Tiledesk’s Drag-&-Drop Design Studio
Our new Design Studio stands as a testament to our commitment to innovation. This feature-rich platform enables you to design your ideal conversation flow using our no-code technology. You can now choose from a wide array of actions to automate not just conversations, but also routine tasks like sending emails. Moreover, integrating with third-party apps has never been easier.
Reinforce Conversations with GPT Integration
In response to popular demand from our community, we’ve integrated ChatGPT into our platform. This allows you to harness the power of GPT 4 for your daily tasks, making your conversations more human-like. Your chatbot can now generate responses powered by large language models (LLMs) that are highly natural, guiding your customers effectively. While rule-based chatbots with canned responses are still an option, integrating ChatGPT opens up new possibilities, such as generating professional emails and sending them to your customers when you’re not around.
Simplify Choices with Carousel
Another beneficial feature we’ve introduced is the ability to create Product Cards or Carousels. These visually appealing cards allow you to present your best deals at the right time in the chat widget, helping your customers make decisions without being overwhelmed by numerous products or services. By sending predefined product cards in the chat, you can streamline the decision-making process for your customers without forcing them to navigate through different pages and options. Here is the product cards chatbot template which you can implement in seconds.
Enhance Customer Service with GPT Task
The latest addition to our Design Studio is the GPT Task. This task can interpret the conversation in various ways depending on the conversation flow. You can define different attributes like “Last-User-Text” and instruct ChatGPT to respond appropriately. For instance, ChatGPT can help your customer service team identify urgent customer issues that require immediate support and direct the conversation to a live human agent for resolution. Interested? In this blog article, you can see how to implement it.