Select the right plan for your organization
Community
- 0€
- Unlimited chat conversation
- Unlimited agents
- Out of the Box FAQBot
- iOS and Android Apps
- Mobile and Web SDK
- Widget customization tools
- SUPPORT METHOD Forum, KB
- SUPPORT RESPONSE GUARANTEE
No guarantee - SUPPORT FOR INSTALLATION
Enterprise tutorials and docs - ONBOARDING ASSISTANCE
4 hours training for agents and admins - SUPPORT METHOD
Email, 30 days / 10 tickets max - SUPPORT RESPONSE GUARANTEE
Commercially reasonable effort - Upgrades included
- SUPPORT FOR INSTALLATION
Enterprise tutorials, docs, phone and live chat - SUPPORT METHOD
Forum, KB, email, phone and live chat - SUPPORT RESPONSE GUARANTEE
Based on severity SLA turnaround times
Pro
- 1000€
One-off fee (*) - All Community and:
- Operating hours
- Unlimited departments
- Agents groups
- Canned responses
- Unlimited chat history
- Data export
- Post-chat surverys
- SUPPORT FOR INSTALLATION
Enterprise tutorials and docs - ONBOARDING ASSISTANCE
4 hours training for agents and admins - SUPPORT METHOD
Email, 30 days / 10 tickets max - SUPPORT RESPONSE GUARANTEE
Commercially reasonable effort - Upgrades included
- SUPPORT FOR INSTALLATION
Enterprise tutorials, docs, phone and live chat - SUPPORT METHOD
Forum, KB, email, phone and live chat - SUPPORT RESPONSE GUARANTEE
Based on severity SLA turnaround times
Enterprise
- Custom pricing
- All Pro and:
- Multi level department forward
- Audit log
- Smart assignment
- Real time requests panel
- Triggers
- Multi-project
- Widget unbranding
- Dedicated account manager
- ONBOARDING ASSISTANCE
- Software engineer support
- Analytics + Realtime monitor
- Upgrades included
- SUPPORT FOR INSTALLATION
Enterprise tutorials, docs, phone and live chat - SUPPORT METHOD
Forum, KB, email, phone and live chat - SUPPORT RESPONSE GUARANTEE
Based on severity SLA turnaround times
(*) One-off fee, upgrades not included. For additional support please refer to documentation here
(**) PRO plan provides on-demand additional support packages.