Tiledesk Integration

Automate shipment tracking inquiries with Qapla' integration

Make yourself free from the hassle of tracking requests that flood your customer service. Turn your eCommerce platform into an automation machine with Qapla’ integration, handling these requests 24/7 without any human intervention.

Get Started Now!

Tiledesk partnership with Qapla'

How do e-commerce and marketplaces
benefit from Qapla’ integration?

60% Faster Support

Automate tracking and recurring queries

  10% Revenue Increase

Personalized post-shipment marketing

  99% Message Open Rate

Automate SMS and WhatsApp messaging

About Qapla'

Qapla’ connects couriers and eCommerce, enabling real-time shipment tracking and updates.

Qapla’ integration with Tiledesk allows your AI Agent to dispatch real-time, automated, and personalized shipping messages from its database to customers on their preferred channels.

1
Resolve 100% of tracking inquiries with AI Agents
2
Robust database of Qapla’ which provides real-time tracking information
3
Ability to integrate with over 200 other apps for workflow automation
Use Cases

Real-world scenario of automating customer interactions in eCommerce

With the Tiledesk AI Agents and Qapla’s robust functionality for shipping management, every scenario related to dispatching shipment status and resolving tracking inquiries is possible and there are no limitations. Here, we will discuss some practical uses and cases, but there are many more.

  • Proactive Engagement: You can dispatch personalized messages via SMS or WhatsApp. This isn’t solely about the shipment; it’s an opportunity for cross-selling and post-shipment marketing.
  • Automated Shipping Management: One of the most frequent inquiries in every eCommerce business pertains to shipment tracking. These can be addressed with AI Agents that have access to the Qapla’ database and can respond akin to a human agent.
  • AI Sales Assistant: With an AI sales assistant, your eCommerce business can benefit from pre-sales to post-sales automation. From suggesting the most tailored products, to answering questions about product details, shipment, and upselling.
  • Automate Internal Communications: For issues such as damaged or undelivered products, or even refund requests, you can automate internal communications amongst your team and departments.

tiledesk conversation leveraging on Qapla' integration

Davide Coral
E-commerce Manager @ Ecobaby

After implementing the Tiledesk AI agent, we noticed that 100% of tracking inquiries are being resolved automatically. The AI agents are always available to guide customers, providing them with instant support that also increases our sales.
Tutorial

How to Start with Qapla' integration

Thanks to the native integration between Tiledesk and Qapla’, you can begin your journey by creating an account on Tiledesk. Simply select Qapla’ from the available actions and use the Qapla’ API Key to finalize the integration. It’s that simple!

You can also refer to our video guide to better understand the process. Alternatively, you can access the written tutorial via the link below.

Qapla’ integration tutorial
BOOK A DEMO