How to Get Started with Real-Time Sales with Tiledesk?
Implement real-time sales on your website by following these steps:
Set up a live chat widget on your website or landing pages. You can customize the widget’s appearance, behavior, and language to match your brand identity and target audience.
Define your ideal customer profile and segment your visitors based on various criteria, such as location, page visited, time spent, etc.
Create proactive chat triggers that automatically start conversations with visitors based on their segments and actions. You can use different types of triggers, such as pop-ups, buttons, or Gifs.
Write engaging and personalized chat messages that capture the attention of visitors and invite them to respond. You can use dynamic variables to insert the visitor’s name, company name, location, etc.
Effortlessly oversee and handle all your live chat conversations from one convenient dashboard. Gain valuable insights into who is currently online, their activities, and the way they are engaging with your chat widget. Seamlessly distribute conversations to different agents or departments, taking into account their availability and areas of expertise. With this streamlined approach, you can efficiently monitor and manage your live chat interactions, ensuring exceptional customer support and optimized resource allocation.
Utilize chatbots can streamline your operations by automating tasks and responses that don’t necessitate human intervention. By implementing chatbots, you can create virtual assistants capable of greeting visitors, addressing frequently asked questions, scheduling appointments, gathering contact information, and seamlessly transferring it to your CRM system. This not only saves time but also ensures consistent and efficient customer interactions. Chatbots serve as valuable tools for automating routine processes, allowing your team to focus on more complex and value-added tasks.
Tiledesk allows you to get feedback at the end of each conversation. Feedback lets you see how your chatbot and live chat effectively answer your customers. Then you can develop your chatbot for a better answer. Also, you have access to important metrics like response time, conversion rate, satisfaction rate, etc., to precisely monitor chatbot behavior.
Remember, creating chatbots is fast and easy, but keeping them up-to-date and practical would take time and effort.