Tiledesk Changelog

April 2021

What’s new in Dashboard?

  • Improved performance in the conversation list, non-real-time conversation list, and history
  • Replaces in the details page of the bot type “Dialogflow”, “External” and “Resolution” the Bot Attributes section with the Department section that lists the departments the bot is associated with
  • Adds links to documentation on the bot detail page for “Dialogflow”, “External” and “Resolution” bot types
  • Updates the Quick Tips section on the “Resolution bot” > “Add Answer” and “Edit Answer” pages
  • Adds a link to documentation “Setting up automatic assignment” at the top of the Smart Assignment tab of the Project Settings page
  • Adds, in Project Settings > “Smart Assign” tab, the ability to enable / disable automatic assignment in the Auto Assignment section, moving it from Chat Limit
  • Adds, on the bot’s details page, the possibility of associating the bot with a department to which no bot is associated
  • Adds, on the bot detail page and user profile page, the ability to delete the profile image
  • Bug fixing and other improvements

March 2021

What’s new in Dashboard?

  • Smart assign > Reassignment: added a badge that displays a tooltip on the unassigned conversations icon with the list of agents who have left the chat
  • Added, in the conversation list, buttons that highlight the options enabled in Project Settings > Smart Assign
  • Added, for the Resolution bot type, the ability to handle Webhook requests
  • Added the intent name field for the Resolution bot type Answers
  • Added the ability of enable / disable the Webhook for the Resolution bot type Answers
  • Added, in Analytics > Metrics, the graph Events
  • Added, in Analytics > Metrics, the ability to filter the Satisfaction chart by agent
  • Added the ability to select the Requester and the Assignee when creating a ticket and the ability to create a New Requester on-the-fly
  • Added, when creating a bot, the ability to activate the bot for a department
  • Added the ability to filter by tags in the non-real-time conversations page and in the history page
  • Added, for teammates with owner role, the ability to delete all conversations at the same time in the history page and in the non-real-time conversations page
  • Added, for teammates with owner or administrator role, the ability to archive all conversations at the same time on the non-real-time conversations page
  • Added, on the page of conversations in real time, the list of all projects teammates
  • Bug fixing

February 2021

What’s new in Dashboard?

  • Multilanguage, added automatic default language management
  • New widget design section!
  • Added the ability to customize the “reply time” message on the Widget
  • You will find the Smart Dashboard to welcome you in the Tiledesk Console!
  • New Analytics section for visitors and messages
  • New project wizard, it also adds the ability to customize widget colors and to select the project’s default language
  • “Users” label is replaced with “Teammates”
  • Added Smart assign engine to manage unassigned conversations during offline, chat limit per single agent, reassignment actions and automatic unavailable status for agents who do not serve conversations.
  • New Webhook UI in Project Settings. Now you can visually manage Webhook subscriptions directly from the Project Console.
  • Added the ability to disable email notification per-teammate and per-project.
  • Totally new Routing and Departments management console
  • Department’s on-the-fly agents group creation (easily create the first group of agents for each department)

All Dashboard CHANGELOG

Other new features

  • Automatically close unresponsive bot conversation.
  • Disabled automatic transcript send-by-email for autoclosed conversations.