AI AGENTS FOR PUBLIC INSTITUTIONS
Handle 5x more citizen inquiries and boost citizen satisfaction by 85%
Tiledesk’s no-code AI Agent builder lets public institutions automate up to 80% of citizen inquiries, instantly providing 24/7 support across multiple channels and allowing human escalation if needed
Outperform legacy systems with
AI-powered citizen support
Streamlined citizen
engagement
Enable 24/7 virtual support that promptly address citizen inquiries, schedule appointments, and keep the public informed in real-time
Enhanced administrative efficiency
Automate routine document processing and internal workflows to reduce manual effort, cut down errors, and accelerate service delivery
Multichannel support accessibility
Ensure seamless citizen interactions by integrating AI across webs, apps, social media, and messaging platforms, offering consistent support
Operational scalability with AI Agent
Harness AI’s flexibility to scale operations, adapting to service demands while maintaining performance and integrity
Customized service
delivery
Personalize public services—from education to healthcare—by adapting to individual needs with intelligent, context-aware AI solutions
Data-driven decision making
Transform raw data into actionable insights, empowering decision-makers with predictive intelligence and precise resource allocation
Deliver proven public sector results with AI Agents
AI agents
data validation
TRUSTED BY FORWARD-THINKING PUBLIC INSTITUTIONS
Launch effortlessly with free customizable AI Agent templates
Priority ChatGPT template
This template categorizes citizen requests as either urgent or non-urgent and takes appropriate actions. Urgent requests are handed over to the first available employee
GPT Knowledge Based template
Upload documents, FAQs, website URLs, and guidelines, and watch your AI agent resolve citizen inquiries independently with no need for human intervention.
Multilingual AI Agent template
A multilingual AI agent template, starting the conversation in the citizen’s browser language, enhances satisfaction and can be imported into your project for free.
Explore specific use cases for public institutions
Centralized knowledge access
Develop an AI-powered hub to centralize public sector policies, regulations, providing citizens with 24/7 self-service support
Instant employee guidance
Build an AI agent that instantly retrieves cross-departmental information, enabling staff to provide accurate and comprehensive citizen support
Seamless multichannel support
Implement AI-driven support across web, mobile, and messaging platforms like WhatsApp for timely citizen assistance on their preferred channels
Real success with Tiledesk AI solutions
Davide Carnevale
Senior Manager
@ Softlab
Tiledesk has allowed us to respond to the needs of a demanding customer like the Cairo Group in a few weeks. The simplicity of the installation and the ease of customizing the bot are the two features that amazed me the most.
Mauro Merico
IT Manager Unisalento 
With Tiledesk, we’ve transformed customer service challenges into successes. The smooth transition from AI to human support has improved resolution times and customer satisfaction, showcasing our commitment to excellence.
What makes Tiledesk the perfect fit for public institutions
Deploy AI Agents effortlessly with Tiledesk’s no-code drag-and-drop interface, minimizing setup time and IT dependency
Enhance citizen support with AI Agents that provide accurate, real-time information while keeping human oversight for complex queries
Reach citizens on their preferred channels—web, mobile, or WhatsApp—ensuring seamless and accessible service delivery
Maintain full data control with Tiledesk’s on-premise option, ensuring compliance with GDPR and other regulatory standards