{"id":23424,"date":"2020-08-26T19:34:39","date_gmt":"2020-08-26T17:34:39","guid":{"rendered":"https:\/\/tiledesk.com\/team\/"},"modified":"2026-04-15T16:12:21","modified_gmt":"2026-04-15T14:12:21","slug":"team","status":"publish","type":"page","link":"https:\/\/tiledesk.com\/it\/team\/","title":{"rendered":"Team"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”La piattaforma senza codice per automatizzare le conversazioni” font_container=”tag:h1|font_size:60px|text_align:center|color:%23000000|line_height:70px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

La nostra azienda<\/span><\/h2>\n
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Tiledesk \u00e8 nato come progetto open source di live chat, creato per rendere semplici le conversazioni in tempo reale. Oggi si \u00e8 evoluto in una piattaforma multi-tenant per l\u2019orchestrazione di AI Agent che aiuta i team ad automatizzare il customer service, il supporto alle vendite e i processi interni, con controllo chiaro e risultati misurabili.<\/span><\/p>\n

Con Tiledesk puoi creare workflow agentici con un builder drag and drop no code. Gli AI Agent possono rispondere usando una Knowledge Base nativa con RAG, seguire passaggi strutturati, instradare le richieste al team corretto ed escalare a operatori umani quando necessario. Questo approccio human in the loop mantiene alta la qualit\u00e0 in scenari reali, dove eccezioni ed edge case sono la norma.<\/span><\/p>\n

Tiledesk supporta anche MCP (Model Context Protocol) per costruire AI Agent capaci di svolgere task, non solo generare testo. Gli agenti possono connettersi a strumenti esterni e API per attivare workflow, aggiornare sistemi come i CRM, inviare email, scrivere su fogli di calcolo ed eseguire azioni tramite webhook. Progettato per massima flessibilit\u00e0 di deployment, Tiledesk pu\u00f2 essere usato in cloud o on premises, incluse configurazioni con LLM locali e un vector store locale come Qdrant, e supporta un\u2019ampia copertura di canali tra web, voice, WhatsApp, Facebook Messenger e SMS.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]\"Il[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]<\/p>\n

\"Il<\/strong><\/span><\/p>\n

10+<\/strong><\/span><\/p>\n

Anni di competenza tecnologica<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1691678626711{margin-top: 5px !important;}”]<\/p>\n

\"Il<\/strong><\/span><\/p>\n

10M+<\/strong><\/span><\/p>\n

Conversazioni<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1691678637787{margin-top: 5px !important;}”]<\/p>\n

\"Il<\/strong><\/span><\/p>\n

10K+<\/strong><\/span><\/p>\n

Clienti<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/4″][vc_column_text]\"featured[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_empty_space height=”0px”][vc_column_text]\"Tiledesk[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text css=”.vc_custom_1691678577529{margin-top: 11px !important;}”]\"featured[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text css=”.vc_custom_1691678601241{margin-top: 20px !important;}”]\"featured[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column][vc_empty_space][vc_custom_heading text=”Il nostro team di leadership” font_container=”tag:h2|font_size:60|text_align:center|color:%23000000|line_height:70px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]\"Andrea\"<\/p>\n

Andrea Sponziello<\/strong>
\nCo-founder<\/strong><\/p>\n

Oltre 20 anni di esperienza nella gestione dei contenuti e nelle applicazioni aziendali open source
\ne 10 anni di esperienza nella messaggistica in tempo reale
\ne nelle interfacce conversazionali<\/p>\n

\"\"<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

\"Michele\"<\/strong><\/p>\n

Michele Pomposo<\/strong>
\nCo-founder<\/strong><\/p>\n

Oltre 10 anni di esperienza internazionale
\nin aziende, startup e scale-up
\nDal 2018 lavoro sulla progettazione di
\ncustomer journey multicanale su
\ncanali digitali<\/p>\n

\"\"<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1664782724385{background-color: #fff8f7 !important;}”][vc_column][vc_empty_space height=”0px”][vc_custom_heading text=”Membri del team” font_container=”tag:h2|font_size:40|text_align:center|color:%23000000|line_height:50px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_empty_space height=”0px”][vc_row_inner][vc_column_inner width=”1\/3″]

\"Team\"<\/div><\/div>

Andrea Sponziello<\/h4>

Co\u2011fondatore<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Team\"<\/div><\/div>

Jovana Ugrinic<\/h4>

Business Operations Analyst<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Team\"<\/div><\/div>

Saeid Kajkolah<\/h4>

Conversational AI specialist<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″]
\"Team\"<\/div><\/div>

Andrea Leo<\/h4>

Software Engineer<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Team\"<\/div><\/div>

Nicola Lanzilotto<\/h4>

Software Engineer<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Team\"<\/div><\/div>

Dario De Pascalis<\/h4>

Software Engineer<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″]
\"Team\"<\/div><\/div>

Gabriele Panico<\/h4>

Software Engineer<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Team\"<\/div><\/div>

Giovanni Troisi<\/h4>

Software Engineer<\/p>

<\/div><\/div><\/div>\n[\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Some of our Customers” font_container=”tag:h2|font_size:60px|text_align:center|color:%23000000|line_height:70px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_row_inner][vc_column_inner][vc_column_text css=””]\"tiledesk[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Supportato da” font_container=”tag:h2|font_size:60px|text_align:center|color:%23000000|line_height:70px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_row_inner][vc_column_inner width=”1\/5″][vc_empty_space height=”0px”][vc_column_text]\"Tiledesk[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″][vc_empty_space height=”20px”][vc_column_text]\"aws[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″][vc_column_text]\"google[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″][vc_column_text]\"mongodb[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″][vc_empty_space height=”0px”][vc_column_text]\"puglia[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”La piattaforma senza codice per automatizzare le conversazioni” font_container=”tag:h1|font_size:60px|text_align:center|color:%23000000|line_height:70px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””] La nostra azienda Tiledesk \u00e8 nato come progetto open source di live chat, [\u2026]<\/span><\/p>\n","protected":false},"author":188999850,"featured_media":-1,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-23424","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nTeam | Tiledesk<\/title>\n<meta name=\"description\" content=\"Scopri il team e la leadership di Tiledesk dietro l'innovativa piattaforma no-code che sta rivoluzionando il coinvolgimento dei clienti.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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