Tiledesk Changelog

August 6, 2022

What’s new in Dashboard?

Adds the ability in the chat section on the conversation detail page to close the image preview by clicking the “esc” keyboard key
Adds a dynamic “go back” from the conversation detail page that allows you to view any searches made by full text or ticket ID on the “history” page and the “non-real-time requests” page
Adds to teammates with the admin role the ability to reopen archived conversations

August 2, 2022

What’s new in Dashboard?

removes the ability to reopen archived conversations for more than ten days
indicates who resolved the conversation in the “conversation info” sidebar of the conversation detail page
adds the time to the message timestamp in the chat section on the conversation detail page
does not allow a teammate serving a ticket to leave the Chat if there is no other teammate to serve it
adds the ability on the conversation detail page to add followers to the conversation

July 27, 2022

What’s new in Dashboard?

displays the “Configure” button in the app card on the App Store page if the “Configure URL” is available
adds the “Installation” menu item in the “Settings sidebar” which redirects to the Installation page where the code for installing the widget is available
displays a modal confirmation window before deleting an app

July 12th 2022

What’s new in Dashboard?

decreases the zoom of the map available on the monitor page and on the conversation detail page
center the map at the location coordinates on the conversation detail page and in the chat “conversation info” sidebar
updates the features available with the “Pro” plan and the features available with the “Enterprise” plan on the pricing page
new languages available (in beta version): Swedish, Uzbek, Kazakh and Azerbaijani

July 8th 2022

What’s new in Dashboard?

adds the “location” to the detail page of the conversation and the ability of displaying it on the map
enhances the “Add Trigger” and “Edit Trigger” pages

July 6th 2022

What’s new in Dashboard?

adds the ability to download images from the chat section of the conversation detail page
adds the ability to send “Public Answer” or “Internal Note” messages from the conversation detail page
enhances dynamic height of apps sidebar iframes

29nd June 2022

What’s new in Dashboard?

new language available: Ukrainian
synchronizes the chat with the notifications sound preferences (enable / disable) set in the dashboard
adds the foreground notifications with the ability to be redirected to the corresponding chat conversation if clicked

24nd June 2022

What’s new in Dashboard?

the ability to change the default widget launch button within the Pro Plan
widget footer unbranding and customizing in Settings > Widget within the Pro Plan

23nd June 2022

What’s new in Dashboard?

a pop-up window of the conversation’s message showing the main information of the conversation
an enhanced App Sidebar: change dynamically the height of the app iframe based on the number of apps installed
the ability to create RASA-type bots
new language available: Arabic

15th June 2022

What’s new in Dashboard?

the ability to change the credit card for the subscription projects
Security tab in Settings > Project Settings from which the end-user can restrict access to Tiledesk to only those users within a range of IP addresses
the ability on the history page and non-real-time conversations page to filter the conversations by Ticket ID and Conversation Type
the ability to tag a teammate on their details page
new language available: Serbian
the ability to select a pre-built template when creating a ‘Resolution bot’

1st June 2022

What’s new in Dashboard?

the ability to create apps on the App Store page
the ability to view the apps created by the end user in the app store page or in the conversation detail right sidebar of dashboard and of the webchat
the Email item in the menu (available in Settings > Email) in which there is the possibility for the end user to create a ticket by sending an email
tooltips added to the conversation icons on the “monitor” page, on the “non-real-time” conversations page and on the history page
the ability to send a message directly from the conversation detail page
the ability to see the preview of the chat by hovering the mouse over the message column in the real-time conversations page
the ability to reopen an archived conversation on the history page
an accordion to the right sidebar of the conversation details that displays the contact’s conversations
the ability to archive multiple conversations at the same time in the “monitor” page
a badge indicating the project plan to the project cards of the “Your Projects” page

18th May 2022

What’s new in Dashboard?

agents using the “Monitor” page
the ticket id in the non-real time conversations table and in the archived conversations table
the ability to change the requester’s full name and email on the fly in the left sidebar “conversation info” displayed in the chat
the fixed bug re: the dashboard language does not match the icon indicating the language in which the dashboard should be translated
the fixed bug re: in the teammate drawer if the full name is too long it overlaps the email
the fixed bug re: in the teammate drawer if the email is too long it exceeds the width of the drawer
Other improvements

4th May 2022

What’s new in Dashboard?

a left sidebar for the bots of “Resolution” type
the ability to search for answers in the bot details
answers layout on the bot’s detail page
the refactored graphics of the pre-chat form section
the ability to add and remove custom fields for the custom pre-chat form only for the projects for which it has not already been created
the displayed avatar of the teammate who created the canned response on the canned responses page
the updated widget preview graphic to match the changes made to the widget
the ability to create tags from the right sidebar in the detail page of the conversation
the menu items moved in the sidebar under the settings menu item in the settings sidebar
the “teammate details” drawer
Bug fixes and other minor improvements

