Deflect to Knowledge Base with our FREE template

Let chatbots take advantage of your knowledge base and answer customers' questions with articles.

Allows for 7/24 support

Lower operational costs

Minimize the long queue

Instant response

More about this template

If you have created a knowledge base that collects all of your wisdom and stores useful information about your business and/or relating to your industry, this chatbot template is the right choice for you. Because automating the use of what you've stored over the years will not just go to waste but will also be of great help to your customers in searching for some answers that you have up your sleeve.

Template features

  • Posts automation in perfect accordance with customers queries
  • Tailored use of keywords
  • Integration with an existing database


Once designed, you can run your unlimited no-code chatbots on every communication channel of your choosing.
Be it WhatsApp, Telegram or Facebook Messenger.
With no further clicks or actions.


How do I activate this chatbot template?

First, sign up for a free Tiledesk account. Then, go to the Bots section on your dashboard and pick a chatbot template. Click on Add Bot and give it a personalized name. Activate the Bot. Tailor the responses, if you so wish.

Are the chatbot templates for free?

Yes. No tricks played.

Can I edit this template?

Yes. All Chatbot templates can be easily edited by clicking on the pencil icon on the right side.

What is the maximum number of the chatbot templates I can get?

There is NO limitation to the number of bots you cans use. We do confide in a fair API usage.

What does no-code chatbot design mean?

No developer or programming skills are required. Everything can work with just a single click or two and that’s the real magic.

What Pro features enhance Chatbot templates?

OPERATING HOURS: your chatbot will be able to handover the conversations to your human operators only within a pre-set timeframe (e.g. 9am-5pm, Mon-Fri).

Or there’s SMART ASSIGNMENT that can automate an equal conversation distribution based on your agents’ availability. So that nobody gets overwhelmed and clients’ needs are met as quick as possible.