AI-POWERED SUPPORT FOR FIELD SERVICE TEAMS
Cut support resolution time by 50% and boost technicians' productivity by 30%
Tiledesk AI Agents provide 24/7 multilingual support for technicians, support teams, and managers by using your data—unstructured or structured—retrieved from documents and databases via advanced RAG/LLM, all through a no-code platform.
Empower your field service team with AI Agent solutions
Generative AI for documentation
Retrieve information from fragmented technical documentation to generate precise troubleshooting steps.
Real-time multichannel support
Deploy AI Agents across WhatsApp, Messenger, Telegram, SMS, Web Chat, and more to provide immediate, context-aware responses through a multilingual interface.
Handover to human agent
Seamlessly escalate complex issues to the internal helpdesk team for instant support and effective collaboration, with no need for a third-party app.
Product dashboard integration
Seamlessly connect AI-powered insights with internal dashboards to enrich product data and support analytics.
Predictive conversation insights
Analyze conversation history to uncover hidden patterns and predict maintenance needs or recurring technical issues before they escalate.
AI copilot and self-learning: Smarter support, evolving performance
Tiledesk for Manufacturing pairs self-learning AI with a real-time co-pilot to boost technical support—learning from past interactions while assisting human agents in the moment.
AI COPILOT
Real-time assistance with the
AI copilot
Designed to work side-by-side with support agents, the AI Co-pilot delivers instant, context-aware suggestions based on documentation and prior interactions—without interrupting the call or workflow.
Key Benefits:
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Speeds up agent responses
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Reduces cognitive load
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Minimizes human error
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Enhances multitasking during live support
SELF-LEARNING
Unlock continuous improvement with self-learning
Every interaction becomes an opportunity to learn. Tiledesk’s self-learning module automatically trains AI Agents using real conversations, enhancing their ability to resolve future requests without human intervention.
Key Benefits:
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Improves automatically with every conversation
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Cuts training time and manual updates
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Boosts resolution accuracy over time
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Ensures consistent answers across all channels
Measurable results:
faster resolutions, higher satisfaction
AI VOICE INTEGRATION
Integrated voice support for faster issue resolution
Tiledesk now includes native voice capabilities, enabling users to speak directly with AI Assistants via phone calls or voice commands. This empowers businesses to deliver a more natural, accessible, and seamless support experience across channels.
Real-time voice conversations
AI Assistants process spoken requests using advanced Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) technologies.
Smart routing between voice and text
Maintain full conversation context even when switching from voice to chat or other channels.
AI-powered IVR replacement
Upgrade traditional phone menus with intelligent assistants that understand natural language.
Use cases across the board
From customer service to internal helpdesk support, voice capabilities increase efficiency and reduce friction in user interactions.
TRUSTED BY MANUFACTURERS FROM AROUND THE WORLD
AI Agent development made simple with Visual Designer
Accelerate the creation of powerful AI Agents with Tiledesk’s intuitive Visual Designer. Whether you’re building simple workflows or complex automations, our no-code platform lets you design, deploy, and refine multichannel assistants with ease—no technical skills required.
Drag & drop AI Agent builder
Build conversational flows and automations with modular logic blocks in a visual interface.
External system integration
Seamlessly connect with CRMs, Knowledge Bases, internal databases, or external APIs for dynamic content generation.
Real-time testing & debugging
Preview and troubleshoot flows before going live with built-in simulation and debugging tools.
Custom prompt engineering & RAG support
Customize prompt behavior and integrate advanced retrieval-augmented generation (RAG) for accurate responses.
Open-source and self-hosting options
Full control over your data and deployment environment, with a platform built on open standards.
AI solutions tailored for manufacturing challenges
Centralized
knowledge bases
Build an easily accessible knowledge base by uploading files, URLs, product documents, and even fragmented data.
AI Copilot for technicians
Retrieve data and guidance for technicians with Copilot, enhancing productivity and enabling faster issue resolution.
Multichannel
customer support
Provide seamless support across web, mobile, and messaging platforms, like WhatsApp.
Seamless field support with AI Agents on every channel
What makes Tiledesk the best AI solution for manufacturing
Build AI Agents tailored for manufacturing use cases with zero-code tools and domain-specific workflows.
Support technicians in the field with real-time voice interactions powered by native TTS and ASR, even during calls.
Design advanced AI workflows using a visual drag-and-drop interface connected to APIs, webhooks, and internal data sources.
Continuously improve your AI Agents through self-learning based on real support conversations, without manual retraining.
Orchestrate conversations across WhatsApp, Telegram, Messenger, Web Chat, SMS, and Voice—all from a single platform.
Deploy on your own infrastructure with full control, thanks to an open-source core and on-premise capabilities.