Tiledesk Changelog

April 2021

Improved performance in the conversation list, non-real-time conversation list, and history
Replaces in the details page of the bot type “Dialogflow”, “External” and “Resolution” the Bot Attributes section with the Department section that lists the departments the bot is associated with
Adds links to documentation on the bot detail page for “Dialogflow”, “External” and “Resolution” bot types
Updates the Quick Tips section on the “Resolution bot” > “Add Answer” and “Edit Answer” pages
Adds a link to documentation “Setting up automatic assignment” at the top of the Smart Assignment tab of the Project Settings page
Adds, in Project Settings > “Smart Assign” tab, the ability to enable / disable automatic assignment in the Auto Assignment section, moving it from Chat Limit
Adds, on the bot’s details page, the possibility of associating the bot with a department to which no bot is associated
Adds, on the bot detail page and user profile page, the ability to delete the profile image
Bug fixing and other improvements

Smart assign > Reassignment: added a badge that displays a tooltip on the unassigned conversations icon with the list of agents who have left the chat
Added, in the conversation list, buttons that highlight the options enabled in Project Settings > Smart Assign
Added, for the Resolution bot type, the ability to handle Webhook requests
Added the intent name field for the Resolution bot type Answers
Added the ability of enable / disable the Webhook for the Resolution bot type Answers
Added, in Analytics > Metrics, the graph Events
Added, in Analytics > Metrics, the ability to filter the Satisfaction chart by agent
Added the ability to select the Requester and the Assignee when creating a ticket and the ability to create a New Requester on-the-fly
Added, when creating a bot, the ability to activate the bot for a department
Added the ability to filter by tags in the non-real-time conversations page and in the history page
Added, for teammates with owner role, the ability to delete all conversations at the same time in the history page and in the non-real-time conversations page
Added, for teammates with owner or administrator role, the ability to archive all conversations at the same time on the non-real-time conversations page
Added, on the page of conversations in real time, the list of all projects teammates
Bug fixing

Multilanguage, added automatic default language management
New widget design section!
Added the ability to customize the “reply time” message on the Widget
You will find the Smart Dashboard to welcome you in the Tiledesk Console!
New Analytics section for visitors and messages
New project wizard, it also adds the ability to customize widget colors and to select the project’s default language
“Users” label is replaced with “Teammates”
Added Smart assign engine to manage unassigned conversations during offline, chat limit per single agent, reassignment actions and automatic unavailable status for agents who do not serve conversations.
New Webhook UI in Project Settings. Now you can visually manage Webhook subscriptions directly from the Project Console.
Added the ability to disable email notification per-teammate and per-project.
Totally new Routing and Departments management console
Department’s on-the-fly agents group creation (easily create the first group of agents for each department)

All Dashboard CHANGELOG