i tuoi contenuti in diversi formati, inclusi URL di siti web, e vedi come il tuo agente AI risolve le richieste in modo indipendente<\/p>\n

Provalo ora<\/a><\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]\"template[\/vc_column_text][vc_column_text css=””]<\/p>\n

Template per il customer service<\/h4>\n

Migliora il servizio clienti automatizzando le risposte a problemi e domande comuni, con un’opzione per l’interazione con un agente umano se necessario.<\/p>\n

Provalo ora<\/a><\/strong><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]\"WhatsApp[\/vc_column_text][vc_column_text css=””]<\/p>\n

Passaggio su Whatsapp<\/span><\/h4>\n

Un modello che ti permette di passare una conversazione di chat live a WhatsApp con escalation umana<\/p>\n

Provalo ora<\/a><\/strong><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=””]<\/p>\n

\n

I concorrenti stanno guadagnando vantaggio con l\u2019automazione AI. Guida tu il cambiamento. <\/h2>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_btn title=”Programma una chiamata” style=”outline” shape=”round” color=”sky” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Ftiledesk.com%2Fit%2Fdemo-gratuita%2F|title:Free%20DEMO|target:_blank|”][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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