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Select the right plan for your organization

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Select the right plan for your organization

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[av_heading heading=’Try our Pro plan free’ tag=’h2′ link=” link_target=” style=’blockquote modern-quote modern-centered’ size=” subheading_active=’subheading_below’ subheading_size=” margin=” padding=’10’ icon_padding=’10’ color=” custom_font=” icon_color=” show_icon=” icon=’ue800′ font=” icon_size=” custom_class=” id=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=”]
No credit card required
[/av_heading]

[/av_one_full][av_hr class=’invisible’ icon_select=’yes’ icon=’ue808′ font=’entypo-fontello’ position=’center’ shadow=’no-shadow’ height=’10’ custom_border=’av-border-thin’ custom_width=’50px’ custom_margin_top=’30px’ custom_margin_bottom=’30px’ custom_border_color=” custom_icon_color=” id=” custom_class=” av_uid=’av-kelgr1ps’ admin_preview_bg=”]

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Free forever

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*Pro

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Enterprise

[/av_cell][/av_row]
[av_row row_style=’avia-pricing-row’][av_cell col_style=”]0€
[/av_cell][av_cell col_style=’avia-highlight-col’]4€
per seat per month[/av_cell][av_cell col_style=”]Custom pricing[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Unlimited seats.[/av_cell][av_cell col_style=’avia-highlight-col’]All Free and:[/av_cell][av_cell col_style=”]All Pro and:[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Unlimited chat conversations[/av_cell][av_cell col_style=’avia-highlight-col’]Widget unbranding[/av_cell][av_cell col_style=”]Dedicated account manager[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Unlimited Chatbots[/av_cell][av_cell col_style=’avia-highlight-col’]Smart assignment[/av_cell][av_cell col_style=”]Onboarding and training[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]iOS and Android Apps[/av_cell][av_cell col_style=’avia-highlight-col’]Operating Hours[/av_cell][av_cell col_style=”]Software engineer support[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Widget customization tools[/av_cell][av_cell col_style=’avia-highlight-col’]Unlimited Departments[/av_cell][av_cell col_style=”]Customization of email notification templates[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]14-day chat history[/av_cell][av_cell col_style=’avia-highlight-col’]Unlimited Agents groups[/av_cell][av_cell col_style=”]SMTP settings[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Conversation labels and notes[/av_cell][av_cell col_style=’avia-highlight-col’]Unlimited chat history[/av_cell][av_cell col_style=”]Available Add-ons: Voice interaction[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Apps marketplace [/av_cell][av_cell col_style=’avia-highlight-col’]Advanced analytics and real time monitoring[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]CRM[/av_cell][av_cell col_style=’avia-highlight-col’]Ticketing system[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Multi project[/av_cell][av_cell col_style=’avia-highlight-col’]Data export[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Dialogflow connector[/av_cell][av_cell col_style=’avia-highlight-col’]Activity log[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Rasa connector[/av_cell][av_cell col_style=’avia-highlight-col’]Email ticketing[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Custom Apps integration (i.e. CRM, ticketing, etc.)[/av_cell][av_cell col_style=’avia-highlight-col’]Post-chat surveys[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Post-chat surverys[/av_cell][av_cell col_style=’avia-highlight-col’]Triggers[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Canned responses[/av_cell][av_cell col_style=’avia-highlight-col’]Email and Live Chat Support[/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Help Center (Beta)[/av_cell][av_cell col_style=’avia-highlight-col’][/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Community Support[/av_cell][av_cell col_style=’avia-highlight-col’][/av_cell][av_cell col_style=”][/av_cell][/av_row]
[av_row row_style=’avia-button-row’][av_cell col_style=”][av_button label=’Sign up free’ icon_select=’no’ icon=’25’ font=’entypo-fontello’ link=’manually,https://console.tiledesk.com/v2/dashboard/#/signup’ link_target=’_blank’ size=’medium’ position=’center’ label_display=” title_attr=” color_options=” color=’theme-color-subtle’ custom_bg=’#444444′ custom_font=’#ffffff’ btn_color_bg=’theme-color’ btn_custom_bg=’#444444′ btn_color_bg_hover=’theme-color-highlight’ btn_custom_bg_hover=’#444444′ btn_color_font=’theme-color’ btn_custom_font=’#ffffff’ id=” custom_class=” av_uid=’av-5xqeyqk’ admin_preview_bg=”]

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[av_textblock size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” font_color=” color=” id=” custom_class=” av_uid=’av-kdj00pac’ admin_preview_bg=”]

Prices shown are billed annually. * Your free Tiledesk live chat trial starts on Pro.

