Select the right plan for your organization
Try our Pro plan free
No credit card required
Free
- 0€
- Unlimited agents
- Unlimited chat conversations
- FaqBots, DialogFlow and External ChatBots with up to 20,000 messages/month
- iOS and Android Apps
- Widget customization tools
- 14-day chat history
- Conversation labels and notes
- Apps marketplace
- CRM
*Pro
- 4€
per agent per month - All Free and:
- Operating hours
- Up to 200,000 messages from bot/month
- Unlimited departments and agents groups
- Unlimited chat history
- Ticketing System
- Data export + Analytics
- Post-chat surverys
- Canned responses
Enterprise
- Custom pricing
- All Pro and:
- Widget unbranding
- Custom number of messages from bot/month
- Dedicated account manager, onboarding and training
- Software engineer support
- Advanced Analytics + Realtime monitor
- Audit log + Advanced Ticketing system
- Triggers + Help Center
- Available Add-ons: Smart assignment, Voice interaction
Prices shown are billed annually. * Your free Tiledesk live chat trial starts on Pro.
FAQ
How does the free trial work?
After you create an account, you have instant access to all TileDesk features on the PRO plan for 30 days. During this period you can upgrade to a fully paid plan at any time.
You don’t need a credit card during the trial period.
What happens after the free 30-days trial?
Towards the end of the 30 days we will email you and check if you want to upgrade. If you choose not to upgrade during the trial period, we will offer you the option to downgrade to the FREE package. The features of the PRO plan will be disabled automatically. You can continue to use the features of the Tiledesk FREE plan.
What are agents?
Agents are your organization’s team members who will log into the dashboard and respond to your customer’s chats. Each agent will need to have their own account so they can serve customers. Basically, our agent fee is exactly like a per license fee that you use with other software packages
Plan comparison
| Free | Pro | Enterprise | |
|---|---|---|---|
| Tiledesk Chat Pricing | |||
| Billed monthly (per agent per month) | € 0,00 | € 5,00 | |
| Billed annually (per agent per month) | € 0,00 | € 4,00 | |
| Total Agents | Unlimited | Unlimited | Unlimited |
| Support from the Tiledesk team | |||
| Self-service Help Center & Community | |||
| Email support | |||
| Live chat support (English only) | 8×5 | 24×7 | |
| Onboarding + Training | |||
| Dedicated account manager | |||
| Software engineer support | |||
| Chat experience | |||
| Chat conversations | Unlimited | Unlimited | Unlimited |
| Android and iOS Apps | |||
| Pre Chat form | |||
| File Sending | |||
| Chatbot | Unlimited | Unlimited | Unlimited |
| Monthly ChatBot Messages | 1,000 | 20,000 | Custom |
| Post-chat surverys | |||
| Chatbot training | |||
| Widget Voice-interaction (Add-ons) | |||
| Management | |||
| Chat History | only 14 days | Unlimited | Unlimited |
| Conversation list | |||
| Chat routing | |||
| Conversation labels | |||
| Conversation notes | |||
| CRM | |||
| Departments | |||
| Operating Hours | |||
| Agent group | |||
| Data export | |||
| Canned Response | |||
| Triggers | |||
| Departments conversation forwarding | |||
| Smart assignment ( Add-ons) | |||
| Customization | |||
| Chat widget customization | |||
| Widget unbranding | |||
| Platform | |||
| Mobile Chat SDK | |||
| JavaScript API | |||
| REST API | |||
| Authenticated Visitor | |||
| Apps Marketplace | |||
| Zapier | |||
| Facebook Messenger | |||
| Telegram | |||
| Help Center | |||
| Ticketing System | |||
| Ticket management | |||
| Tickets from email | |||
| Analytics | |||
| Chat and agent reports | Only by Department | By Department and Agent | |
| Audit log | |||
| Realtime Monitoring | |||
| Free | Pro | Enterprise | |