Tiledesk Changelog
May 2022
What’s new in Dashboard?
- Allows agents to use the “Monitor” page
- Adds the ticket id in the non-real time conversations table and in the archived conversations table
- Adds the ability in the left sidebar ” conversation info” displayed in the chat to change the requester’s full name and email on the fly
- Fixes the bug: the dashboard language does not match the icon indicating the language in which the dashboard should be translated
- Fixes the bug: in the teammate drawer if the full name is too long it overlaps the email
- Fixes the bug: in the teammate drawer if the email is too long it exceeds the width of the drawer
- Other improvements
May 2022
What’s new in Dashboard?
- Adds a left sidebar for the bots of “Resolution” type
- Adds the ability to search for answers in the bot details
- Adds paging of answers on the bot’s detail page
- Refactors the graphics of the pre-chat form section
- Adds the ability to add and remove custom fields for the custom pre-chat form only for the projects for which it has not already been created
- Displays the avatar of the teammate who created the canned response on the canned responses page
- Updates the widget preview graphic to match the changes made to the widget
- Adds the ability in the detail page of the conversation to create tags from the right sidebar
- Moves the menu items in the sidebar under the settings menu item in the settings sidebar
- Adds the “teammate details” drawer
- Bug fixing and other minor improvements
January 2022
What’s new in Dashboard?
- Adds the ability for each teammate to select the preferred language in which to view the dashboard strings: added languages Portuguese, French, Russian, Spanish, and Turkish
- Adds the Tiledesk widget allowing teammates to chat with the support service directly from within the dashboard
- Adds the ability in chat to pin a project to monitor its unassigned conversations
- Bug fixing and other minor improvements
December 2021
What’s new in Dashboard?
- Adds the ability to select the language for the “Resolution” bot typeAdds the ability to display “iframe” in the “chat” section of the conversation details
- Adds the ability to select the priority level of the ticket during its creation
- Displays the priority level of a ticket or of a conversation in the conversations list
- Adds the ability, on the conversation detail page, to set a priority level for a conversation
- Bug fixing
November 2021
What’s new in Dashboard?
- Adds the ability in Widget > Pre-chat form to customize the pre-chat form fieldsAdds the ability to upload user profile photo in .png format
- Adds the ability to display “iframe” in the “chat” section of the conversation details
September / October 2021
What’s new in Dashboard?
- The “chat” menu item redirects to the new chat!
- Adds the ability to upload user profile photo in .png format
- Adds the display of an error message in case the user profile photo upload fails
- Adds the display of an error message if the profile photo the user tries to upload has an unsupported format (supported format are .png and .jpeg)
June / July / August 2021
What’s new in Dashboard?
- Adds the ability to manage the log level
- Adds the ability to view URLs as links in the “chat” section of the conversation detail and support for “images with text” sent by the bot
- Adds the payment details in the payment table available in Project settings > Payments > see Payments
- Adds the new widget installation script in the widget configuration page and in the “Install widget” step of the project creation wizard
- Locally host fonts and icons
- Bug fixing
May 2021
What’s new?
- Tiledesk Native Content Management for images and documents released (Firebase Storage removed)
- Tiledesk Native MQTT messaging engine released (Firebase is still available as an option)
- Tiledesk Docker compose installation (beta) released. See docs here: https://github.com/Tiledesk/tiledesk-deployment/blob/master/docker-compose/README.md
April 2021
What’s new in Dashboard?
- Improved performance in the conversation list, non-real-time conversation list, and history
- Replaces in the details page of the bot type “Dialogflow”, “External” and “Resolution” the Bot Attributes section with the Department section that lists the departments the bot is associated with
- Adds links to documentation on the bot detail page for “Dialogflow”, “External” and “Resolution” bot types
- Updates the Quick Tips section on the “Resolution bot” > “Add Answer” and “Edit Answer” pages
- Adds a link to documentation “Setting up automatic assignment” at the top of the Smart Assignment tab of the Project Settings page
- Adds, in Project Settings > “Smart Assign” tab, the ability to enable / disable automatic assignment in the Auto Assignment section, moving it from Chat Limit
- Adds, on the bot’s details page, the possibility of associating the bot with a department to which no bot is associated
- Adds, on the bot detail page and user profile page, the ability to delete the profile image
- Bug fixing and other improvements
March 2021
What’s new in Dashboard?
- Smart assign > Reassignment: added a badge that displays a tooltip on the unassigned conversations icon with the list of agents who have left the chat
- Added, in the conversation list, buttons that highlight the options enabled in Project Settings > Smart Assign
- Added, for the Resolution bot type, the ability to handle Webhook requests
- Added the intent name field for the Resolution bot type Answers
- Added the ability of enable / disable the Webhook for the Resolution bot type Answers
- Added, in Analytics > Metrics, the graph Events
- Added, in Analytics > Metrics, the ability to filter the Satisfaction chart by agent
- Added the ability to select the Requester and the Assignee when creating a ticket and the ability to create a New Requester on-the-fly
- Added, when creating a bot, the ability to activate the bot for a department
- Added the ability to filter by tags in the non-real-time conversations page and in the history page
- Added, for teammates with owner role, the ability to delete all conversations at the same time in the history page and in the non-real-time conversations page
- Added, for teammates with owner or administrator role, the ability to archive all conversations at the same time on the non-real-time conversations page
- Added, on the page of conversations in real time, the list of all projects teammates
- Bug fixing
February 2021
What’s new in Dashboard?
- Multilanguage, added automatic default language management
- New widget design section!
- Added the ability to customize the “reply time” message on the Widget
- You will find the Smart Dashboard to welcome you in the Tiledesk Console!
- New Analytics section for visitors and messages
- New project wizard, it also adds the ability to customize widget colors and to select the project’s default language
- “Users” label is replaced with “Teammates”
- Added Smart assign engine to manage unassigned conversations during offline, chat limit per single agent, reassignment actions and automatic unavailable status for agents who do not serve conversations.
- New Webhook UI in Project Settings. Now you can visually manage Webhook subscriptions directly from the Project Console.
- Added the ability to disable email notification per-teammate and per-project.
- Totally new Routing and Departments management console
- Department’s on-the-fly agents group creation (easily create the first group of agents for each department)
All Dashboard CHANGELOG
Other new features
- Automatically close unresponsive bot conversation.
- Disabled automatic transcript send-by-email for autoclosed conversations.