[/av_textblock]

[/av_one_full][av_one_fifth first min_height=” vertical_alignment=” space=” row_boxshadow=” row_boxshadow_color=” row_boxshadow_width=’10’ custom_margin=” margin=’0px’ mobile_breaking=” border=” border_color=” radius=’0px’ padding=’0px’ column_boxshadow=” column_boxshadow_color=” column_boxshadow_width=’10’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_position=’top left’ background_repeat=’no-repeat’ highlight=” highlight_size=” animation=” link=” linktarget=” link_hover=” title_attr=” alt_attr=” mobile_display=” id=” custom_class=” aria_label=” av_uid=’av-3n3irrw’]

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[av_heading heading=’FAQ’ tag=’h1′ link=” link_target=” style=’blockquote modern-quote modern-centered’ size=’40’ subheading_active=” subheading_size=’15’ margin=” padding=’15’ icon_padding=’10’ color=’custom-color-heading’ custom_font=’#000000′ icon_color=” show_icon=” icon=’ue800′ font=” icon_size=” custom_class=” id=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=’42’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=”][/av_heading]

[/av_three_fifth][av_one_fifth min_height=” vertical_alignment=” space=” row_boxshadow=” row_boxshadow_color=” row_boxshadow_width=’10’ custom_margin=” margin=’0px’ mobile_breaking=” border=” border_color=” radius=’0px’ padding=’0px’ column_boxshadow=” column_boxshadow_color=” column_boxshadow_width=’10’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_position=’top left’ background_repeat=’no-repeat’ highlight=” highlight_size=” animation=” link=” linktarget=” link_hover=” title_attr=” alt_attr=” mobile_display=” id=” custom_class=” aria_label=” av_uid=’av-3n3irrw’]

[/av_one_fifth][av_toggle_container initial=’0′ mode=’accordion’ sort=” styling=’av-minimal-toggle’ colors=” font_color=” background_color=” border_color=” colors_current=” font_color_current=” background_current=” background_color_current=” background_gradient_current_color1=” background_gradient_current_color2=” background_gradient_current_direction=’vertical’ hover_colors=” hover_background_color=” hover_font_color=” alb_description=” id=” custom_class=” av_uid=’av-klm3zgb0′]
[av_toggle title=’How does the free trial work?’ tags=” custom_id=” av_uid=’av-7pcnb0′]
After you create an account, you have instant access to all TileDesk features on the PRO plan for 30 days. During this period you can upgrade to a fully paid plan at any time.

You don’t need a credit card during the trial period.
[/av_toggle]
[av_toggle title=’What happens after the free 30-days trial?’ tags=” custom_id=” av_uid=’av-582hfg’]
Towards the end of the 30 days we will email you and check if you want to upgrade. If you choose not to upgrade during the trial period, we will offer you the option to downgrade to the FREE package. The features of the PRO plan will be disabled automatically. You can continue to use the features of the Tiledesk FREE plan.
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[av_toggle title=’What are seats?’ tags=” custom_id=” av_uid=’av-dvw0y30′]
Seats are your project’s teammates (admins, agents, etc.) who sign-in into the dashboard or other Tiledesk apps to reply to your customer’s chats or configure the platform.
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[av_toggle title=’Free for open source project’ tags=” custom_id=” av_uid=’av-2jzz98′]
We support the open source community. If you’re building awesome non-profit projects that could use the power of Tiledesk, we’re happy to help with this free option.  Please compile this form:  https://forms.gle/YHzpQjqJAyY3yh1s6
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[/av_section][av_section min_height=” min_height_pc=’25’ min_height_px=’500px’ padding=’default’ custom_margin=’0px’ custom_margin_sync=’true’ color=’main_color’ background=’bg_color’ custom_bg=’#ffffff’ background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=” video_ratio=’16:9′ overlay_opacity=’0.5′ overlay_color=” overlay_pattern=” overlay_custom_pattern=” shadow=’no-shadow’ bottom_border=’no-border-styling’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=” bottom_border_style=” custom_arrow_bg=” id=’pricing-section-compare’ custom_class=” aria_label=” av_element_hidden_in_editor=’0′ av_uid=’av-7e5gkb0′]
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[av_heading heading=’Plan comparison’ tag=’h1′ link=” link_target=” style=’blockquote modern-quote modern-centered’ size=’40’ subheading_active=” subheading_size=’15’ margin=” padding=’15’ icon_padding=’10’ color=’custom-color-heading’ custom_font=’#000000′ icon_color=” show_icon=” icon=’ue800′ font=” icon_size=” custom_class=” id=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=’42’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=” av_uid=’av-decy3zw’][/av_heading]

