Free chatbot template for Handoff to Live Agent

A combination of Live chat and Chatbots makes your conversation more seamless. If a live agent is required, the chatbot will transfer the discussion.

Allows for 7/24 support

Minimize the long queue

Agent satisfaction

Avoid human error

More about this template

Although in most cases, chatbots can answer customers' questions perfectly, sometimes the questions are complex, and a live agent should answer them. Here is when the chatbot automatically transfers the conversation and all the necessary information to the right agent or department. This feature allows the live agent to focus on complex or high-value customer problems.

Template features

  • Transfer a customer to a support agent
  • Manage more than a support level
  • Solve more complex issues


Once designed, you can run your unlimited no-code chatbots on every communication channel of your choosing.
Be it WhatsApp, Telegram or Facebook Messenger.
With no further clicks or actions.

tiledesk automation conversation flow templates


How do I activate this chatbot template?

First, sign up for a free Tiledesk account. Then, go to the Bots section on your dashboard and pick a chatbot template. Click on Add Bot and give it a personalized name. Activate the Bot. Tailor the responses, if you so wish.

Are the chatbot templates for free?

Yes. No tricks played.

Can I edit this template?

Yes. All Chatbot templates can be easily edited by clicking on the pencil icon on the right side.

What is the maximum number of the chatbot templates I can get?

There is NO limitation to the number of bots you cans use. We do confide in a fair API usage.

What does no-code chatbot design mean?

No developer or programming skills are required. Everything can work with just a single click or two and that’s the real magic.

What Pro features enhance Chatbot templates?

OPERATING HOURS: your chatbot will be able to handover the conversations to your human operators only within a pre-set timeframe (e.g. 9am-5pm, Mon-Fri).

Or there’s SMART ASSIGNMENT that can automate an equal conversation distribution based on your agents’ availability. So that nobody gets overwhelmed and clients’ needs are met as quick as possible.