- Unlimited seats
- Unlimited chat conversations
- FaqBots, DialogFlow and External ChatBots with up to 20,000 messages/month
- iOS and Android Apps
- Widget customization tools
- 14-day chat history
- Conversation labels and notes
- Apps marketplace
per seat per month
- All Free and:
- Operating hours
- Up to 200,000 messages from bot/month
- Unlimited departments and agents groups
- Unlimited chat history
- Ticketing System
- Data export + Analytics
- Post-chat surverys
- Canned responses
- Custom pricing
- All Pro and:
- Widget unbranding
- Custom number of messages from bot/month
- Dedicated account manager, onboarding and training
- Software engineer support
- Advanced Analytics + Realtime monitor
- Audit log + Advanced Ticketing system
- Triggers + Help Center
- Available Add-ons: Smart assignment, Voice interaction
How does the free trial work?
After you create an account, you have instant access to all TileDesk features on the PRO plan for 30 days. During this period you can upgrade to a fully paid plan at any time.
You don’t need a credit card during the trial period.
What happens after the free 30-days trial?
Towards the end of the 30 days we will email you and check if you want to upgrade. If you choose not to upgrade during the trial period, we will offer you the option to downgrade to the FREE package. The features of the PRO plan will be disabled automatically. You can continue to use the features of the Tiledesk FREE plan.
What are seats?
Seats are your project’s teammates (admins, agents, etc.) who sign-in into the dashboard or other Tiledesk apps to reply to your customer’s chats or configure the platform.
|Tiledesk Chat Pricing|
|Billed monthly (per seat per month)||€ 0,00||€ 5,00|
|Billed annually (per seat per month)||€ 0,00||€ 4,00|
|Support from the Tiledesk team|
|Self-service Help Center & Community|
|Live chat support (English only)||8×5||24×7|
|Onboarding + Training|
|Dedicated account manager|
|Software engineer support|
|Android and iOS Apps|
|Pre Chat form|
|Monthly ChatBot Messages||20,000||200,000||Custom|
|Widget Voice-interaction (Add-ons)|
|Chat History||only 14 days||Unlimited||Unlimited|
|Departments conversation forwarding|
|Smart assignment ( Add-ons)|
|Chat widget customization|
|Mobile Chat SDK|
|WhatsApp with Twilio|
|Tickets from email|
|Chat and agent reports||Only by Department||By Department and Agent|