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[/av_one_fifth][av_table purpose=’tabular’ pricing_table_design=’avia_pricing_minimal’ pricing_hidden_cells=” caption=” responsive_styling=’avia_scrollable_table’ alb_description=’plan comparison’ id=’plan-comparison-table’ custom_class=” av_uid=’av-2rqteuk’]
[av_row row_style=’avia-heading-row’ av_uid=’av-dcjy7vw’][av_cell col_style=’avia-center-col’ av_uid=’av-db8moq4′]

[/av_cell][av_cell col_style=” av_uid=’av-d9eli0s’]Free (forever)[/av_cell][av_cell col_style=” av_uid=’av-d7zuxuk’]Pro[/av_cell][av_cell col_style=” av_uid=’av-d6hbujw’]Enterprise[/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-d4xyjak’][av_cell col_style=’avia-center-col’ av_uid=’av-1b22vjw’] Tiledesk Chat Pricing[/av_cell][av_cell col_style=” av_uid=’av-1ayjk7w’][/av_cell][av_cell col_style=” av_uid=’av-1arqsho’][/av_cell][av_cell col_style=” av_uid=’av-cxmed7w’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-cw096a4′][av_cell col_style=’avia-center-col’ av_uid=’av-cu0wl58′]Billed monthly (per seat per month)[/av_cell][av_cell col_style=” av_uid=’av-csggozw’]€ 0,00[/av_cell][av_cell col_style=” av_uid=’av-cre1dm4′]€ 5,00[/av_cell][av_cell col_style=” av_uid=’av-cot5yyk’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-cns9b64′][av_cell col_style=’avia-center-col’ av_uid=’av-cm8lx98′]Billed annually (per seat per month)[/av_cell][av_cell col_style=” av_uid=’av-ckvcy3g’]€ 0,00[/av_cell][av_cell col_style=” av_uid=’av-cj071cc’]€ 4,00[/av_cell][av_cell col_style=” av_uid=’av-cgjst5o’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-cewd3u4′][av_cell col_style=’avia-center-col’ av_uid=’av-ce861t8′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ position=’left’ color=’ #6fe1f0′ margin-right: ‘0px’ custom_class=” admin_preview_bg=” av_uid=’av-9yz6cc’]
Total number of seats (agents, admins, etc..) supported by the plan
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Total Seats[/av_cell][av_cell col_style=” av_uid=’av-ccsrp5o’]Unlimited[/av_cell][av_cell col_style=” av_uid=’av-c9ux1ik’]Unlimited[/av_cell][av_cell col_style=” av_uid=’av-c95lovg’]Unlimited[/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-c72v5b0′][av_cell col_style=’avia-center-col’ av_uid=’av-c53smto’]Support from the Tiledesk team[/av_cell][av_cell col_style=” av_uid=’av-c4kawh8′][/av_cell][av_cell col_style=” av_uid=’av-c26lzdo’][/av_cell][av_cell col_style=” av_uid=’av-c12yarw’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-by9c8yk’][av_cell col_style=’avia-center-col’ av_uid=’av-bxhay30′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-87p864′]
Regularly updated blog with articles about Tiledesk features and use cases
[/av_font_icon] Self-service Help Center & Community[/av_cell][av_cell col_style=” av_uid=’av-16td6vw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-277njlo’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-buo097w’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-23pindo’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-brxo38c’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-1zmenik’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-bq83va4′][av_cell col_style=’avia-center-col’ av_uid=’av-bpllgwc’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-1ur22fg’]
Email us on: support@tiledesk.com
[/av_font_icon] Email support[/av_cell][av_cell col_style=” av_uid=’av-bnvqyks’][/av_cell][av_cell col_style=” av_uid=’av-blhkoh8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-1qljozw’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-bkabyt8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-1nf51e4′][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-bhmybp8′][av_cell col_style=’avia-center-col’ av_uid=’av-bgxyjq4′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ position=’left’ color=’#6fe1f0′ margin-right=’0px’ custom_class=” admin_preview_bg=” av_uid=’av-1hq17ho’]
Real-time support via the chat widget on our website
[/av_font_icon] Live chat support (English only) [/av_cell][av_cell col_style=” av_uid=’av-1515lak’][/av_cell][av_cell col_style=” av_uid=’av-be04qy4′]8×5[/av_cell][av_cell col_style=” av_uid=’av-bba8nnw’]24×7[/av_cell][/av_row]
