In October, Tiledesk unveiled its new Visual Flow Designer, also known as the Chatbot Design Studio. The concept of a visual designer isn’t a novel one. It’s a paradigm embraced across various domains, serving as a ubiquitous tool for professionals. These individuals aim to achieve their objectives without resorting to coding, even though coding could accomplish the same tasks.
These professionals are part of the modern concept of “Fusion Teams” (Gartner article) often available as a borderless workforce in the modern – post covid – Enterprise.
As of this Gartner article we can say that “Organizations are increasingly turning to low-code development technologies to fulfill growing demands for speed application delivery and highly customized automation workflows”
In all modern Visual Flow Designers you manage concepts like nodes, actions and branches. They are all the same. The visual tools only differ for the domain where all this stuff is applied. We, in Tiledesk, are in the conversational market, and we developed our flow designer to enable users to easily manage conversational automations (aka chatbots) development.
Leveraging ChatGPT as Your Conversational Engine
Today, the prowess of chatGPT is widely recognized. Prompt design has emerged as a crucial new skill, with its full potential still unfolding as generative AI technology evolves daily.
So, how do prompt design and generative AI relate to visual designers? Significantly. With a no-code conversation editor, you can leverage your prompts to achieve more than just generating smart replies.
Consider this scenario: you insert a node into the flow, equipped with ChatGPT capabilities. You prompt ChatGPT to respond, capitalizing on its unique talent for assessing a user’s sentence for ‘urgency,’ mimicking human judgment. However, the twist is in requesting ChatGPT to craft a response not for humans, but for the system. This approach allows the subsequent conditional block to react based on ChatGPT’s urgency assessment, guided by your prompt, thus steering the flow in a targeted direction.
The main node is the fallback block where the ChatGPT action evaluates a prompt with the user text:
Write the right prompt and ask GPT to only get “low” or “high” as a reply. You can evaluate the reply in the next condition block:
Based on “urgency” evaluation (low or high) we’ll follow a high priority or a low priority path.
ChatGPT’s Role in Automation
When you use ChatGPT in a flow you can think of it like an intelligent “node” or, better, an intelligent gear in the (automation) engine. It switches the prompt design from the “generate for the humans” to “generate for the machine” perspective.
Where the flow is the machine, ChatGPT is his “adaptive gear”. It analyzes the conversation attributes (like user text) and “branches” the flow, it makes decisions and moves the automation-machine in the right direction. It becomes the best horizontal “no-code node” you can get today in a flow designer.
Revolutionizing Conversational Automation with ChatGPT Workflow Integration
Tiledesk’s launch of the Visual Flow Designer is a breakthrough. It benefits developers and conversation designers, especially in chatbot development. This tool is ideal for the modern, diverse workspace where coding is not always the go-to option.
Organizations are now turning to low-code technologies. They seek swift app delivery and customized automation workflows. Here, the Visual Flow Designer stands out. It brings chatGPT’s power and prompt design right to your fingertips, changing how we handle conversational automation.
ChatGPT Workflow Integration with Visual Flow Designer: Transforming Conversations
The combination of visual flow design and chatGPT’s AI is fascinating. This tool lets you guide chatGPT to generate machine-oriented responses. This opens up new possibilities for automation workflows.
For conversation designers, it’s a boon. They can now craft more personalized and efficient user interactions. Developers find it easier to apply complex conversational logic without deep coding.
In short, the Visual Flow Designer equips you to fully utilize chatGPT’s AI. It simplifies creating effective and customized conversations. This enhances user experiences and pushes conversational automation forward.
Unveil the future of digital communication with our visionary approach to LLM-Enabled Conversational Apps Development. Dive into our Founder Andrea’s blog article to explore innovative insights and transformative ideas shaping the next wave of customer interactions.
Ready to revolutionize your conversational automation?
Sign up for a free trial of Tiledesk’s Design Studio today!
