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Release notes – October 2020

This was a great month for the Tiledesk team.

We released a bunch of new tools for Agents as canned responses, tags and notes and still more will come in November.

We have done even more with chatbots, providing native Dialogflow connection.

On the messaging side we added unified messaging. Beyond enhancing the “live chat” features, we would like the Agents to stay on the platform to get rid of all the messaging benefits coming from Tiledesk. So Agents can chat with their colleagues using Android, iOS or web Apps and yes, we think that chatbots are first-class colleagues to chat with 😉

So, the idea from here on, will be to have more AI chatting with humans in the platform, from agents to end-users…

Tiledesk Activity Log

In the effort of providing the best possible “enterprise experience” we are releasing a bunch of add-ons and tools that Site’s Managers can use to improve the quality of provided support and monitoring live chat resource consuming. This month we just released the Activity Log, a control panel, reach of features, where you can monitor your […]