Give instant 24/7 answers to increase CSAT
Customers don’t like waiting!! Our Chatbot gives instant response for the basic questions before your agent can take over the chat control.
Create chatbot easily in a few minutes
With Tiledesk you can create your own chatbot for customer service without any programming skills. It’s not hard at all!
Reduce customer service costs quickly
Chatbot based Live Chat cut down your resource cost, you need zero or a few agents for the live chat customer support.
5 Steps Workflow
Instantly resolve more than 30% of your customers’ most common questions
How it works:
A customer has a question / request
When a customer contacts you, Tiledesk Bot scans the text to understand what your customer needs.
Answer Bot works in multiple languages and uses its powerful deep learning technology to find the most relevant answer.
Share knowledge articles
Combine chatbots with a knowledge base to strengthen your customer experience.
Or deflect to an agent
If a customer still needs help, its question would be answered by a human agent. Feedback is automatically collected to train the chatbot.
A ticket is solved
The customer reviews the reply and if its request is satisfied the ticket can be closed.
Customer success story
Integrating chatbots, the knowledge base, and the live agent provides the best way to manage customer inquiries. Suppose you are interested in this integration. We strongly recommend the Wanderlog success story about this integration.
They save 30 hours for each live agent by answering 52% of customer questions with chatbots without human intervention.
How to start automation
Creating a chatbot seems complex, but we have already prepared everything you need to support and facilitate the implementation process. Our expert team has done a great job building ready-to-use chatbot templates, which you can choose from.
Also, you can create your chatbot with our new evolutionary Chatbot Design Studio without coding knowledge. Let’s start right now.