AI Chatbot: A Pathway to Boost Customer Loyalty
In a recent interview with Marianna Sellan and Davide Coral, Customer Care Manager and E-commerce Manager at Ecobaby, we delved into the challenges they faced due to the large volume of daily customer support requests and how they overcame them using Tiledesk’s intelligent bots.
Like any other e-commerce platform, Ecobaby requires a high level of customer support. Customers are constantly inquiring about product features, shipping, discounts, and of course, refunds. Being available to answer customer inquiries is critical for e-commerce platforms. Often, customers have doubts before checkout, and if there isn’t instant support available, they may postpone their purchase or choose another e-commerce platform.
No one can attest to this better than Marianna, an experienced customer support manager.