[av_row row_style=” av_uid=’av-b9ki08c’][av_cell col_style=’avia-center-col’ av_uid=’av-b7u8x7w’]Onboarding + Training[/av_cell][av_cell col_style=” av_uid=’av-b7fkl5o’][/av_cell][av_cell col_style=” av_uid=’av-b4fmp6k’][/av_cell][av_cell col_style=” av_uid=’av-b3tjy2k’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-ds1ss’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-b241va4′][av_cell col_style=’avia-center-col’ av_uid=’av-b0b6wn0′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-xj6l18′]
You will be assigned a dedicated account manager that will be responsible for the success of your Tiledesk installation. Your Key Account Manager will help you set up as well as keep optimizing your Tiledesk installation for the best results.
[/av_font_icon] Dedicated account manager[/av_cell][av_cell col_style=” av_uid=’av-aynp25o’][/av_cell][av_cell col_style=” av_uid=’av-awx5h24′][/av_cell][av_cell col_style=” av_uid=’av-auueprw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-12vztak’][av_cell col_style=’avia-center-col’ av_uid=’av-arb0t6k’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-92lcm0c’]
Our software engineers will consult and advise in terms of implementation scenario and integrating Tiledesk with your existing software environment.
[/av_font_icon] Software engineer support[/av_cell][av_cell col_style=” av_uid=’av-aqv6grw’][/av_cell][av_cell col_style=” av_uid=’av-aov8nr0′][/av_cell][av_cell col_style=” av_uid=’av-ancxa8c’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-al4az7g’][av_cell col_style=’avia-center-col’ av_uid=’av-ajtjlcs’] Chat experience[/av_cell][av_cell col_style=” av_uid=’av-ai5sbd8′][/av_cell][av_cell col_style=” av_uid=’av-afn051o’][/av_cell][av_cell col_style=” av_uid=’av-af6ffkc’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-acvkr0s’][av_cell col_style=’avia-center-col’ av_uid=’av-abvfqlo’]Chat conversations[/av_cell][av_cell col_style=” av_uid=’av-aafv66k’]Unlimited[/av_cell][av_cell col_style=” av_uid=’av-a8ahgos’]Unlimited[/av_cell][av_cell col_style=” av_uid=’av-a68bpks’]Unlimited[/av_cell][/av_row]
[av_row row_style=” av_uid=’av-a56yz30′][av_cell col_style=’avia-center-col’ av_uid=’av-a2g1l7g’]Android and iOS Apps[/av_cell][av_cell col_style=” av_uid=’av-a0tyyv0′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-9zc2618′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-9y61tl8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-9w7avrw’][av_cell col_style=’avia-center-col’ av_uid=’av-9u7majg’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-83x8zfg’]
Ask visitors for their personal information before starting a chat.
[/av_font_icon] Pre Chat form[/av_cell][av_cell col_style=” av_uid=’av-9sgbp7w’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-9rtusuk’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-9pjtp4c’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-yw3zj0′][av_cell col_style=’avia-center-col’ av_uid=’av-9m483xo’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-7to5inw’]
Transfer files between you and your visitors
[/av_font_icon] File Sending[/av_cell][av_cell col_style=” av_uid=’av-9lcniws’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-9jo163g’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-9hrs1b0′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-9fcse3w’][av_cell col_style=’avia-center-col’ av_uid=’av-xs1iik’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-7b8m4oc’]
Build and manage FaqBots, DialogFlow and External Chatbots[/av_font_icon] Chatbot[/av_cell][av_cell col_style=” av_uid=’av-9dc1nf0′]Unlimited[/av_cell][av_cell col_style=” av_uid=’av-9bf0v98′]Unlimited[/av_cell][av_cell col_style=” av_uid=’av-98tx3oc’]Unlimited[/av_cell][/av_row]
[av_row row_style=” av_uid=’av-973fg0s’][av_cell col_style=’avia-center-col’ av_uid=’av-95zp6to’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-7b8m4oc’]
Allows visitors to rate their chat experience
[/av_font_icon] Post-chat surverys[/av_cell][av_cell col_style=” av_uid=’av-952fhjg’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-92hkibg’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-90mgyfw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-wdo10s’][av_cell col_style=’avia-center-col’ av_uid=’av-8xh53fw’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-6tjnj4s’]
Consists in two sub-modules:

1. speech to text
The widget can take the user’s voice and send it as text.
We use Google Speech-to-text APIs to convert voice to text

