Tiledesk Changelog

May 2022

What’s new in Dashboard?

  • Allows agents to use the “Monitor” page
  • Adds the ticket id in the non-real time conversations table and in the archived conversations table
  • Adds the ability in the left sidebar ” conversation info” displayed in the chat to change the requester’s full name and email on the fly
  • Fixes the bug: the dashboard language does not match the icon indicating the language in which the dashboard should be translated
  • Fixes the bug: in the teammate drawer if the full name is too long it overlaps the email
  • Fixes the bug: in the teammate drawer if the email is too long it exceeds the width of the drawer
  • Other improvements

May 2022

What’s new in Dashboard?

  • Adds a left sidebar for the bots of “Resolution” type
  • Adds the ability to search for answers in the bot details
  • Adds paging of answers on the bot’s detail page
  • Refactors the graphics of the pre-chat form section
  • Adds the ability to add and remove custom fields for the custom pre-chat form only for the projects for which it has not already been created
  • Displays the avatar of the teammate who created the canned response on the canned responses page
  • Updates the widget preview graphic to match the changes made to the widget
  • Adds the ability in the detail page of the conversation to create tags from the right sidebar
  • Moves the menu items in the sidebar under the settings menu item in the settings sidebar
  • Adds the “teammate details” drawer 
  • Bug fixing and other minor improvements

January 2022

What’s new in Dashboard?

  • Adds the ability for each teammate to select the preferred language in which to view the dashboard strings: added languages Portuguese, French, Russian, Spanish, and Turkish
  • Adds the Tiledesk widget allowing teammates to chat with the support service directly from within the dashboard
  • Adds the ability in chat to pin a project to monitor its unassigned conversations
  • Bug fixing and other minor improvements

December 2021

What’s new in Dashboard?

  • Adds the ability to select the language for the “Resolution” bot typeAdds the ability to display “iframe” in the “chat” section of the conversation details
  • Adds the ability to select the priority level of the ticket during its creation
  • Displays the priority level of a ticket or of a conversation in the conversations list
  • Adds the ability, on the conversation detail page, to set a priority level for a conversation
  • Bug fixing

November 2021

What’s new in Dashboard?

  • Adds the ability in Widget > Pre-chat form to customize the pre-chat form fieldsAdds the ability to upload user profile photo in .png format
  • Adds the ability to display “iframe” in the “chat” section of the conversation details

September / October 2021

What’s new in Dashboard?

  • The “chat” menu item redirects to the new chat!
  • Adds the ability to upload user profile photo in .png format
  • Adds the display of an error message in case the user profile photo upload fails
  • Adds the display of an error message if the profile photo the user tries to upload has an unsupported format (supported format are .png and .jpeg)

June / July / August 2021

What’s new in Dashboard?

  • Adds the ability to manage the log level
  • Adds the ability to view URLs as links in the “chat” section of the conversation detail and support for “images with text” sent by the bot
  • Adds the payment details in the payment table available in Project settings > Payments > see Payments
  • Adds the new widget installation script in the widget configuration page and in the “Install widget” step of the project creation wizard
  • Locally host fonts and icons
  • Bug fixing

May 2021

What’s new?

April 2021

What’s new in Dashboard?

  • Improved performance in the conversation list, non-real-time conversation list, and history
  • Replaces in the details page of the bot type “Dialogflow”, “External” and “Resolution” the Bot Attributes section with the Department section that lists the departments the bot is associated with
  • Adds links to documentation on the bot detail page for “Dialogflow”, “External” and “Resolution” bot types
  • Updates the Quick Tips section on the “Resolution bot” > “Add Answer” and “Edit Answer” pages
  • Adds a link to documentation “Setting up automatic assignment” at the top of the Smart Assignment tab of the Project Settings page
  • Adds, in Project Settings > “Smart Assign” tab, the ability to enable / disable automatic assignment in the Auto Assignment section, moving it from Chat Limit
  • Adds, on the bot’s details page, the possibility of associating the bot with a department to which no bot is associated
  • Adds, on the bot detail page and user profile page, the ability to delete the profile image
  • Bug fixing and other improvements

March 2021

What’s new in Dashboard?

  • Smart assign > Reassignment: added a badge that displays a tooltip on the unassigned conversations icon with the list of agents who have left the chat
  • Added, in the conversation list, buttons that highlight the options enabled in Project Settings > Smart Assign
  • Added, for the Resolution bot type, the ability to handle Webhook requests
  • Added the intent name field for the Resolution bot type Answers
  • Added the ability of enable / disable the Webhook for the Resolution bot type Answers
  • Added, in Analytics > Metrics, the graph Events
  • Added, in Analytics > Metrics, the ability to filter the Satisfaction chart by agent
  • Added the ability to select the Requester and the Assignee when creating a ticket and the ability to create a New Requester on-the-fly
  • Added, when creating a bot, the ability to activate the bot for a department
  • Added the ability to filter by tags in the non-real-time conversations page and in the history page
  • Added, for teammates with owner role, the ability to delete all conversations at the same time in the history page and in the non-real-time conversations page
  • Added, for teammates with owner or administrator role, the ability to archive all conversations at the same time on the non-real-time conversations page
  • Added, on the page of conversations in real time, the list of all projects teammates
  • Bug fixing

February 2021

What’s new in Dashboard?

  • Multilanguage, added automatic default language management
  • New widget design section!
  • Added the ability to customize the “reply time” message on the Widget
  • You will find the Smart Dashboard to welcome you in the Tiledesk Console!
  • New Analytics section for visitors and messages
  • New project wizard, it also adds the ability to customize widget colors and to select the project’s default language
  • “Users” label is replaced with “Teammates”
  • Added Smart assign engine to manage unassigned conversations during offline, chat limit per single agent, reassignment actions and automatic unavailable status for agents who do not serve conversations.
  • New Webhook UI in Project Settings. Now you can visually manage Webhook subscriptions directly from the Project Console.
  • Added the ability to disable email notification per-teammate and per-project.
  • Totally new Routing and Departments management console
  • Department’s on-the-fly agents group creation (easily create the first group of agents for each department)

All Dashboard CHANGELOG

Other new features

  • Automatically close unresponsive bot conversation.
  • Disabled automatic transcript send-by-email for autoclosed conversations.