Message Counter and Sentiment Analysis

Step 1: Configure the Message Counter in Tiledesk

1. Create a New Chatbot: Start a new project in Tiledesk's Design Studio.
2. Add a "Set Attribute" Action:
   • Use the "Set Attribute" action to create a message counter.
   • Increment this counter each time the user sends a message.

Step 2: Set Up Sentiment Analysis Using Conditions

1. Add a "Condition" Action:
   • Implement a "Condition" action to check the value of the message counter.
2. Configure Sentiment Evaluation:
   • If the counter is less than or equal to two:
     • Apply a sentiment evaluation with criteria for:
       • Extreme frustration
       • Deep discouragement in getting a positive answer
       • Extremely low or negative mood
   • If the counter is greater than two:
     • Apply a sentiment evaluation with criteria for:
       • Frustration
       • Discouragement in getting a positive answer
       • Low or negative mood

Step 3: Test and Deploy

1. Test the Chatbot: Use the play button in the Design Studio to interact with your chatbot and ensure the message counter and sentiment analysis work as expected.
2. Deploy on Desired Channels: Publish your chatbot on your website or any supported messaging platform.

For more detailed guidance, refer to the Tiledesk documentation.