Tiledesk announces its first funding round

How to build an advanced customer service to cut costs

A cost-effective customer service can be challenging to find

We all agree that a strong online presence is paramount for amplifying any business. What may be more difficult to figure out is how to implement cost-effective customer service. That’s why constant and high competition ignites the evolution of features, including pricing plans. What appears obvious here is there’s no one-fit-all solution and you’ll have to make an informed decision about what suits you best. We’ll nonetheless make sure you have all you need to bring your customer support A-game, too.

The chatbot hype is everywhere around you

The hype around chatbots is real and experts have been doing some intense research in recent times. According to Gartner Inc.:

“Conversational AI will reduce contact center agent labor costs by $80 Bn in 2026.” (August 31st 2022)

Chatbots are also said to become the primary customer service channel within 5 years. This all means that, if you act fast, you can develop high-performing customer support which a) won’t be expensive and b) might get you new revenue streams. But you don’t want to put all your chatbot eggs in one basket, because you will need your operators, too.

..but chatbots need a human back-up

Unlike the big players in the industry, Tiledesk is the only open-source live chat that combines free unlimited chatbots with a human handoff. If you identify your FAQs or the simplest and most common customers’ issues, you can train your chatbot to provide a respective solution. And all without a line of code needed!

With Tiledesk, you can set up a help centre where visitors can search for guides or any other useful info regarding your product. The best part: your chatbot can provide those guides within the widget web app itself, so that your customer doesn’t have to leave your home page.  Moreover, you can use our knowledge base to create your own custom apps, like a bespoke CRM.

The solution also provides tools for managing multiple brands (e.g multiple projects), so if you’re working for more than one company, it’s easy to keep everything organised. Not only that: if you already have e.g. RASA chatbots, you can also equally easily use our built-in RASA AI Connector.

Best cost-effective Customer Support Solutions

Customer satisfaction is the word of the century, and if you haven’t already, now is the time to think about cost-effective customer service. Depending on your company size, you may have none, a couple or big teams of agents. What counts the most is that your customer support is being managed both time and cost-efficiently. One obvious and costless way to save money is to use chatbots as an initial point of contact for your customers. Some SaaS providers, such as Tiledesk, base a good deal of the UX strategy on providing no-code built-in chatbots whose purpose is not only to greet your customers, but also to solve simple tasks (retrieve password; issue card payments; show the latest company’s news etc.).

Chatbots, however, cannot fully substitute humans and there will be complex tasks and/or requests that only your operators will be able to handle. The good news is, with Tiledesk, you can have the best of both worlds.

Chatbots & humans combo saves you money

Save your labour costs by engaging your operators only for complex tasks that chatbots can’t solve. We help businesses of all sizes to reduce customer churn and increase revenue by reducing human labour costs, increasing customer satisfaction and amplifying their brand presence. Whenever a chatbot gets stuck (because it can’t possibly solve all issues), it will call a human to its rescue. You are the one deciding how and when to automate the hand-over and within what working hours. The latter can be defined through Tiledesk Analytics, which, among many other useful things, shows your peak hours. This will serve to improve both your customer satisfaction and your monetisation potential.

Why sign up & install Tiledesk?

With Tiledesk, your customers can contact you with a single click on the chat button in-app or website. Both creating an account and installing Tiledesk widget are super easy. All you need to do is follow the instructions as you go and/or check the guides in our Knowledge base. Importantly, thinking about your customer service excellence, you can easily integrate all your digital channels, like WhatsApp, Telegram and Messenger, with Tiledesk. You’ll also be able to create multiple projects for every line of product or service you’re offering, as well as organise your agents into teams and departments. Additionally, you’ll be able to personalise your widget, choose a language of your preference, and enable canned responses.

Regardless, you can always feel free to pop in on our Discord channel and chat with the Team and our friendly Community📣


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