TELECOM-SPECIALIZED AI AGENTS
Resolve 80% of telecom service inquiries and reduce wait times to under 1 minute
Build AI agents with Tiledesk’s no-code platform to handle routine tasks, manage high-volume requests, and offer multichannel support, enhancing customer experience autonomously
Power your telecom services with next-generation AI solutions
Real-time network
status updates
Keep customers informed about outages, maintenance, and estimated restoration times through their preferred messaging platforms
Technical troubleshooting
Guide customers through device and connectivity issues with step-by-step instructions, resolving problems without technician escalation
Bill explanations and inquiries
Automatically resolve billing questions and disputes in seconds, improving customer satisfaction while reducing support call volume
Reduce customer
churn
Identify at-risk customers and deliver targeted retention offers through their preferred channels before they switch providers
Service upgrades and cross-selling
Intelligently suggest relevant add-ons and upgrades based on customer profiles, increasing ARPU (Average Revenue Per User)
Personalized plan recommendations
AI agents analyze customer usage patterns and preferences to instantly recommend the most suitable plans and packages
Maximize telecom efficiency with AI Agents
TRUSTED BY TELECOM PIONEERS TO DRIVE EFFICIENCY AND GROWTH
Customizable AI templates for telecom,
launch faster, save 80% time
GPT Knowledge Based template
Upload your content in different formats, including website URLs, and see how your AI agent resolves inquiries independently
ChatGPT feedback template
Leverage the Power of ChatGPT to generate human-like responses to customer feedback based on their input.
Priority ChatGPT template
This bot can understand the urgency of customer inquiries using the power of ChatGPT and takes action accordingly.
Explore specific use cases for your business
24/7 multilingual customer support
Deliver instant, seamless assistance across WhatsApp, SMS, and web chat—in 50+ languages—to meet global customer demands.
Centralized telecom knowledge hub
Unify scattered data across departments into an LLM-powered hub for instant access to policies, network maps, and compliance guides.
AI co-Pilot for
support teams
Retrieve customer-specific solutions instantly during calls (e.g., billing history, outage details), slashing handle time by 30% and ensuring 99% accuracy.
From overload to optimization:
success stories with AI Agents
Davide Carnevale
Senior Manager
@ Softlab
Tiledesk has allowed us to respond to the needs of a demanding customer like the Cairo Group in a few weeks. The simplicity of the installation and the ease of customizing the bot are the two features that amazed me the most.
Jorge Finochietto
Secretary Virtual Education
@ UNC
With Tiledesk, we have automated over 20,000 monthly interactions with our students, streamlining the workload of human operators and cutting costs. The integration with our ticketing systems, LMS, and email marketing was surprisingly simple.
Tiledesk’s AI platform cuts costs where legacy systems fail
Launch telecom-tailored AI Agents in hours, not months—drag-and-drop simplicity requires zero coding or technical expertise.
Auto-transfer complex issues or high-value customers to human support—seamless escalation preserves context and avoids third-party tools.
Build and customize AI Agents for telecom workflows without vendor lock-in—open source flexibility ensures full control and cost efficiency.
Deploy AI agents simultaneously on the web, mobile app, and communication channels like WhatsApp, and support multiple languages.