What’s new in Dashboard?
- Multilanguage, added automatic default language management
- New widget design section!
- Added the ability to customize the “reply time” message on the Widget
- You will find the Smart Dashboard to welcome you in the Tiledesk Console!
- New Analytics section for visitors and messages
- New project wizard, it also adds the ability to customize widget colors and to select the project’s default language
- “Users” label is replaced with “Teammates”
- Added Smart assign engine to manage unassigned conversations during offline, chat limit per single agent, reassignment actions and automatic unavailable status for agents who do not serve conversations.
- New Webhook UI in Project Settings. Now you can visually manage webhook subscriptions directly from the Project Console.
- Added the ability to disable email notification per-teammate and per-project.
- Totally new Routing and Departments management console
- Department’s on-the-fly agents group creation (easily create the first group of agents for each department)
All Dashboard CHANGELOG
Other new features
- Automatically close unresponsive bot conversation.
- Disabled automatic transcript send-by-email for autoclosed conversations.