2. text to speech
The widget can “play” audio messages. Actually this is only supported for Dialogflow but we are using the more generic text-to-speech APIs to provide this feature to all the received messages.
The Widget can also differentiate between the shown and the spoken version of every single message.
[/av_font_icon] Widget Voice-interaction (Add-ons)[/av_cell][av_cell col_style=” av_uid=’av-8vfiuho’][/av_cell][av_cell col_style=” av_uid=’av-8v2pljw’][/av_cell][av_cell col_style=” av_uid=’av-8t0ck3g’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-8qrcbj0′][av_cell col_style=’avia-center-col’ av_uid=’av-vdsnto’]Management[/av_cell][av_cell col_style=” av_uid=’av-8o57osc’][/av_cell][av_cell col_style=” av_uid=’av-v2ysbw’][/av_cell][av_cell col_style=” av_uid=’av-8jz1ql8′][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-unqayk’][av_cell col_style=’avia-center-col’ av_uid=’av-8gmu3u4′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-6c1jf1o’]
Browse past chats
[/av_font_icon] Chat History[/av_cell][av_cell col_style=” av_uid=’av-8fjcfa4′]only 14 days[/av_cell][av_cell col_style=” av_uid=’av-u9iwgs’]Unlimited[/av_cell][av_cell col_style=” av_uid=’av-8cojpz0′]Unlimited[/av_cell][/av_row]
[av_row row_style=” av_uid=’av-8awozcc’][av_cell col_style=’avia-center-col’ av_uid=’av-89oah1o’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-61glfcc’]
Monitor all the conversations on your website right from the Chat Dashboard. With this extension the Conversation Panel will show in real time all the information about request arrival, assignment and modifications.
[/av_font_icon] Conversation list[/av_cell][av_cell col_style=” av_uid=’av-86k0c2k’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-85bv9a4′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-846878c’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-827q1rw’][av_cell col_style=’avia-center-col’ av_uid=’av-8128s24′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-4xk53to’]
Automatically route incoming chats to assigned agents
[/av_font_icon] Chat routing[/av_cell][av_cell col_style=” av_uid=’av-7yzp3ek’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-7xi7ap8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-7vfowcc’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-s8lav0′][av_cell col_style=’avia-center-col’ av_uid=’av-7so8v64′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-2c7bb3w’]
Track the different kinds of requests and messages by labelling conversations
[/av_font_icon] Conversation labels[/av_cell][av_cell col_style=” av_uid=’av-7qhoi6k’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-7op7wik’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-7ntmn5o’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-7ltp9kc’][av_cell col_style=’avia-center-col’ av_uid=’av-7kjt698′]Conversation notes[/av_cell][av_cell col_style=” av_uid=’av-7i4jgek’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-7gr1ovw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-7eta47w’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-7dqdnjw’][av_cell col_style=’avia-center-col’ av_uid=’av-7by8u9o’]CRM[/av_cell][av_cell col_style=” av_uid=’av-79q694c’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-78rlm0s’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-76knbho’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-74jofl8′][av_cell col_style=’avia-center-col’ av_uid=’av-72zs1lo’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-5qyzocc’]
Group your agents into different departments
[/av_font_icon] Departments[/av_cell][av_cell col_style=” av_uid=’av-peh8wc’][/av_cell][av_cell col_style=” av_uid=’av-70c6opo’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-6yxazcs’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-oxg1a4′][av_cell col_style=’avia-center-col’ av_uid=’av-6va86t8′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-5hz72zw’]
Ensure you’re always available when your customers need you by managing your agents’ online/offline status
[/av_font_icon] Operating Hours[/av_cell][av_cell col_style=” av_uid=’av-6uaa90s’][/av_cell][av_cell col_style=” av_uid=’av-6rph78s’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-6qyx9nw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-o4wato’][av_cell col_style=’avia-center-col’ av_uid=’av-6mivqjg’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-57n5qi4′]
Create groups of agents for assignment to departments
[/av_font_icon] Agent group[/av_cell][av_cell col_style=” av_uid=’av-6kpk21o’][/av_cell][av_cell col_style=” av_uid=’av-6kdqlos’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-6ibux8c’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-6ggnq6k’][av_cell col_style=’avia-center-col’ av_uid=’av-6fa4y5o’]Data export[/av_cell][av_cell col_style=” av_uid=’av-6dj6kng’][/av_cell][av_cell col_style=” av_uid=’av-mrolyk’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-mirblo’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-67g1k0s’][av_cell col_style=’avia-center-col’ av_uid=’av-66o4ywc’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-1ktm9os’]
Predefined responses that can be called during the chat
[/av_font_icon] Canned Response[/av_cell][av_cell col_style=” av_uid=’av-656i10c’][/av_cell][av_cell col_style=” av_uid=’av-63h05xo’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-lrl3jw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-5zx797w’][av_cell col_style=’avia-center-col’ av_uid=’av-5ykxfho’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-4o6lm4c’]
Triggers let you automatically create actions based on specific criteria
[/av_font_icon] Triggers[/av_cell][av_cell col_style=” av_uid=’av-5wbnz4s’][/av_cell][av_cell col_style=” av_uid=’av-5va1dp8′][/av_cell][av_cell col_style=” av_uid=’av-5swmyos’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-5rzu6z0′][av_cell col_style=’avia-center-col’ av_uid=’av-kkftcc’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-4o6lm4c’]
Each conversation can be forwarded not only to a single agent (standard feature) but also to other departments following the department’s rules.
[/av_font_icon] Departments conversation forwarding[/av_cell][av_cell col_style=” av_uid=’av-5ohinjw’][/av_cell][av_cell col_style=” av_uid=’av-5lze9po’][/av_cell][av_cell col_style=” av_uid=’av-k5zu7g’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-5j48hq4′][av_cell col_style=’avia-center-col’ av_uid=’av-5h9c870′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-4o6lm4c’]
This module provides:

