Chatbots in Education Industry: Why You Need Them and How to Get Them

Education is a communication-intensive field that requires constant interaction. Chatbots can help you optimize your communication processes and reduce your support costs. Chatbots can make communication easier, faster, and more transparent

chatbots in education industry

of customer inquiries
is handled by chatbots
of each representative’s
time is saved.
median CSAT for
education industries

Ready to experience the same results? Request a demo and let Tiledesk show you how.

Meet Our Happy Clients: Education Success Stories with Our Chatbots

Tiledesk customers in Education industry

How Chatbots in the Education Industry Can Improve

Support and Satisfaction

Provide Instant and Accurate Answers to FAQs Using a Knowledge Base

Act as an AI Assistant to Reduce the Workload of Human Agents

Integrate with Other Tools for Personalized and Automated Support

Offer a Unified Communication Channel Through a Single Inbox

Share Materials and Information Automatically Based on Specific Events

Tiledesk's Chatbot Solutions for Education Industry

Design automated conversations without coding, using a drag-and-drop interface.

Customize your bots and conversation flows to match your brand identity and tone of voice

Tiledesk supports effortless integrations with other tools

Tiledesk allows you to keep your human agents as a backup for complex problems.

Scale your chatbots to handle any volume of traffic and queries

At the moment, chatbots are answering more than 20,000 conversations per month which hugely reduce our human agent workload and save on cost.

Jorge Finochietto

See How


Tiledesk Helps You Reach Your Customers on WhatsApp and Beyond

Offer Fast and Tailored Support on WhatsApp with Smart Chatbots

Use WhatsApp to Gain Customer Insights for Future Improvements

Boost Your Engagement on WhatsApp and Stay Close to Your Customers

chatbot in education testimonial

Thanks to our integration with Tiledesk, we’re now able to answer 87% of your inquiries with lightning-fast chatbots! This means our support team can focus on the more complex issues, while you get quick, personalized assistance around the clock.

Greg Lazzaro

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social proof for chatbot for university salento

Tiledesk helped us speed up processes and increase student satisfaction with its useful functions for human operators, effortless automation, and innovative chatbots.

Mauro Merico, Development Office Manager at UniSalento

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Our Customers Share Their Success Stories with Chatbots in Education Industry

Tiledesk meets the expectations of our students

The Tiledesk development team has provided full support to our team of developers and ensured that we achieved our goals in a relatively short time. We are very satisfied with the product we used. Tiledesk has shown its flexibility by integrating the authentication of our users via IDP, which has enabled the support staff to verify the users and offer second-level assistance. We have not used the chat-bot yet, but we plan to adopt it in the next few months. The interface, both for the front-end and for the administration/management part for the operators, is intuitive and very helpful.

Tiledesk chatbot solution for telecom and media
IT Manager UniSalento
Higher Education
1001-5000 employees

Tiledesk – Robust customer support tool

Tiledesk is a wonderful platform and a great solution for customer support. It has improved our customer engagement and made us more efficient with its chatbot automation feature. The platform is also easy to set up and integrate with various communication channels. Moreover, it allows us to customize the interface and enjoy its great UI.

Tiledesk chatbot solution for telecom and media
Education Management
51-200 employees

Tiledesk is a fantastic tool for interacting with numerous channels.

Tiledesk is a great solution for companies that want to improve their customer support processes and communicate with their customers more effectively. I really like the services that Tiledesk offers. One of the best features for me is the seamless integration of Tiledesk with various communication channels. This tool allows me to answer customer support requests and connect with customers through their preferred channels, which increases customer satisfaction. Moreover, the product’s chatbots and automation technologies enable organizations to handle large volumes of customer inquiries while still providing personalized service.

Tiledesk chatbot solution for telecom and media
Higher Education
1001-5000 employees

Tiledesk : The Ultimate Customer Support Solution

Overall, Tiledesk is a powerful customer support tool that can help businesses of all sizes deliver exceptional support experiences. Its ease of use, versatility, and analytics capabilities make it a standout choice in the crowded customer support software market.

I liked its versatility the most. Tiledesk supports a range of messaging channels, including WhatsApp, Facebook Messenger, Telegram, and more. This means that businesses can reach their customers wherever they are, rather than requiring them to use a specific channel.

Tiledesk chatbot solution for telecom and media
Education Management
 501-1000 employees

Very Good Platform

Tiledesk is a high-quality open-source project that helped us offer high-quality customer support and an engaging experience for the students.

The high quality of its user interface, the amount of ways it can be configured to adapt to our needs and how easy it was to integrate Tiledesk in our portals and with our authentication services.

Tiledesk chatbot solution for telecom and media
Education Management
201-500 employees

An Efficient Tool for Managing Customer Support

As someone who has used Tiledesk to manage customer support for several clients, I can attest to its effectiveness as a tool for streamlining support processes and improving overall customer satisfaction.

The platform allows for seamless integration with various communication channels, such as WhatsApp, Facebook Messenger, and Telegram, making it easy to handle customer inquiries from a single location.

Tiledesk chatbot solution for telecom and media
Digital Marketer
Education Management
1-10 employees

Don’t Miss This Opportunity to Get a Free Demo of Our Chatbot Solutions and Find Out How They Can Reduce Your Costs and Increase Your Satisfaction