Tiledesk’s Commitment to Security
Protecting Your Data with
Advanced Security Measures
Tiledesk is dedicated to offering a reliable platform that protects customer data and ensures secure interactions for end-users.
Customer Success
Customer Engagement
Conversational Marketing Platform
Customer Service
Robust Platform Security
AI Agents built for security and scale
With Tiledesk, teams can trust in secure and scalable AI automation solutions for their deployment needs.
- 24×7×365 system server monitoring and on-call support from dedicated cloud-ops team
- Infrastructure hosted on Amazon Web Services (AWS) and Google Cloud Platform (GCP)
- Annually tested business continuity and disaster recovery plans
- Separate production and testing environment
- Infrastructure as Code (through HELM / Kubernates) management of cloud resources to ensure repeatable and reliable changes.
- Tiledesk follows secure credential storage best practices by storing passwords using one-way hash encrypted passwords
- Audit logging and event alerting
- Regular updates rolled out to all customers, ensuring everyone has the latest application and security innovation
- User-managed workspace access control to govern sharing privileges
- Application audit log that includes security events such as user logins or configuration changes.
- Project history tracking and rollback capability
- Geographically distributed and encrypted offsite backups
- Fully managed multi-AZ database instances with point-in-time-restore
- A CDN-based Web Application Firewall (WAF) and (D)DOS mitigation technologies
- Encryption-in-transit using industry-standard TLS v1.2+ to ensure that all traffic between users and Tiledesk is secure.
- All cloud-internal traffic is encrypted with mTLS with short-lived per-application certificates
- Employee background and reference checks in accordance with local laws.
- Audit logging of all cloud resources
- Code assessment through both automated and manual review processes governed by Tiledesk’s documented policies.
- Single Sign-On (SSO) support for enterprise users
GDPR compliant
Comprehensive GDPR Compliance
General Data Protection Regulation (GDPR) compliance ensures that personal data is handled properly according to legal requirements, along with advanced user permissions.
ENTERPRISE
AI-powered solutions for customer service
Elevate your enterprise customer service with Tiledesk’s powerful features, designed for scalable, secure, and flexible support operations.
On-Premise Deployment with Open Core
Single Sign-On Integration
Seamless Tech Stack Compatibility
Custom AI & Comprehensive Support
Brands using Tiledesk for customer engagement
OpenAI Integration
Native OpenAI Integration and the Knowledge Base - is it secure?
To learn more about how your data is being processed with us when uploading your content in the Knowledge Base, you can check the article “How the Knowledge Base Works”.
TESTIMONIALS
Hear from our happy customer
Jorge Finochietto
Secretary Virtual Education @ UNC
With Tiledesk, we have automated over 20,000 monthly interactions with our students, streamlining the workload of human operators and cutting costs. The integration with our ticketing systems, LMS, and email marketing was surprisingly simple.
Davide Carnevale
Senior Manager @ Softlab
Tiledesk has allowed us to respond to the needs of a demanding customer like the Cairo Group in a few weeks. The simplicity of the installation and the ease of customizing the bot are the two features that amazed me the most.