6 July 2026
Ecommerce customers no longer expect support only during office hours. They expect fast answers, useful product guidance, and a simple path to purchase at the exact […]
Stories and articles about support, marketing, customer engagement, conversational commerce, product and more.
10 April 2026
Interest in AI agents is rising, but expectations are changing even faster. Microsoft’s 2025 Work Trend Index found that 82% of leaders say this is a […]
26 March 2026
Most companies have already crossed the first AI threshold. The next one is much harder. McKinsey found that 88% of organizations now use AI in at […]
18 March 2026
Customer expectations are rising fast, while support teams are still under pressure to do more with the same people. Salesforce reports that 79% of service leaders […]
22 January 2026
Hello everyone, I am Saeid and I work with customers at Tiledesk on a daily basis. Over the last year, I have seen the same pattern […]
30 November 2025
This article walks through a ready-to-use self-learning AI agent template and how to tune its prompt so it rejects generic fixes and saves only content that […]
4 August 2025
Retrieval-Augmented Generation (RAG) has become a fundamental paradigm for building intelligent systems that provide context-aware and factually grounded answers. Standard RAG systems, which often rely solely […]
22 July 2025
14 July 2025
Generative AI has revolutionized customer support, offering powerful tools to automate and enhance the customer experience. However, when it comes to solving complex problems or providing […]