OPTIMIZE BPO OPERATIONS WITH AI
Slash BPO wait times to 1 minute & drive 300% ROI with AI Agents
Tiledesk’s no-code AI Agents provide your support team with real-time access to critical information, process histories, and compliance guidelines—empowering informed decisions, cutting resolution times by 40%, and delivering 24/7 support without increasing headcount.
Elevate your business above the competition with AI Agents
Resolve 90% of queries instantly
AI Agent handles balance checks, password resets, and FAQs, freeing your team to focus on high-value interactions
Eliminate 10-minute wait times
AI agents resolve queries in under 60 seconds, cutting abandonment by 50% and keeping customers satisfied with instant 24/7 support
Scale operations without new hires
BPOs using AI Agent onboard 89% fewer agents while handling 2x the volume. Redirect hiring budgets to upskilling or profit margins.
Automate quality assurance
AI Agent monitors 100% of interactions in real-time, flagging compliance gaps and coaching opportunities
Predict customer sentiment
AI Agent analyzes tone, urgency, and emotion to alert supervisors before issues escalate, resulting in 25% higher CSAT scores.
Block fraud in
real-time
AI Agent detects suspicious patterns (e.g., duplicate claims, irregular transactions), reducing fraud losses by up to 65%
Experience the benefits of proven AI Agent support
requirements
routine tasks
Kickstart with ease customizable free AI Agent templates
Sales consultant co-pilot template
This template provides real-time assistance, enabling your team to access information and offer personalized solutions instantly.
GPT Knowledge Based template
Upload various files, URLs, and sitemaps, and let ChatGPT retrieve information to resolve customer inquiries.
Explore specific use cases for
Business Process Outsourcing
Co-pilot for employee guidance
Empower your team with instant, personalized support to make faster decisions
AI-powered Knowledge Hub
Resolve customer inquiries with no human intervention using your specific company knowledge
Cross-department collaboration
Break down silos and enable seamless, efficient teamwork across departments
Driving efficiency with Tiledesk AI solutions: customer success stories
Davide Coral
Business Development @ Ecobaby
Our AI agent works like a human and instantly resolves more than 80% of our customer inquiries. This has led to a significant increase in our customer satisfaction rate and customer loyalty.
Matteo Fontana
Growth Manager @ Key-One
Tiledesk’s AI agents deliver immediate, accurate responses, reducing ticket volumes by 70%, response time by 50%, and increasing first-contact resolution by 60%.
Why Tiledesk excels in
Business Process Outsourcing
Design AI Agents without coding using our intuitive drag-and-drop interface, reducing development time and costs
Automatically transition critical issues from AI Agents to human agents without third-party apps, ensuring personalized support when needed
Connect your AI Agents to WhatsApp and other popular communication platforms, reaching customers on their preferred channels
Keep your AI Agent data secure and maintain GDPR compliance, safeguarding your customers’ information and providing peace of mind