Self Learning AI Agent: Ready to Use Flow Template

How It Works & Key Benefits

This template creates a learning loop between your human agents and your AI Assistant. Every time a support request is handled by a human and then closed, the flow kicks in:

• It collects the conversation transcript (excluding technical/system noise).
• It uses an AI model (via Code Action) to evaluate whether a reusable answer exists.
• If the conversation contains generic, helpful content:
  • Sanitize: Sensitive or user-specific data is automatically removed.
  • Summarize: A sanitized title and summary are generated.
  • Check for duplicates: The system checks if a similar answer already exists in your Knowledge Base.
  • Add to KB: If the content is new, it is automatically published as a new article.

Benefits

• Continuously improve your AI Agent with real support knowledge
• Reduce manual effort to keep your Knowledge Base up to date
• Keep learning in the background while your team works normally
• Ideal for teams that want to scale their support and capture institutional knowledge

How to Use It

Import this flow into your project, edit the Knowledge Base name, and you’ll have a working self-learning agent in minutes — no coding or setup required.

To understand how this flow works under the hood and how to build it manually, read the full step-by-step tutorial here:
Build the Self-Learning AI Agent Flow from Scratch