1. Intelligent assignment of Unserved requests.

If there are no agents available (i.e. during offline hours), new requests go in the Unserved queue. With this module the requests are automatically routed as soon as new agents become available again.

2. Intelligent re-assignment of Served requests

If an agent gets a request assigned and he doesn’t reply for a defined time interval, the module automatically routes the request to another available agent.

3. Automatic put-to-unavailable inactive agents

If the agent misses N times to provide replies to a request he will be switched automatically to the unavailable status.
[/av_font_icon] Smart assignment ( Add-ons) [/av_cell][av_cell col_style=” av_uid=’av-5g4q1b0′][/av_cell][av_cell col_style=” av_uid=’av-5dp8dyk’][/av_cell][av_cell col_style=” av_uid=’av-5c29eho’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-5af59u4′][av_cell col_style=’avia-center-col’ av_uid=’av-58skv24′]Customization[/av_cell][av_cell col_style=” av_uid=’av-57zr9nw’][/av_cell][av_cell col_style=” av_uid=’av-5665ass’][/av_cell][av_cell col_style=” av_uid=’av-53y6cto’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-532to3w’][av_cell col_style=’avia-center-col’ av_uid=’av-51p59e4′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-3xuydz0′]
Change the title, color, and position of the chat widget
[/av_font_icon] Chat widget customization[/av_cell][av_cell col_style=” av_uid=’av-5011zb0′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-4y78ido’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-4vytx4s’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-4vaav0c’][av_cell col_style=’avia-center-col’ av_uid=’av-ha8mm4′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-3e8q7ws’]
Remove the “tiledesk” branding from your chat widget
[/av_font_icon] Widget unbranding[/av_cell][av_cell col_style=” av_uid=’av-4r8uvn0′][/av_cell][av_cell col_style=” av_uid=’av-4qamgcs’][/av_cell][av_cell col_style=” av_uid=’av-4nasup8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-4my8tjw’][av_cell col_style=’avia-center-col’ av_uid=’av-4jx1x7g’]Platform[/av_cell][av_cell col_style=” av_uid=’av-4j7yacc’][/av_cell][av_cell col_style=” av_uid=’av-4hv98rw’][/av_cell][av_cell col_style=” av_uid=’av-fy9398′][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-fuvzos’][av_cell col_style=’avia-center-col’ av_uid=’av-4cgrcvg’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-2vsitq4′]
Bring live chat natively into your iOS and Android apps
[/av_font_icon] Mobile Chat SDK[/av_cell][av_cell col_style=” av_uid=’av-4a6y6n0′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-499o1x8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-f4x2a4′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-46gkfos’][av_cell col_style=’avia-center-col’ av_uid=’av-et2bmk’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-9f0ifg’]
More granular customization options for the chat widget
[/av_font_icon] JavaScript API[/av_cell][av_cell col_style=” av_uid=’av-42r4rl8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-41ggdrg’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-3ykbvrw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-3wxrgzw’][av_cell col_style=’avia-center-col’ av_uid=’av-3v4yv8c’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-2c7bb3w’]
Export chat, agent, and visitor data into third party tools or build your own app to manage Chat data
[/av_font_icon] REST API[/av_cell][av_cell col_style=” av_uid=’av-3tpzip8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-3s1mdoc’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-3recbx8′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-3plyikc’][av_cell col_style=’avia-center-col’ av_uid=’av-3n64v4c’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-1ktm9os’]
Authenticate your visitors with JWT
