AI IN UTILITIES AND ENERGY INDUSTRY
Instantly respond to 80% of service requests, including tariff and billing, with an AI Agent
Build an AI agent that can respond to customers in their preferred channel 24/7, is multilingual, resolves complex inquiries, and provides personalized support—all with Tiledesk, our no-code platform
Supercharge your utility and energy operations with AI Agents
Instant response to routine inquiries
The AI agent handles common questions instantly—such as those about tariffs, billing, or usage—reducing wait times and enhancing satisfaction
Multichannel customer engagement
Connect with customers across web chat, mobile apps, social media, and messaging platforms with consistent service quality
Proactive maintenance communications
Alert customers about area maintenance with automated notifications and handle scheduling questions to minimize disruptions
Scalability during peak demand
The AI agent scales effortlessly during high demand, managing surges without compromising support quality
Operational efficiency and cost reduction
Automate tasks, freeing human agents for complex issues, resulting in 40% lower operational costs and better resource allocation
24/7 multilingual
customer support
Support diverse customer populations in their native languages, ensuring clear communication about critical utility services
Real impact of AI agents for utility providers
Accelerate deployment with pre-built AI templates
GPT Knowledge Based template
Upload your utility documents, billing guidelines, and tariff info, including URLs, and watch your AI agent resolve customer inquiries independently.
Priority ChatGPT template
This AI Agent prioritizes critical issues like outages and safety concerns while efficiently handling routine billing and service inquiries.
Unlock new possibilities with AI Agents in finance and insurance
Multichannel customer support
Provide seamless 24/7 assistance for billing, outages, and service requests across web, mobile, and messaging platforms in multiple languages.
AI guidance for customer service reps
Equip your support team with real-time AI guidance to deliver faster support and enhance loyalty and upselling opportunities.
Cross-department collaboration
Build a centralized knowledge base across departments, breaking down silos and aligning teams on key projects and policies.
Hear from our customers
success stories with Tiledesk
Azra Hadziabdic
Product Manager @ Qomodo
Tiledesk makes it very easy to create conversation flows using an internal knowledge base (which can be easily uploaded and updated) and connect with any other SaaS tool you may be using (CRM, mailing, etc.).
It is amazing that it can also be connected to databases, allowing real-time data queries while respecting all security rules you have in place
Davide Carnevale
Senior Manager @ Softlab
Low code approach, no IT issues, nice UX, and easy implementation on the website.
Customer support is perfect and always available. We are implementing Tiledesk in all our SaaS projects.
The ChatGPT integration is awesome and the AI works perfectly
Secure, compliant, and efficient
Why Tiledesk leads in finance and insurance
Build AI workflows with a drag-and-drop interface to automate routine tasks, including resolving tariff and billing queries—no coding required.
Seamlessly escalate complex issues to humans for personalized support during energy disruptions.
Tiledesk gives enterprises full control over their data, ensuring top-tier security for sensitive financial information.
Deploy your AI agent across web, mobile, and social channels with multilingual support, ensuring 24/7 service for energy customers.