{"id":23382,"date":"2022-08-03T10:01:54","date_gmt":"2022-08-03T08:01:54","guid":{"rendered":"https:\/\/tiledesk.com\/riduci-i-tempi-di-attesa-bpo-a-1-minuto-e-ottieni-un-roi-del-300-con-gli-agenti-ai\/"},"modified":"2025-05-07T10:16:01","modified_gmt":"2025-05-07T08:16:01","slug":"riduci-i-tempi-di-attesa-bpo-a-1-minuto-e-ottieni-un-roi-del-300-con-gli-agenti-ai","status":"publish","type":"page","link":"https:\/\/tiledesk.com\/it\/riduci-i-tempi-di-attesa-bpo-a-1-minuto-e-ottieni-un-roi-del-300-con-gli-agenti-ai\/","title":{"rendered":"Riduci i tempi di attesa BPO a 1 minuto e ottieni un ROI del 300% con gli agenti AI"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”50px”][vc_custom_heading text=”OTTIMIZZA LE OPERAZIONI BPO CON L'IA” font_container=”tag:h3|font_size:18px|text_align:center|color:%23FE5C5C|line_height:30px” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Riduci i tempi di attesa BPO a 1 minuto e ottieni un ROI del 300% con gli agenti AI” font_container=”tag:h1|font_size:58px|text_align:center|color:%23000000|line_height:70px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=””][vc_empty_space height=”0px”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=””]<\/p>\n

Gli agenti AI senza codice di Tiledesk forniscono al tuo team di supporto accesso in tempo reale a informazioni critiche, cronologie dei processi e linee guida sulla conformit\u00e0, consentendo decisioni informate, riducendo i tempi di risoluzione del 40% <\/strong>e offrendo supporto 24 ore su 24, 7 giorni su 7 senza aumentare il personale.<\/strong><\/p>\n

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Porta la tua attivit\u00e0 al di sopra della concorrenza con gli agenti AI<\/strong><\/h2>\n<\/div>\n

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Risolvi il 90% delle query all’istante<\/span><\/h3>\n

L’agente AI gestisce i controlli del saldo, i ripristini delle password e le FAQ, liberando il tuo team per concentrarsi sulle interazioni di alto valore<\/p>\n

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Elimina i tempi di attesa di 10 minuti<\/span><\/h3>\n

Gli agenti di intelligenza artificiale risolvono le richieste in meno di 60 secondi, riducendo l’abbandono del 50% e mantenendo i clienti soddisfatti con un supporto immediato 24 ore su 24, 7 giorni su 7<\/span><\/p>\n

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Ampliare le operazioni senza nuove assunzioni<\/span><\/h3>\n

I BPO che utilizzano AI Agent integrano l’89% di agenti in meno, gestendone il doppio del volume. Reindirizza i budget per le assunzioni verso la formazione continua o i margini di profitto. <\/span><\/p>\n

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Automatizzare il controllo qualit\u00e0<\/span><\/h3>\n

L’agente AI monitora il 100% delle interazioni in tempo reale, segnalando lacune di conformit\u00e0 e opportunit\u00e0 di coaching<\/span><\/p>\n

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Prevedere il sentimento dei clienti<\/span><\/h3>\n

AI Agent analizza il tono, l’urgenza e le emozioni per avvisare i supervisori prima che i problemi degenerino, ottenendo punteggi CSAT pi\u00f9 alti del 25%.<\/span><\/p>\n

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Blocca le frodi in tempo reale<\/span><\/h3>\n

L’agente AI rileva modelli sospetti (ad esempio, reclami duplicati, transazioni irregolari), riducendo le perdite dovute a frode fino al 65%<\/span><\/p>\n

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Scopri i vantaggi del comprovato supporto dell’agente AI<\/strong><\/h2>\n

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89<\/span>%<\/span><\/div><\/div><\/div>\n riduzione dei requisiti di assunzione aggiuntivi<\/span><\/strong><\/p>\n

 <\/p>\n<\/div>\n

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35<\/span>%<\/span><\/div><\/div><\/div>\n riduzione dei costi di servizio automatizzando le attivit\u00e0 di routine<\/span><\/strong><\/p>\n<\/div>\n