[/av_font_icon] Authenticated Visitor[/av_cell][av_cell col_style=” av_uid=’av-3lwypgc’][/av_cell][av_cell col_style=” av_uid=’av-3ke2r70′][/av_cell][av_cell col_style=” av_uid=’av-3i871jw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-3grv1h8′][av_cell col_style=’avia-center-col’ av_uid=’av-3fuvua4′]Apps Marketplace[/av_cell][av_cell col_style=” av_uid=’av-c5qtoc’][/av_cell][av_cell col_style=” av_uid=’av-3cpeu3g’][/av_cell][av_cell col_style=” av_uid=’av-3aaimcs’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-38qulak’][av_cell col_style=’avia-center-col’ av_uid=’av-36kt3bg’]Zapier[/av_cell][av_cell col_style=” av_uid=’av-351xcrw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-330ie64′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-31z20i4′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-30fjccc’][av_cell col_style=’avia-center-col’ av_uid=’av-2y5mb7w’]Facebook Messenger[/av_cell][av_cell col_style=” av_uid=’av-2x740zw’][/av_cell][av_cell col_style=” av_uid=’av-2vrj158′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-2trl84c’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-2ss8xng’][av_cell col_style=’avia-center-col’ av_uid=’av-9tphn0′]WhatsApp with Twilio[/av_cell][av_cell col_style=” av_uid=’av-2o8h0kc’][/av_cell][av_cell col_style=” av_uid=’av-2n14vfw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-2lop9do’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-x22d8′][av_cell col_style=’avia-center-col’ av_uid=’av-2i18yq4′]Telegram[/av_cell][av_cell col_style=” av_uid=’av-2go79ws’][/av_cell][av_cell col_style=” av_uid=’av-2f8jpgs’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-2d8m45o’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-2bumzn0′][av_cell col_style=’avia-center-col’ av_uid=’av-29byo7g’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-1ktm9os’]
Knowledge base software for lightning-fast customer support and effortless self-service.
[/av_font_icon] Help Center[/av_cell][av_cell col_style=” av_uid=’av-27rc4v0′][/av_cell][av_cell col_style=” av_uid=’av-26ed8cs’][/av_cell][av_cell col_style=” av_uid=’av-25nid98′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-23e64l8′][av_cell col_style=’avia-center-col’ av_uid=’av-212t0gs’]Ticketing System[/av_cell][av_cell col_style=” av_uid=’av-20iaue4′][/av_cell][av_cell col_style=” av_uid=’av-1xte498′][/av_cell][av_cell col_style=” av_uid=’av-1xftndo’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-1unym30′][av_cell col_style=’avia-center-col’ av_uid=’av-1sokyd8′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-5hz72zw’]
Assign tickets to agents, keep track of the ongoing cases using the unified dashboard.
[/av_font_icon] Ticket management[/av_cell][av_cell col_style=” av_uid=’av-1rwmnik’][/av_cell][av_cell col_style=” av_uid=’av-1pzunpo’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][av_cell col_style=” av_uid=’av-1otw0zw’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-1m7j1bw’][av_cell col_style=’avia-center-col’ av_uid=’av-1lkncjw’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-5hz72zw’]
Forward emails to your Tiledesk as tickets to handle your support in one place.
[/av_font_icon] Tickets from email[/av_cell][av_cell col_style=” av_uid=’av-1jasw0s’][/av_cell][av_cell col_style=” av_uid=’av-1ijtqlo’][/av_cell][av_cell col_style=” av_uid=’av-1g8w9r0′][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-1f0zc64′][av_cell col_style=’avia-center-col’ av_uid=’av-1claeh8′]Analytics[/av_cell][av_cell col_style=” av_uid=’av-1aw3wcs’][/av_cell][av_cell col_style=” av_uid=’av-19ft6ks’][/av_cell][av_cell col_style=” av_uid=’av-18l12lo’][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-163yu7w’][av_cell col_style=’avia-center-col’ av_uid=’av-14hc2kc’][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-5hz72zw’]
Track your chat volume, monitor agent productivity, and use the metrics to anticipate customer needs and increase satisfaction.
[/av_font_icon] Chat and agent reports[/av_cell][av_cell col_style=” av_uid=’av-12odogs’][/av_cell][av_cell col_style=” av_uid=’av-11ykje4′]Only by Department[/av_cell][av_cell col_style=” av_uid=’av-z3soy4′]By Department and Agent[/av_cell][/av_row]
[av_row row_style=” av_uid=’av-yi9npo’][av_cell col_style=’avia-center-col’ av_uid=’av-vy3bu4′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-5hz72zw’]
Track your agents’ activities, recording all the actions performed by agents in your Tiledesk modules. The audit logs are an important security feature, and provide accountability for every single operation performed on the system.
[/av_font_icon] Audit log[/av_cell][av_cell col_style=” av_uid=’av-uocdpo’][/av_cell][av_cell col_style=” av_uid=’av-se1mrg’][/av_cell][av_cell col_style=” av_uid=’av-r39e1o’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=” av_uid=’av-qcodvw’][av_cell col_style=’avia-center-col’ av_uid=’av-nhuea4′][av_font_icon icon=’ue81f’ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’16px’ margin-right=’0px’ position=’left’ color=’#6fe1f0′ custom_class=” admin_preview_bg=” av_uid=’av-5hz72zw’]
All metrics in Real-Time Monitoring are available via the Real-Time API
[/av_font_icon] Realtime Monitoring

