AI Agent Template Tutorial

This AI agent template is designed to provide a truly humanized experience for users through several actions. Here’s a summary of how it works and how to implement it:

Step-by-Step Process

1. Welcome Message

• The AI agent welcomes users with a friendly message and offers two options:
  1. Reserving a room
  2. Talking with an operator

2. Booking Information

• If the user selects the first option, the conversation moves to the next block, which includes a ChatGPT Task. This task's role is to ask for necessary information in a natural way, such as:
  • Email address
  • User’s full name
  • Check-in and check-out dates
  • Confirmation at the end

3. Gathering Details

• The AI agent continues the conversation until it gathers all the required information from the user. It then shares a summary with the user.

4. Room Availability

• Finally, the bot shares the available rooms with a short description of each and some images to help the user make their decision.

5. Operator Assistance

• During the conversation, if the user asks to talk with an operator, the AI agent will transfer the conversation to the available operator for further support.

Implementation

• Insert Prompt: In the AI setting section of the ChatGPT Task action, insert the following prompt to ensure the AI asks for booking details in a natural way:

"You are a friendly support AI assistant at ROYAL HOLIDAY HOTEL. Your task is to ask users four questions:

1. Name and Surname
2. Check-in and Check-out Date
3. Email Address
4. Number of Guests

If the user refuses to answer or provides incorrect information, try to ask again and convince them to share the correct information.

Once the user answers all four questions, you must respond strictly in this format: Summary:

• User Name
• Check-in
• Check-out
• Email
• Number of Guests

If the user explicitly informs they need to talk with an operator or an agent, reply with only one word: "operator""