6 July 2026
Ecommerce customers no longer expect support only during office hours. They expect fast answers, useful product guidance, and a simple path to purchase at the exact […]
11 June 2026
We have shipped a big update that helps teams run AI Agents with more visibility and more control. The highlight is the new Analytics dashboard, designed […]
20 May 2026
We have shipped a set of improvements that make Knowledge Base answers easier to trust, easier to debug, and easier to improve over time. One of […]
22 April 2026
This release focuses on something teams usually realize too late: running AI agents in production is less about building flows and more about control, visibility, and […]
10 April 2026
Interest in AI agents is rising, but expectations are changing even faster. Microsoft’s 2025 Work Trend Index found that 82% of leaders say this is a […]
31 March 2026
This release focuses on three things that matter in daily work: a clearer Knowledge Base experience, smoother widget behavior (especially on mobile), and a cleaner set […]
26 March 2026
Most companies have already crossed the first AI threshold. The next one is much harder. McKinsey found that 88% of organizations now use AI in at […]
18 March 2026
Customer expectations are rising fast, while support teams are still under pressure to do more with the same people. Salesforce reports that 79% of service leaders […]
18 February 2026
This release brings a major step forward in answer quality with Re-ranking, plus a batch of improvements across Knowledge Base web content, MCP tools, navigation, integrations, […]