22 April 2026
This release focuses on something teams usually realize too late: running AI agents in production is less about building flows and more about control, visibility, and […]
10 April 2026
Interest in AI agents is rising, but expectations are changing even faster. Microsoft’s 2025 Work Trend Index found that 82% of leaders say this is a […]
31 March 2026
This release focuses on three things that matter in daily work: a clearer Knowledge Base experience, smoother widget behavior (especially on mobile), and a cleaner set […]
26 March 2026
Most companies have already crossed the first AI threshold. The next one is much harder. McKinsey found that 88% of organizations now use AI in at […]
18 March 2026
Customer expectations are rising fast, while support teams are still under pressure to do more with the same people. Salesforce reports that 79% of service leaders […]
18 February 2026
This release brings a major step forward in answer quality with Re-ranking, plus a batch of improvements across Knowledge Base web content, MCP tools, navigation, integrations, […]
22 January 2026
Hello everyone, I am Saeid and I work with customers at Tiledesk on a daily basis. Over the last year, I have seen the same pattern […]
23 December 2025
Before the end of the year, we are shipping one of our most complete updates so far. This release brings new AI model options, better WhatsApp […]
30 November 2025
This article walks through a ready-to-use self-learning AI agent template and how to tune its prompt so it rejects generic fixes and saves only content that […]