Chatbots for IT Operations &
Business Process Outsourcing
Tiledesk offers chatbots for IT operations that can automate repetitive tasks, reduce operational costs, and manage customer engagement from pre-sales to post-sales. It can help you scale your IT projects with ease and efficiency.
is handled by chatbots
time is saved.
IT services and BPO
Chatbots for IT Operations and BPOs: Benefits and Use Cases
Support Front-line Sales and Lead Generation with Personalized Offers
Automate Repetitive Tasks and Save Time with Chatbots
Add Notes, Comments, or Annotations to Requests or Tickets with Chatbots
Collect Customer Data and Feedback for Analytics with Chatbots
Reduce Operational Costs and Increase Efficiency by Leveraging Chatbots’ Capabilities
Provide Round-the-Clock Support with Multiple Languages
Improve Customer Satisfaction and Loyalty by Asking for Customer Feedback Constantly with Chatbots
Tiledesk chatbots: Trusted by IT and BPOs companies worldwide
Tiledesk Helps You Grow Your Business with WhatsApp and Other Channels
Boost Life Time Value by 35% with Full-Cycle Relationships
Offer Fast and Tailored Customer Assistance via WhatsApp
Segment Audiences and Launch Campaigns on WhatsApp
Tiledesk chatbots: The most advanced solution for IT operations and BPOs
Tiledesk is the first chatbot builder that focuses on lead generation and qualification with lead scoring
Prompt your services or initiate a conversation with website visitors with the proactive feature to convert them to leads
Leverage the power of AI and NLP to understand customer intents accurately
Let your customers experience really human-like conversations with intelligent chatbots
Enjoy the hundreds of ready-to-use chatbot templates for different purposes in the Tiledesk chatbot community
Support your customer on WhatsApp, Facebook, and many more channels
Create your own knowledge base freely and let the chatbot answer repetitive questions by using it
Tiledesk Solution acts as an assistant that never gets tired. It reduces overwhelming daily tasks
Make both your customer and human agent happy by shifting some time-consuming tasks to chatbots
Customer Success Stories: Tiledesk Solutions for IT & BPO
Friendly Intuitive Chat Platform
I am always on the lookout for tools that provide robust functionality in an intuitive interface. Tiledesk hits that sweet spot, offering a full set of live chat features with an easy-to-use design. What I appreciate most about Tiledesk is the breadth of its capabilities. It includes chat, co-browsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of its features, the interface remains clean and simple to navigate.
Good automated chatbot software
My experience so far with Tiledesk has been very good. It is clean software with minimal fuss. One thing that I like a lot about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt, and it is very helpful for us.
Easy Communication with a Range of Features to Choose From
The experience is great. It has made communication and customer service easier. We can get support or offer support anytime. We can use direct messaging and instant chats on chatbox. We can also provide customer service at any time and collect information from customers too.
Simple, Smart and Easy to use chatbot solution!
Tiledesk is a great tool for developing instant live chatbots and assistants quickly. It has allowed us to build chatbots that can guide and redirect users to the right technical documentation for our product, which has further helped us reduce our ticket counts.
1- Easy to use with a friendly and robust user interface
2- Chatbots can be developed on the go
3- Not much expertise required; anybody can create a chatbot
4- Good and responsive customer support
5- Helps reduce your ticket queues by automating repetitive tasks
6- Chatbots can be easily used on WhatsApp, Facebook, etc.
A Comprehensive Tool for Efficient Customer Service
I found Tiledesk to be a great platform for creating a customer service desk. The software was easy to use and set up, and I was able to customize the interface to fit my needs. The customer service support was helpful and responsive, and I was able to quickly get my questions answered. Overall, my experience with Tiledesk was great and I would recommend it to anyone looking to set up a customer service desk. I really like the fact that Tiledesk has an easy-to-use dashboard for managing customer conversations.
One Solution for live chat, email, social media integration, reporting & analytics for businesses
It allows businesses to increase customer engagement by interacting with customers in real-time through live chat, email, and social media, providing immediate assistance and support.It’s features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.It offers real-time monitoring, reporting, and analytics, allowing businesses to track performance and identify areas for improvement.It’s chat widget is fully customizable, allowing businesses to match their branding and design.It supports multiple languages, allowing businesses to interact with customers in their preferred language.It also has a mobile app that allows agents to respond to customer messages on the go.It offers integration with popular tools such as Slack, Zendesk, Salesforce, etc.It allows businesses to automate the customer service process by integrating with chatbots.