Chatbots for IT Operations &
Business Process Outsourcing

Tiledesk offers chatbots for IT operations that can automate repetitive tasks, reduce operational costs, and manage customer engagement from pre-sales to post-sales. It can help you scale your IT projects with ease and efficiency

chatbots for IT operations

of customer inquiries
is handled by chatbots
of each representative’s
time is saved.
median CSAT for
IT services and BPO

Chatbots for IT Operations and BPOs: Benefits and Use Cases

Support Front-line Sales and Lead Generation with Personalized Offers

Automate Repetitive Tasks and Save Time with Chatbots

Add Notes, Comments, or Annotations to Requests or Tickets with Chatbots

Collect Customer Data and Feedback for Analytics with Chatbots

Reduce Operational Costs and Increase Efficiency by Leveraging Chatbots’ Capabilities

Provide Round-the-Clock Support with Multiple Languages

Improve Customer Satisfaction and Loyalty by Asking for Customer Feedback Constantly with Chatbots

Tiledesk chatbots: Trusted by IT and BPOs companies worldwide

chatbots for it operations

Tiledesk Helps You Grow Your Business with WhatsApp and Other Channels

Boost Life Time Value by 35% with Full-Cycle Relationships

Offer Fast and Tailored Customer Assistance via WhatsApp

Segment Audiences and Launch Campaigns on WhatsApp

Tiledesk chatbots: The most advanced solution for IT operations and BPOs

Tiledesk is the first chatbot builder that focuses on lead generation and qualification with lead scoring

Prompt your services or initiate a conversation with website visitors with the proactive feature to convert them to leads

Leverage the power of AI and NLP to understand customer intents accurately

Let your customers experience really human-like conversations with intelligent chatbots

Enjoy the hundreds of ready-to-use chatbot templates for different purposes in the Tiledesk chatbot community

Support your customer on WhatsApp, Facebook, and many more channels

Create your own knowledge base freely and let the chatbot answer repetitive questions by using it

Tiledesk Solution acts as an assistant that never gets tired. It reduces overwhelming daily tasks

Make both your customer and human agent happy by shifting some time-consuming tasks to chatbots

Customer Success Stories: Tiledesk Solutions for IT & BPO

Friendly Intuitive Chat Platform

I am always on the lookout for tools that provide robust functionality in an intuitive interface. Tiledesk hits that sweet spot, offering a full set of live chat features with an easy-to-use design. What I appreciate most about Tiledesk is the breadth of its capabilities. It includes chat, co-browsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of its features, the interface remains clean and simple to navigate.

Tiledesk chatbot solution for telecom and media
DevOps Engineer
Information Technology and Services

Good automated chatbot software

My experience so far with Tiledesk has been very good. It is clean software with minimal fuss. One thing that I like a lot about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt, and it is very helpful for us.

Tiledesk chatbot solution for telecom and media
Product Marketing Manager
Information Technology and Services
5001-10,000 employees

Easy Communication with a Range of Features to Choose From

The experience is great. It has made communication and customer service easier. We can get support or offer support anytime. We can use direct messaging and instant chats on chatbox. We can also provide customer service at any time and collect information from customers too.

Tiledesk chatbot solution for telecom and media
Information Technology Administrator
10,001+ employees

Simple, Smart and Easy to use chatbot solution!

Tiledesk is a great tool for developing instant live chatbots and assistants quickly. It has allowed us to build chatbots that can guide and redirect users to the right technical documentation for our product, which has further helped us reduce our ticket counts.

1- Easy to use with a friendly and robust user interface

2- Chatbots can be developed on the go

3- Not much expertise required; anybody can create a chatbot

4- Good and responsive customer support

5- Helps reduce your ticket queues by automating repetitive tasks

6- Chatbots can be easily used on WhatsApp, Facebook, etc.

Tiledesk chatbot solution for telecom and media
Information Technology and Services
10,001+ employees

A Comprehensive Tool for Efficient Customer Service

 I found Tiledesk to be a great platform for creating a customer service desk. The software was easy to use and set up, and I was able to customize the interface to fit my needs. The customer service support was helpful and responsive, and I was able to quickly get my questions answered. Overall, my experience with Tiledesk was great and I would recommend it to anyone looking to set up a customer service desk. I really like the fact that Tiledesk has an easy-to-use dashboard for managing customer conversations.

Tiledesk chatbot solution for telecom and media
Information Technology and Services
201-500 employees

One Solution for live chat, email, social media integration, reporting & analytics for businesses

It allows businesses to increase customer engagement by interacting with customers in real-time through live chat, email, and social media, providing immediate assistance and support.It’s features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.It offers real-time monitoring, reporting, and analytics, allowing businesses to track performance and identify areas for improvement.It’s chat widget is fully customizable, allowing businesses to match their branding and design.It supports multiple languages, allowing businesses to interact with customers in their preferred language.It also has a mobile app that allows agents to respond to customer messages on the go.It offers integration with popular tools such as Slack, Zendesk, Salesforce, etc.It allows businesses to automate the customer service process by integrating with chatbots.

Tiledesk chatbot solution for telecom and media
Full Stack Developer
Information Technology and Services
501-1000 employees

Ready to see Tiledesk chatbots in action? Request a free demo today!