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2<\/span>X<\/span><\/div><\/div><\/div>\n aumento della produttivit\u00e0 del team grazie all’accesso a informazioni istantanee<\/span><\/strong><\/p>\n

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Inizia facilmente con modelli di Agenti AI gratuiti personalizzabili<\/strong><\/h2>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner gap=”25″][vc_column_inner width=”1\/2″][vc_column_text css=””]\"Copilota[\/vc_column_text][vc_column_text css=””]<\/p>\n

Modello di copilota del consulente di vendita<\/span><\/h4>\n

Questo modello fornisce assistenza in tempo reale, consentendo al tuo team di accedere alle informazioni e di offrire soluzioni personalizzate all’istante.<\/p>\n

Provalo ora<\/a><\/strong><\/span><\/p>\n

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Modello GPT basato sulla conoscenza<\/span><\/h4>\n

Carica vari file, URL e mappe del sito e lascia che ChatGPT recuperi le informazioni per risolvere le richieste dei clienti.<\/p>\n

Provalo ora<\/a><\/strong><\/span><\/p>\n

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Esplora casi d’uso specifici per l’outsourcing dei processi aziendali<\/strong><\/h2>\n<\/div>\n

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Co-pilota per la guida dei dipendenti
\n<\/span><\/span><\/h3>\n

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Offri al tuo team un supporto immediato e personalizzato per prendere decisioni pi\u00f9 rapide<\/p>\n

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Knowledge Hub basato sull’intelligenza artificiale
\n<\/span><\/span><\/h3>\n

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Risolvi le richieste dei clienti senza alcun intervento umano utilizzando le conoscenze specifiche della tua azienda<\/p>\n

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Collaborazione tra dipartimenti<\/span><\/span><\/h3>\n

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Elimina i silos e consenti un lavoro di squadra fluido ed efficiente tra i reparti<\/p>\n

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Aumentare l’efficienza con le soluzioni AI di Tiledesk: storie di successo dei clienti<\/strong><\/h2>\n

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Davide Coral<\/b><\/span>
\nBusiness Development @ Ecobaby<\/p>\n

\n

Il nostro agente AI lavora come un essere umano e risolve istantaneamente oltre l’80% delle richieste<\/strong> dei nostri clienti. Questo ha portato a un aumento significativo del tasso di soddisfazione e fidelizzazione dei nostri clienti. <\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=”.vc_custom_1741875904201{padding-top: 24px !important;padding-right: 24px !important;padding-bottom: 24px !important;padding-left: 24px !important;background-color: #f1f1f6 !important;border-radius: 25px !important;}”]\"\"<\/a>Matteo Fontana<\/b><\/span>
\nGrowth Manager @ Key-One<\/p>\n

\n

Gli agenti AI di Tiledesk forniscono risposte immediate e precise, riducendo il volume dei ticket del 70%<\/strong>, il tempo di risposta del 50%<\/strong> e aumentando la risoluzione del primo contatto del 60%.<\/strong><\/p>\n<\/div>\n

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Perch\u00e9 Tiledesk eccelle nell’outsourcing dei processi aziendali<\/h2>\n

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Progetta agenti AI senza codificare <\/strong>utilizzando la nostra intuitiva interfaccia drag-and-drop<\/strong>, riducendo tempi e costi di sviluppo<\/p>\n

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Trasferisci automaticamente i problemi critici dagli agenti AI agli agenti umani<\/strong> senza app di terze parti, garantendo un supporto personalizzato quando necessario<\/p>\n<\/div>\n

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Collega i tuoi agenti AI a WhatsApp<\/strong> e ad altre piattaforme di comunicazione popolari<\/strong>, raggiungendo i clienti sui loro canali preferiti<\/p>\n

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Mantieni al sicuro i dati del tuo agente AI e mantieni la conformit\u00e0 al GDPR<\/strong>, salvaguardando le informazioni dei tuoi clienti e offrendo tranquillit\u00e0<\/p>\n

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I tuoi concorrenti stanno scalando con l\u2019intelligenza artificiale: non restare indietro<\/h2>\n<\/div>\n

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