AI-POWERED SUPPORT FOR IT TEAMS
Reduce manual intervention by 70% and resolve 40% of tier-1 queries with AI Agent
Tiledesk AI agents are trained on your specific data to deliver instant, multilingual support across channels like WhatsApp, reducing response time by 90%. Build and deploy your AI agent effortlessly using our drag-and-drop interface—no coding required
Empower your tech teams with Tiledesk’s AI-powered copilot
Real-time multilingual assistance
Deliver instant, context-aware support in multiple languages, ensuring consistent service quality across global teams.
Copilot for IT support teams
Create a copilot and train it by uploading files and URLs to deliver precise solutions from your existing documentation to the support team.
Automated ticket categorization
Implement AI Agents to automatically classify and direct tickets to the appropriate departments, reducing response times by up to 50%.
Proactive issue detection and resolution
Deploy AI Agents to identify recurring problems and initiate automated solutions, enhancing system reliability
Delegate complex inquiries to operators
Effortlessly route complex issues to the internal helpdesk team, ensuring smooth collaboration and effective resolution.
Continuous learning and improvement
AI agents adapt over time, learning from interactions to provide increasingly accurate and efficient support for future conversations.
Unlock proven AI Agent benefits for IT Helpdesks
TRUSTED BY companies FROM AROUND THE WORLD
Uncover how AI revolutionizes IT Helpdesk operations
Centralized
knowledge bases
Build an easily accessible knowledge base by uploading files, URLs, product documents, and even fragmented data.
AI Copilot for support team
Retrieve data and guidance for employees with Copilot, enhancing productivity and enabling faster issue resolution.
Cross-department collaboration
Break down silos and enable seamless, efficient teamwork across departments to increase synergy and productivity.
Kickstart with ease customizable free AI Agent templates
Priority ChatGPT template
This AI Agent prioritizes critical issues like outages and safety concerns while efficiently handling routine billing and service inquiries.
GPT Knowledge Based template
Upload various files, URLs, and sitemaps, and let ChatGPT retrieve information to resolve customer inquiries.
Unlock unmatched efficiency for IT teams with Tiledesk AI
Easily build a comprehensive IT support knowledge base by uploading files, URLs, and unstructured content. Empower your helpdesk with instant access to critical information.
Automatically identify and escalate complex technical issues to human experts, ensuring that high-priority cases receive the focused attention they need.
Design and deploy AI helpdesk agents effortlessly with a drag-and-drop interface, enabling your team to set up self-service support without any coding skills.
Deliver context-aware, real-time assistance in multiple languages across a variety of communication platforms, including WhatsApp, email, and web chat, to serve a global user base.