January 2022

What’s new in Dashboard?

the ability for each teammate to select the preferred language in which to view the dashboard strings: added languages Portuguese, French, Russian, Spanish, and Turkish
the Tiledesk widget allowing teammates to chat with the support service directly from within the dashboard
the ability to pin a project to monitor unassigned conversations in chat
Bug fixes and other minor improvements

December 2021

What’s new in Dashboard?

the ability to select the language for the “Resolution” bot typeAdds and display “iframe” in the “chat” section of the conversation details
the ability to select the priority level of the ticket during its creation
the displayed priority level of a ticket or of a conversation in the conversations list
the ability to set a priority level for a conversation on the conversation detail page
Bug fixes

November 2021

What’s new in Dashboard?

the ability to upload user profile photo in .png format in Widget > Pre-chat form to customize the pre-chat form fieldsAdds
the ability to display “iframe” in the “chat” section of the conversation details

September / October 2021

What’s new in Dashboard?

The “chat” menu item redirects to the new chat!
the ability to upload user profile photo in .png format
the display of an error message in case the user profile photo upload fails
the display of an error message if the profile photo the user tries to upload has an unsupported format (supported format are .png and .jpeg)

June / July / August 2021

What’s new in Dashboard?

the ability to manage the log level
the ability to view URLs as links in the “chat” section of the conversation detail and support for “images with text” sent by the bot
the payment details in the payment table available in Project settings > Payments > see Payments
the new widget installation script in the widget configuration page and in the “Install widget” step of the project creation wizard
Locally host fonts and icons
Bug fixes

May 2021

What’s new?

Tiledesk Native Content Management for images and documents released (Firebase Storage removed)
Tiledesk Native MQTT messaging engine released (Firebase is still available as an option)
Tiledesk Docker compose installation (beta) released. See docs here: https://github.com/Tiledesk/tiledesk-deployment/blob/master/docker-compose/README.md

April 2021

What’s new in Dashboard?

Improved performance in the conversation list, non-real-time conversation list, and history
the details page of the bot type “Dialogflow”, “External” and “Resolution” the Bot Attributes section is replaced with the Department section that lists the departments the bot is associated with
links to documentation on the bot detail page for “Dialogflow”, “External” and “Resolution” bot types
the Quick Tips section updated on the “Resolution bot” > “Add Answer” and “Edit Answer” pages
a link to documentation “Setting up automatic assignment” at the top of the Smart Assignment tab of the Project Settings page
in Project Settings > “Smart Assign” tab, the ability to enable / disable automatic assignment in the Auto Assignment section, moving it from Chat Limit
the possibility of associating the bot with a department to which no bot is associated on the bot’s details page
the ability to delete the profile image on the bot detail page and user profile page,
Bug fixes and other improvements

March 2021

What’s new in Dashboard?

Smart assign > Reassignment: an added badge that displays a tooltip on the unassigned conversations icon with the list of agents who have left the chat
buttons that highlight the options enabled in Project Settings > Smart Assign in the conversation list
the ability to handle Webhook requests for the Resolution bot type
the intent name field for the Resolution bot type Answers
the ability to enable / disable the Webhook for the Resolution bot type Answers
the graph Events in Analytics > Metrics
the ability to filter the Satisfaction chart by agent in Analytics > Metrics
the ability to select the Requester and the Assignee when creating a ticket and the ability to create a New Requester on-the-fly
the ability to activate the bot for a department when creating a bot
the ability to filter by tags in the non-real-time conversations page and in the history page
the ability to delete all conversations at the same time in the history page and in the non-real-time conversations page for teammates with owner role
the ability to archive all conversations at the same time on the non-real-time conversations page for teammates with owner or administrator role
the list of all projects teammates on the page of conversations in real time,
Bug fixes

February 2021

What’s new in Dashboard?

Multilanguage, added automatic default language management
New widget design section!
the ability to customize the “reply time” message on the Widget
the Smart Dashboard welcoming you in the Tiledesk Console
New Analytics section for visitors and messages
New project wizard that also adds the ability to customize widget colours and to select the project’s default language
“Users” label is replaced with “Teammates”
Smart assign engine to manage unassigned conversations during offline, chat limit per single agent, reassignment actions and automatic unavailable status for agents who do not serve conversations.
New Webhook UI in Project Settings that enables you to visually manage Webhook subscriptions directly from the Project Console.
the ability to disable email notification per-teammate and per-project.
Totally new Routing and Departments management console
Department’s on-the-fly agents group creation (easily create the first group of agents for each department)

All Dashboard CHANGELOG

Other new features

Automatic closure of unresponsive bot conversation.
Disabled automatic transcript send-by-email for auto-closed conversations.