Overview
This AI agent is designed to deliver personalized greetings to users in their preferred language, leveraging Tiledesk’s "user language" attribute, which automatically detects the language based on the user’s browser settings. For non-browser channels like WhatsApp, the agent can use the user’s country code prefix as a proxy for the user’s language, ensuring a multilingual experience across all channels.
Step 1: How the Agent Works
The agent uses the "user language" attribute to greet users in their preferred language when detected through the browser. This allows support teams to offer a localized experience effortlessly.
For non-browser-based channels (such as WhatsApp), the agent defaults to the user’s country code prefix to infer their language, creating consistency across all communication channels.
Step 2: Prompt Template for the Agent
The following prompt powers this AI agent, adapting the greeting to each user’s language:
Prompt:
Generate a greeting to offer support to a user in their preferred language.
Example of a greeting in English: "Hi, how can I help you?"
Language: {{user_language}}
This template ensures the agent provides an accurate, language-specific greeting.
Step 3: Customization Tips
To tailor the agent for your specific needs, consider these customization options:
- Adjust the Tone: Modify the greeting style to match your brand’s voice, whether formal, friendly, or casual.
- Add Language Examples: Including sample greetings in additional languages in the prompt may help the AI respond more naturally.
- Select a Different Model: For scenarios that require higher language proficiency or a more formal tone, choose a model with these characteristics for enhanced responses.
Step 4: Test Across Channels
Test the agent’s functionality on both web and non-web channels (e.g., WhatsApp) to ensure greetings are delivered accurately based on the user’s browser language or country code prefix.
Step 5: Want to Learn More?
If you’d like to understand how the GPT Task feature works and explore more customization options, check out our quick guide: Learn How to Use the ChatGPT Task Feature
Step 6: Share Your Feedback!
After using the AI agent, please share your feedback with the community. Let us know if it meets your needs or if there are any additional features you’d like to see.