[/av_cell][av_cell col_style=” av_uid=’av-m1qyuk’][/av_cell][av_cell col_style=” av_uid=’av-20fw18′][/av_cell][av_cell col_style=” av_uid=’av-iwojcs’][av_font_icon icon=’ue812′ font=’entypo-fontello’ style=” caption=” link=” linktarget=” size=’24px’ position=’center’ color=’#4cae4c’ custom_class=’check-pricing-table’ admin_preview_bg=” av_uid=’av-r6n4rg’][/av_font_icon][/av_cell][/av_row]
[av_row row_style=’avia-heading-row’ av_uid=’av-hq4wgs’][av_cell col_style=’avia-center-col’ av_uid=’av-fer570′][/av_cell][av_cell col_style=” av_uid=’av-dkvbe4′]Free[/av_cell][av_cell col_style=” av_uid=’av-cgk9qk’]Pro[/av_cell][av_cell col_style=” av_uid=’av-be7iy4′]Enterprise[/av_cell][/av_row]
[av_row row_style=’avia-button-row’ av_uid=’av-8hog9o’][av_cell col_style=’avia-center-col’ av_uid=’av-87afrg’][/av_cell][av_cell col_style=” av_uid=’av-5zwpoc’][av_button label=’Sign up free’ icon_select=’no’ icon=’25’ font=’entypo-fontello’ link=’manually,https://console.tiledesk.com/v2/dashboard/#/signup’ link_target=” size=’small’ position=’center’ label_display=” title_attr=” color_options=” color=’theme-color’ custom_bg=’#444444′ custom_font=’#ffffff’ btn_color_bg=’theme-color’ btn_custom_bg=’#444444′ btn_color_bg_hover=’theme-color-highlight’ btn_custom_bg_hover=’#444444′ btn_color_font=’theme-color’ btn_custom_font=’#ffffff’ id=” custom_class=” av_uid=’av-1gv6qn0′ admin_preview_bg=”]

[/av_cell][av_cell col_style=” av_uid=’av-4sypt8′][av_button label=’Try for free’ icon_select=’no’ icon=’25’ font=’entypo-fontello’ link=’manually,https://console.tiledesk.com/v2/dashboard/#/signup’ link_target=” size=’small’ position=’center’ label_display=” title_attr=” color_options=” color=’theme-color’ custom_bg=’#444444′ custom_font=’#ffffff’ btn_color_bg=’theme-color’ btn_custom_bg=’#444444′ btn_color_bg_hover=’theme-color-highlight’ btn_custom_bg_hover=’#444444′ btn_color_font=’theme-color’ btn_custom_font=’#ffffff’ id=” custom_class=” av_uid=’av-1db1m3w’ admin_preview_bg=”]

[/av_cell][av_cell col_style=” av_uid=’av-2tf9rg’][av_button label=’Chat With Us’ icon_select=’no’ icon=’25’ font=’entypo-fontello’ link=’manually,’ link_target=” size=’small’ position=’center’ label_display=” title_attr=” color_options=” color=’theme-color’ custom_bg=’#444444′ custom_font=’#ffffff’ btn_color_bg=’theme-color’ btn_custom_bg=’#444444′ btn_color_bg_hover=’theme-color-highlight’ btn_custom_bg_hover=’#444444′ btn_color_font=’theme-color’ btn_custom_font=’#ffffff’ id=” custom_class=’chat-with-us-btn’ av_uid=’av-1a8bf0s’ admin_preview_bg=”]

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